فندق قصر الاندلس الذهبي - Alandalus Golden Palace Hotel

Hotels
4.1 (6296 reviews)
شارع سعد بن معاذ , Al Madinah , sa

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location near key attractions
Proximity to major sites
Cons:
Poor cleanliness
Inadequate service
Room quality issues

Categories

Cleanliness
2.16
Multiple reviews highlighted issues with the cleanliness of the rooms, such as dirty linens and bathrooms.
Service
4.63
While service was criticized in some reviews, location and proximity to sites provide some justification for a higher score.
Location
8.17
Numerous reviews praised the hotel's location near key attractions.
Room Quality
2.62
Guests reported issues with room conditions, including bugs, congestion, and maintenance problems.
Amenities
3.15
Several complaints about lack of towels and slow elevators affected this category.
Value for Money
3.61
General sentiment indicates that guests felt the hotel did not offer good value corresponding to the amenities and service.
Food and Beverage
4.16
No specific mention, assuming a neutral standard quality for this hotel tier.
Overall Experience
4.33
General demographic sentiment reflected disappointment, but some positive experiences were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 12:34

Property Description

Central Location: Situated in the heart of Al Madinah and less than 1 km from Al-Masjid an-Nabawi.
Multilingual Staff: Arabic and English-speaking staff at your service.
Convenient Amenities: Enjoy free WiFi and available private parking for a hassle-free stay.

Book your stay at Al-Andalus Palace Golden for an unforgettable experience in Al Madinah.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs SAR 30 per day.

Location

Guest Reviews

4.1
Based on 6296 reviews
Cleanliness: 2.16
Service: 4.63
Location: 8.17
Room Quality: 2.62
Amenities: 3.15
Value for Money: 3.61
Food and Beverage: 4.16
Overall Experience: 4.33
I
Idriss • family_with_children • se
3
2026-07-25 • via Nuitee
A
Aissata • solo_traveller • be
3
Pros:

Rien du tout

Cons:

Sale avec odeur de cigarette dans la chambre,

2026-07-25 • via Nuitee
A
asif • family_with_children • gb
3
Not great experience
Pros:

Location

Cons:

Management not organising

2026-07-25 • via Nuitee
A
Azmat • couple • pk
8
Pros:

Close to Al Haram

Cons:

Very small rooms and high price

2026-07-25 • via Nuitee
M
mazin • extended_group • sa
1
2026-07-25 • via Nuitee
S
Shahid • solo_traveller • sa
6
Pros:

Location

Cons:

Washroom

2026-07-25 • via Nuitee
M
mazin • extended_group • sa
1
Cons:

تجربه لا انصح بها احد فتدق غير منظم الإستقبال به كميه هائله من البشر بعثات من كل انحاء العالم لايوجد ترتيب ننتظر المصعد وقت طويل جدا في النهايه نستخدم السلم للصعود للغرفه في الطابق السادس
الغرفه غير نظيفه

2026-07-25 • via Nuitee
I
Ishaq1979 • family_with_children • sa
4
Don't go to this hotel during weekend and season.
Pros:

Air-condition and if you just want to sleep and go to pray in Masjid Nabawi

Cons:

Everything, taff, Bathroom, Elevator, reception. Parking is only if you are lucky you will get and 30 SAR for parking per day.

2026-07-25 • via Nuitee
M
Mhamad • family_with_children • sa
1
Pros:

لم اسكن لعدم الالتزام

Cons:

مافيه مواقف سيارات على الرغم انهم قالوا موجود غطوتي غرف متباعده لعزم توفر

2026-07-25 • via Nuitee
J
Jawad • family_with_children • pk
1
2026-07-25 • via Nuitee
A
Ali • extended_group • sa
1
سيئه
Pros:

لاشيء جيد

Cons:

الغرف غير نظيفه ورائحة دورة المياه سيئه

2026-07-25 • via Nuitee
W
Waqas • solo_traveller • sa
1
Cons:

Very disappointing experience. The hotel claims to have car parking, but when we arrived, there was no parking available. The rooms are nothing like the pictures shown online. The furniture and beds are old and worn out. Most of the electrical outlets were not working. The bathroom was not clean, and the wardrobe was broken. On top of that, the receptionist's attitude was rude and unprofessional.
I would not recommend this hotel based on my experience.

2026-07-25 • via Nuitee
A
Aissata • solo_traveller • be
3
Pros:

Ne pas t aller.

Cons:

Sale et mal organisé

2026-07-25 • via Nuitee
M
Mohammed • solo_traveller • sa
8
Pros:

Rent rom og ryddig

Cons:

Ingen

2026-07-25 • via Nuitee
M
Mohammad • couple • sa
1
Because I checked out of my room a little late, they charged me the full rent for the next day.
Pros:

I have no idea

Cons:

Because I checked out of my room a little late, they charged me the full rent for the next day.

2026-07-24 • via Nuitee
M
mohamed • solo_traveller • sa
1
Pros:

قريب من باب النساء

Cons:

كل شي
نظافة صفر
خدمة الغرف صفر
التعاون صفر
المصاعد مفيش وعذاب علشان تطلع غرفتك لدرجة انى طلعت 7 ادوار علي السلم
تجربة صعبة جدا جدا

2026-07-24 • via Nuitee
K
Khalil • extended_group • sa
1
2026-07-24 • via Nuitee
I
IBRAHIM • solo_traveller • sa
10
2026-07-24 • via Nuitee
I
IBRAHIM • solo_traveller • sa
10
2026-07-24 • via Nuitee
K
khan • extended_group • gb
1
Pros:

I am not happy Castomer service very bad

2026-07-24 • via Nuitee