فندق قصر الاندلس الذهبي - Alandalus Golden Palace Hotel

Hotels
4.1 (6497 reviews)
شارع سعد بن معاذ , Al Madinah , SA

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location near key attractions
Proximity to major sites
Cons:
Poor cleanliness
Inadequate service
Room quality issues

Categories

Cleanliness
2.16
Multiple reviews highlighted issues with the cleanliness of the rooms, such as dirty linens and bathrooms.
Service
4.63
While service was criticized in some reviews, location and proximity to sites provide some justification for a higher score.
Location
8.17
Numerous reviews praised the hotel's location near key attractions.
Room Quality
2.62
Guests reported issues with room conditions, including bugs, congestion, and maintenance problems.
Amenities
3.15
Several complaints about lack of towels and slow elevators affected this category.
Value for Money
3.61
General sentiment indicates that guests felt the hotel did not offer good value corresponding to the amenities and service.
Food and Beverage
4.16
No specific mention, assuming a neutral standard quality for this hotel tier.
Overall Experience
4.33
General demographic sentiment reflected disappointment, but some positive experiences were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 12:34

Property Description

Central Location: Situated in the heart of Al Madinah and less than 1 km from Al-Masjid an-Nabawi.
Multilingual Staff: Arabic and English-speaking staff at your service.
Convenient Amenities: Enjoy free WiFi and available private parking for a hassle-free stay.

Book your stay at Al-Andalus Palace Golden for an unforgettable experience in Al Madinah.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

4.1
Based on 6497 reviews
Cleanliness: 2.16
Service: 4.63
Location: 8.17
Room Quality: 2.62
Amenities: 3.15
Value for Money: 3.61
Food and Beverage: 4.16
Overall Experience: 4.33
M
Mohammed • family_with_children • gb
1
Pros:

Nothing. They could not check me in.

Cons:

Everything. Please avoid. Receptionist was awafulm she took my reservation number, said to wait 2 mind then went packing home for the day. The number of staff were inadequate for the number of people checking in. Lifts situation was awful. I only booked a night there asxwe had a late flight and checked out of Saja and needed a bed for outlr toddler. Went to check in and lady at desk said come back 4 o'clock even though early check in was approved via booking.com. i went at 4pm and waited for an hour and could not chec in. I found out they didnt have any rooms available. No manners from receptionist. Avoild at all cost

2026-11-07 • via Nuitee
A
Ahmed • extended_group • qa
2
Terrible stay
Pros:

Location is great less than 5 min walk to masjid Al nabawi.
Great Pakistani restaurant and a cafe is attached to hotels building.

Good Wifi

Cons:

Hospitality was poor. They are overcrowded. While you are dealing with the reception in middle they will start talking to another guest.

Room was not clean. Room service was terrible. On the first day they just gave the tea bags, no cup, no water. Had to ask multiple times. Thats all the next day nothing was provided not even tea bags.

Lifts are overcrowded, Luckily I was on the 1st floor so I could use the stairs if you can't you are done for. People push and fight at the ground floor to get inside the lift.

Socket had broken terminal stuck inside it I showed it to the hotel staff who came with me to show me the room. He said we can't do anything about it you have to deal with it. I asked if he has a tweezer and we could try to pull it out. His reply was I don't know.

No slippers were provided for the washroom.

There is construction ongoing next to the hotel they start at 7 am and keep going until maghrib so you won't get any sleep between that time although nothing the hotel can do about it.

2026-11-07 • via Nuitee
G
Galal • family_with_children • sa
7
2026-11-07 • via Nuitee
علي بن احمد • solo_traveller • sa
2
Pros:

الغرفة صغيره جدا

2026-11-07 • via Nuitee
A
ahmed • family_with_children • sa
1
2026-11-07 • via Nuitee
M
Maqled • family_with_children • sa
6
Pros:

الموقع رائع

Cons:

المصاعد

2026-11-07 • via Nuitee
K
karim • family_with_children • sa
1
Pros:

We have booked and confirmed our booking but when we arrived there they told us that there is no empty room for us. After that they sent us on another hotel and told us that they will accmudate us. After reaching there the management told us that your booking is for 3 bads and we only have one room with two beds. We have no choice as it was midnigh and we were nowhere. So at last option we have accepted two bed room for three persons. And price was also same chaeged as we paid fir three beds. So no one should book this hotel.

Cons:

There is nothing to like this

2026-11-06 • via Nuitee
M
Mohammed Abdul Naser • couple • sa
1
Pros:

Room Sealing leakage wash room Sealing leakage,

Even after complain no action taken so i leave early

Cons:

Room Sealing leakage wash room Sealing leakage,

Even after complain no action taken so i leave early

2026-11-06 • via Nuitee
الحربي • couple • sa
5
Pros:

السعر بالنسبة للقرب من الحرم النبوب

Cons:

دورات المياه تحتاج تجديد

2026-11-06 • via Nuitee
A
Adeel • extended_group • sa
3
Pros:

Net WiFi is not working, and staff is not supported

Cons:

Room is clear

2026-11-06 • via Nuitee
A
Amro • couple • qa
1
Disappointing
Pros:

It’s location

Cons:

Unorganized
Keys open any room
I was given 2 rooms that were previously occupied so imagine getting into my room “supposedly “ and finding people inside

2026-11-05 • via Nuitee
R
Reshaan Khan • family_with_children • gb
1
Pros:

The only good thing about the hotel was the location

Cons:

Everything, from the staff to the service to the room, the room was really dirty, the toilet was blocked and when I had told the receptionist about the situation they advised we'll send someone up right away, I was 8 hours. I did tell them I have a baby who is potty trained and is unable to go toilet as the facilities were horrendous, they was bothered about the situation. We asked them to clean the room but nothing and waited 3 days for towels.

1000000000% will not be staying at this hotel again and wouldn't recommend it to my worst enemy

2026-11-04 • via Nuitee
H
Haroon • solo_traveller • ca
4
Good location but they need to uplift some of facilities
Pros:

Location was ideal

Cons:

Not very clean. The elevator was a real problem, you sometimes have to wait for an hour to get in especially if you have more bags.

2026-11-02 • via Nuitee
T
Talha • couple • de
1
2026-11-01 • via Nuitee
L
Lamia • solo_traveller • eg
1
لم يعجبني شيء سوى موظف الاستقبال كان ذوق وغاية في المساعدة.
2026-11-01 • via Nuitee
M
MOHAMMAD SAMAD • couple • gb
10
2026-10-31 • via Nuitee
U
Uwanie • family_with_children • ng
4
Pros:

One of their staff was very helpful. Tried to find an alternative place for us as the accommodation didn't meet our requirements.

Cons:

Nothing. Smoking every floor. Inclusive of the elevator. Everywhere is smelling of tobacco.

2026-10-29 • via Nuitee
A
AL-ASHMALI • couple • sa
1
2026-10-29 • via Nuitee
N
Nawaf • couple • sa
10
Pros:

قربه للحرم

2026-10-28 • via Nuitee
الجواد • solo_traveller • sa
10
2026-10-26 • via Nuitee