Metropole Urban Hotel

Hotels
8.8 (1677 reviews)
Platia Agias Ekaterinis - Agios Minas , Heraklio Town , gr

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Great breakfast
Cons:
Cleanliness issues
Poor soundproofing

Categories

Cleanliness
7.78
Some cleanliness issues reported, such as the bathroom not being as clean as expected.
Service
9.25
Consistently positive feedback about the staff being helpful and friendly.
Location
9.29
Perfectly located for entertainment and close to key attractions.
Room Quality
8.24
Rooms are generally comfortable, though some noted issues like poor soundproofing.
Amenities
8.77
Good facilities such as in-house cafe for breakfast, but some improvements needed.
Value for Money
8.73
Good value for the quality of service and location.
Food and Beverage
9.28
Breakfast is well-reviewed, fresh, and served in a pleasant setting.
Overall Experience
9.05
Overall positive experience with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:52

Property Description

Luxurious Accommodations
Experience comfort and style at Metropole Urban Hotel. Each room is equipped with modern amenities including air conditioning, flat-screen TV, and a private bathroom. Some rooms even offer a balcony for a stunning view of the city.

Delicious Dining Options
Start your day right with an a la carte breakfast served every morning. Additionally, guests can enjoy discounted rates at a nearby cafe. Indulge in a culinary journey without leaving the hotel premises.

Multilingual Staff and Convenient Location
Feel at ease with our multilingual staff who are fluent in Greek, English, German, French, Italian, and Spanish. Located close to major attractions like Venetian Walls and Cultural Conference Centre, our hotel is the perfect choice for exploring the beauty of Heraklio Town.

Book now and elevate your stay at Metropole Urban Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 1677 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 9.05
M
Mednis • couple • lv
8
2026-05-28 • via Nuitee
P
Philip • family_with_children • gb
10
2026-05-28 • via Nuitee
V
Valts • couple • lv
7
Ok
Pros:

Great location with easy access to restaurants, shops and more.

Cons:

It would have been helpful to know before our stay that breakfast is prepared only after ordering at the restaurant in the morning. If you're in a hurry or have early plans, it's worth allowing some extra time for breakfast.

2026-05-28 • via Nuitee
V
Vogrin • family_with_children • si
10
Pros:

Osebje zelo prijazno, čudovit zajtrk

2026-05-26 • via Nuitee
L
Lutz L. • solo_traveller • de
9
2026-05-23 • via Nuitee
O
Olivier • couple • fr
6
Bien mais sans plus
2026-05-19 • via Nuitee
A
Alison • solo_traveller • gb
9
2026-05-19 • via Nuitee
ΘΕΟΝΗ • couple • gr
7
Αρκετά καλή
Pros:

Η τοποθεσία και η άνεση

Cons:

Η μυρωδιά στο μπάνιο

2026-05-19 • via Nuitee
N
Nikolaos • couple • gr
7
Διαμονή στο κέντρο του Ηρακλείου
Pros:

Πολύ καλή τοποθεσία, καταρτισμένο προσωπικό

Cons:

Η καθαριότητα όλου του δωματίου και κυρίως του μπάνιου θα μπορούσε να είναι καλύτερη. Κλείσαμε δωμάτιο με θέα στην πόλη, το οποίο όμως είχε περιορισμένη θέα στην πόλη και θα μας άρεσε να είχε μπαλκόνι.

2026-05-18 • via Nuitee
ΠΑΝΑΓΙΩΤΗΣ • solo_traveller • gr
9
2026-05-17 • via Nuitee
M
Maryline • couple • fr
9
Pros:

Hotel parfaitement situé très proche de tous les points d’intérêts. Personnel très gentil et serviable. Chambre jolie et fonctionnelle.

Cons:

Salle de bain pas très propre..

2026-05-14 • via Nuitee
Κωνσταντόπουλος • solo_traveller • gr
9
2026-05-13 • via Nuitee
J
John • solo_traveller • gb
9
Great room nice view thank you!
Pros:

Clean helpful staff

Cons:

The breakfast service was chaotic and too slow

2026-05-12 • via Nuitee
M
Maria • solo_traveller • gr
10
2026-05-12 • via Nuitee
P
pavlos • solo_traveller • gr
8
2026-05-10 • via Nuitee
A
Adriana • solo_traveller • es
10
2026-05-05 • via Nuitee
O
Oleksandr • couple • ua
9
2026-05-02 • via Nuitee
L
LUIS • solo_traveller • es
10
Pros:

Personal superamable. Te ayudan mucho si les pides información. La ubicación es excelente, está en el centro y es una zona tranquila. Hay varias cafeterías y restaurantes en la zona. El desayuno del hotel,en mi opinión podría estar mejor, pero es satisfactorio.

2026-04-30 • via Nuitee
S
Steven • couple • fr
3
Hôtel qui ne mérite pas ses 4 étoiles
Pros:

Très bon emplacement

Cons:

Le petit déjeuner et les chambres sont très mal insonorisées.

2026-04-27 • via Nuitee
V
virgil • couple • ro
7
prea scump pentru ce ofera
Pros:

locatia

Cons:

camere mici , mic dejun trist

2026-04-26 • via Nuitee