Metropole Urban Hotel

Hotels
8.8 (1745 reviews)
Platia Agias Ekaterinis - Agios Minas , Heraklio Town , GR

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Great breakfast
Cons:
Cleanliness issues
Poor soundproofing

Categories

Cleanliness
7.78
Some cleanliness issues reported, such as the bathroom not being as clean as expected.
Service
9.25
Consistently positive feedback about the staff being helpful and friendly.
Location
9.29
Perfectly located for entertainment and close to key attractions.
Room Quality
8.24
Rooms are generally comfortable, though some noted issues like poor soundproofing.
Amenities
8.77
Good facilities such as in-house cafe for breakfast, but some improvements needed.
Value for Money
8.73
Good value for the quality of service and location.
Food and Beverage
9.28
Breakfast is well-reviewed, fresh, and served in a pleasant setting.
Overall Experience
9.05
Overall positive experience with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:52

Property Description

Luxurious Accommodations
Experience comfort and style at Metropole Urban Hotel. Each room is equipped with modern amenities including air conditioning, flat-screen TV, and a private bathroom. Some rooms even offer a balcony for a stunning view of the city.

Delicious Dining Options
Start your day right with an a la carte breakfast served every morning. Additionally, guests can enjoy discounted rates at a nearby cafe. Indulge in a culinary journey without leaving the hotel premises.

Multilingual Staff and Convenient Location
Feel at ease with our multilingual staff who are fluent in Greek, English, German, French, Italian, and Spanish. Located close to major attractions like Venetian Walls and Cultural Conference Centre, our hotel is the perfect choice for exploring the beauty of Heraklio Town.

Book now and elevate your stay at Metropole Urban Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 1745 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 9.05
G
George Giakoumakis • family_with_children • gr
10
2026-09-19 • via Nuitee
L
Laurent • couple • fr
7
Correct sans plus
Pros:

L’emplacement est parfait pour découvrir la ville

Cons:

Notre chambre avait pas mal de défauts : rideaux mal accrochés, pommeau de douche défectueux, lumière qui s’allume pendant 5 secondes et s’éteint seule, portes serviettes qui ne tiennent pas, mais surtout la climatisation qui est extrêmement bruyante et qui doit manquer d’entretien…

2026-09-17 • via Nuitee
B
Boris • solo_traveller • ee
8
Cons:

Однообразный завтрак.

2026-09-16 • via Nuitee
L
Laura • solo_traveller • cl
8
Pros:

Staff, location

Cons:

Change of linen

2026-09-15 • via Nuitee
I
Ioanna • solo_traveller • gr
10
Εξαιρετική διαμονή.
Pros:

Εξαιρετικό προσωπικό , πρόθυμοι, με δεξιότητες επίλυσης προβλημάτων που αντιμετωπίσαμε, άμεσες λύσεις, χαμογελαστοί, επικοινωνιακοί. Πολύ καθαρά δωμάτια, άνετα, με θέα. Πλούσιο πρωινό. Φοβερή τοποθεσία. Μείναμε πολύ ευχαριστημένοι! Μπράβο σας!

2026-09-13 • via Nuitee
P
Panos • couple • gr
10
2026-09-13 • via Nuitee
C
Cohen • solo_traveller • il
10
2026-09-12 • via Nuitee
T
tinek6 • couple • pl
8
2026-09-12 • via Nuitee
A
Ali Umut • solo_traveller • tr
9
Location is amazing.
Pros:

Location, staff, room design, balcony view. Definitely will stay if i visit Crete again.

Cons:

King size bed is not real king size. Two twins combined. Actually this is a problem in all Greece. Except this all perfect.

2026-09-12 • via Nuitee
T
Tami • couple • il
10
2026-09-10 • via Nuitee
N
nikos michalantos • solo_traveller • gr
10
2026-09-08 • via Nuitee
M
mccleary • family_with_children • gb
9
Great location. Clean and friendly staff
Pros:

Location and cleanliness

Cons:

N/a

2026-09-07 • via Nuitee
K
Kate • extended_group • gr
10
Pros:

Εξαιρετικό πρωινό, πολύ ωραία θέα, σε ένα από τα κεντρικότερα σημεία του Ηρακλείου.

2026-09-06 • via Nuitee
C
Christine • couple • de
7
Pros:

Die Lage war für einen Besuch der Stadt unschlagbar. Das Personal sehr hilfsbereit sowie freundlich und das Zimmer modern eingerichtet.

Cons:

Die Sauberkeit im Bad war nicht ganz optimal bzw. könnte es eine Renovierung gebrauchen. Die Sauberkeit im Zimmer war super.

2026-09-05 • via Nuitee
B
Blanda • couple • ro
8
2026-09-04 • via Nuitee
M
Maddalena • couple • ch
8
2026-09-03 • via Nuitee
M
Marie Christine • couple • fr
10
Parfait
Pros:

Deuxième fois dans cet hôtel absolument merveilleux. Personnel très gentil, qualité présente, je reviendrai.

2026-09-03 • via Nuitee
M
Michaela • couple • at
9
Perfect overnight, gute Lage!
Pros:

Lage!

Cons:

Waren schon vor 2 Jahren hier, könnte mittlerweile ein bisschen „Überholung“ gebrauchen vorallem das Badezimmer. Etwas lieblos geputzt.
Seifenspender in der Dusche defekt.

2026-09-03 • via Nuitee
R
Rita • solo_traveller • at
9
2026-09-02 • via Nuitee
A
Adrian • couple • ro
10
2026-09-02 • via Nuitee