Boutique Hotel Alegria

We made a reservation at this hotel on December 31, 2025 through the Hotels app.
We went to the hotel by taxi, but when we went upstairs, the hotel owner told us that we had been scammed, that he does not work with the Hotels app, and that there were no available rooms.

After that, I contacted the Hotels app support and explained that we were in this situation and that we had no place to stay. They said they would contact the hotel. They called the hotel owner while we were there, but the owner shouted and said that he only works with Booking. We could not fully understand the conversation because it was in Georgian.

Then the Hotels app told us that if they could not reach the hotel, they would try to arrange another hotel. I agreed, but they could not find any alternative hotel either. They told us to stay somewhere else and send them the invoice so they could cover the hotel cost.

However, we could not find any hotel that night. We are now requesting a full refund. The hotel has not refunded our money and is not responding to us at all. I am not sure whether the Hotels app is also at fault, but we were seriously mistreated.

We were left on the road, we were cold, and our New Year was ruined because of this situation. Our holiday was completely spoiled.

Отличный небольшой отель. Находится буквально в 200м от метро. В номере было все: фен, утюг, туалетные принадлежности . Полотенца , постельное были чистые . Номер небольшой, но очень уютный. У меня отсутствуют какие-либо замечания. При заезде предложили чай, кофе, булочки. На завтрак аналогично предложили на выбор: омлет, яичницу с сосисками, сыр, овощи, тосты , чай, кофе, йогурт. Самое то, чтобы перекусить и бежать по делам )) рядом также много кафе, где можно позавтракать-ужинать

Самое главное — добрые люди. Приняли меня поздно ночью (задержали рейс). Все удобства есть в номере. Очень красивый мини-отель. Бегают забавные кошечки. Вкусный завтрак.

Location is good.
2 cats were the other good thing ..

Very attentive staff they were quick to explain or help

Lage und Charme sehr schön.

Good place. Nice Location.

almost everything: staff, coziness, location, cleanliness, breakfast, bed, reliable hot water, two adorable cats (mother and son), etc.

Everything as descripted. Lovely common area, cozy rooms, nice people and their 2 adorable kittens 😊

Хорошо

Отличное расположение! Прекраснейший персонал! Кофе, завтраки прям обалденно! Ксения и ее персонал обслуживают на высшем уровне! Прилетели поздно вечером и въехали в отель в 23.00, встретили нас как положено! В связи с задержкой следующего рейса, Ксения разрешила остаться до вечера в отеле. Рядом все что хотите, вкусные рестораны и вообще погуляли с удовольствием! Отношение к посетителям - великолепное! Очень уютно, по домашнему! Желаю Вам процветаний в бизнесе!!!

Wszystko. Świetny gospodarz, który we wszystkim pomoże. Idealnie do przenocowania oraz ugotowania sobie czegoś. Nie ma śniadania, ale gruzińskie jedzenie w zupełności wystarczy.

Отличный отель и внимательный персонал. Вернусь еще.

Bana verilen oda, Booking üzerinde fotoğrafta gösterilen oda ile aynı değildi ancak bana ayrılan odayı daha çok sevdim. Oda temiz ve yatak rahattı. Oda içerisinde ihtiyacım olabilecek her şey vardı. Buzdolabı, iki kocaman dolap, saç kurutma makinesi, televizyon, klima, ütü... Penceresi caddeye bakıyordu. Ben oldukça rahat ettim. Tekrar bu oteli tercih edebilirim.