The Hugo - Hotel Concept Canterbury

Hotels
8.7 (1153 reviews)
19 St Peters Street , Canterbury , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Comfortable and clean rooms
Great location
Cons:
Noise from adjacent rooms
Room size could be larger

Categories

Cleanliness
8.55
Clean and very tidy appearance, with an immaculate bathroom, but noise from neighbors affected perception.
Service
9.05
Ben was very accommodating and responded promptly to messages.
Location
9.05
Superbly located for the centre, close to lots of parking, restaurants, and attractions.
Room Quality
8.55
Very comfortable with a modern design, but some issues with noise and small room sizes.
Amenities
8.55
Great coffee machine and thoughtful extras like brioche and fresh milk.
Value for Money
8.55
Excellent value with comfortable accommodations and convenient location.
Food and Beverage
8.55
Nice addition of snacks and coffee, but could offer more variety of tea.
Overall Experience
8.75
A very enjoyable stay with great accommodations and friendly service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 18:08

Property Description

Luxurious Accommodation
Experience the epitome of luxury at The Hugo - Hotel Concept Canterbury, where every room is designed with BoConcept furnishings and Temple Spa toiletries. Enjoy city views and air-conditioning in select units, ensuring a comfortable stay.

Prime Location
Conveniently situated on Canterbury High Street, our hotel is a stone's throw away from major attractions like Canterbury Cathedral, the University of Kent, and The Marlowe Theatre. Immerse yourself in the vibrant atmosphere of Peter’s Street, surrounded by independent shops, restaurants, and nightlife options.

Nearby Attractions
Explore the wildlife at Howletts Wild Animal Park and Howletts Zoo, both just a short distance from our hotel. With London Southend Airport within easy reach, your travel convenience is guaranteed.

Book your stay at The Hugo - Hotel Concept Canterbury now and indulge in a truly unforgettable experience.

Important information:

Parking is available off-site and may be chargeable. Please contact the property for more information at least 24 hours before arrival.

Please note The Hugo has no reception. Details about check-in will be sent to guests by the property prior to arrival.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1153 reviews
Cleanliness: 8.55
Service: 9.05
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 8.75
J
JUAN JOSE BETORZ LATORRE • family_with_children • es
8
Buena opcion para alojarte en Canterbury
Pros:

La ubicación en la calle principal de Canterbury

Cons:

Aunque las habitaciones estaban limpias, hubo detalles que no nos gustaron como la falta de papel higienico o la limpieza de las mamparas

2026-05-28 • via Nuitee
P
phantomex • solo_traveller • it
9
Pros:

La posizione e la pulizia

Cons:

Le scale ripide

2026-05-27 • via Nuitee
S
Sojourn7 • solo_traveller • gb
7
A convenient base with clean, modern accommodation.
Pros:

I liked that entry was by keycode - no stress about forgetting keys - and the en-suite shower room was well appointed. Towels etc were plentiful and the standard of cleanliness was reasonably high. The coffee machine was appreciated. The location, while a little noisy at the start of the night, is a great one, near the Wetsgate Towers and the town centre and some nice riverside walks.

Cons:

There was little space in the room. The curtain was stiff to pull. A few bits had escaped the cleaning process. The coffee machine was not quite self-explanatory and there was no kettle for alternative drinks. There were no chairs, or wardrobes in the room. For two people or a longer stay it would have proved a tight squeeze. For a single traveller, a smaller bed would have made the room more spacious and practical.

2026-05-26 • via Nuitee
E
Eniko • solo_traveller • gb
10
Pros:

Located right in the heart of the city centre. The room was a bit small, but it was modern, clean and cosy. Also the very nice bathroom. I particularly loved the coffee machine! The gentleman I spoke with was very helpful.

Cons:

Non

2026-05-26 • via Nuitee
M
Michelle • extended_group • gb
10
Perfect. Better than a hotel!
Pros:

Fab location. & see me great touches. A little breakfast milk and coffee etc. Fans on when we arrived as hot!

2026-05-25 • via Nuitee
B
barnett • couple • gb
5
Pros:

Great location right in the centre
Comfy bed
Clean facilities

Cons:

Noisy!
Very small room, could clearly hear everything in the next apartment.
Stayed on a Saturday and had music from the pub / restaurant next door until midnight
Recommend ear plugs ( these were provided)
No tea provided only coffee

2026-05-19 • via Nuitee
G
Gwénaëlle • solo_traveller • fr
9
Pros:

L'emplacement, la taille du logement

Cons:

Le tissu du canapé n'était pas très propre

2026-05-18 • via Nuitee
L
Luiza • couple • gb
9
2026-05-15 • via Nuitee
W
Werner • couple • de
10
Tolles Appartement zum attraktiven Preis.
Pros:

Sehr gepflegte saubere neue Ausstattung. Die Lage war sehr zentral, direkt im Zentrum und im Stadtleben. Die online-Kommunikation war sehr gut. Diese Unterkunft ist sehr zu empfehlen.

2026-05-14 • via Nuitee
T
Terence • family_with_children • gb
8
Great
Cons:

Noise from outside the pubs next door till about 2am

2026-05-13 • via Nuitee
N
Nicole • solo_traveller • de
7
Pros:

Die Lage war super, Check inn easy

Cons:

Sehr hellhörig, nebenan einige Pubs, dadurch laute Musik und viel Lärm bis spät nachts. Muss man wissen!

2026-05-11 • via Nuitee
S
Shiladitya • family_with_children • gb
7
2026-05-10 • via Nuitee
D
Deniz • couple • gb
10
2026-05-10 • via Nuitee
Z
zangeres zonder naam • solo_traveller • lu
8
Small room in the center of Canterbury
Pros:

Central location, easy check in, comfortable bed in a quiet room.

Cons:

There was no availability to leave our luggage for a few hours, so we needed to arrange for some storage, which significantly increased the price of our stay.

2026-05-10 • via Nuitee
K
Karen • family_with_children • gb
10
Great location, everything you need
Pros:

Very clean, good size great location. Nice touch leaving a few necessities for our arrival.

Cons:

Nothing. It was above a disco bar which shut at 12. But we were out so I don't know if it would have been loud. But the you are sleeping two floors up from the bar.

2026-05-08 • via Nuitee
Z
Zoe • couple • gb
7
A good Location, easy access, lacking non-trendy basics (tea)
Pros:

The bed was really comfortable and it was very clean

Cons:

Room very small and no facilities for a cup of tea, just a pod coffee machine which is no good when you don't drink it!

2026-05-03 • via Nuitee
J
Juan • solo_traveller • it
10
Pros:

Location can't be better. Easy to find and get in. All was clean and tidy.

2026-05-02 • via Nuitee
M
mark • solo_traveller • gb
10
Easy comfortable and well located
Pros:

Location is fab. Not staffed but super easy to access. The room was very comfortable and a nice space. Fab shower. Great pick for when visiting Canterbury.

Cons:

No dislikes

2026-04-29 • via Nuitee
N
Nora • solo_traveller • ie
8
Pros:

The hotel is located right in the centre.

Cons:

My room had a very strong cigarette smell, likely from the pub below it. They offered to clean the room again, which did not help the pervasive smell, but I appreciated the effort.

2026-04-28 • via Nuitee
K
Kruklis • couple • gb
5
Pros:

Nice location easy access

Cons:

Floors were dirty, surfaces were dirty

2026-04-27 • via Nuitee