Metropole Urban Hotel

Hotels
8.8 (1711 reviews)
Platia Agias Ekaterinis - Agios Minas , Heraklio Town , gr

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Great breakfast
Cons:
Cleanliness issues
Poor soundproofing

Categories

Cleanliness
7.78
Some cleanliness issues reported, such as the bathroom not being as clean as expected.
Service
9.25
Consistently positive feedback about the staff being helpful and friendly.
Location
9.29
Perfectly located for entertainment and close to key attractions.
Room Quality
8.24
Rooms are generally comfortable, though some noted issues like poor soundproofing.
Amenities
8.77
Good facilities such as in-house cafe for breakfast, but some improvements needed.
Value for Money
8.73
Good value for the quality of service and location.
Food and Beverage
9.28
Breakfast is well-reviewed, fresh, and served in a pleasant setting.
Overall Experience
9.05
Overall positive experience with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:52

Property Description

Luxurious Accommodations
Experience comfort and style at Metropole Urban Hotel. Each room is equipped with modern amenities including air conditioning, flat-screen TV, and a private bathroom. Some rooms even offer a balcony for a stunning view of the city.

Delicious Dining Options
Start your day right with an a la carte breakfast served every morning. Additionally, guests can enjoy discounted rates at a nearby cafe. Indulge in a culinary journey without leaving the hotel premises.

Multilingual Staff and Convenient Location
Feel at ease with our multilingual staff who are fluent in Greek, English, German, French, Italian, and Spanish. Located close to major attractions like Venetian Walls and Cultural Conference Centre, our hotel is the perfect choice for exploring the beauty of Heraklio Town.

Book now and elevate your stay at Metropole Urban Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 1711 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 9.05
B
Belita • couple • de
10
Pros:

Άψογα όλα!!!

2026-07-25 • via Nuitee
F
Franz Luef • family_with_children • at
8
Schönes Hotel in sehr zentraler Lage
Pros:

Zentrale Lage im Zentrum. Viele Restaurants und Shops in der Nähe. Sehr freundliches und hilfsbereites Personal. Schöne Zimmer und sehr gutes Frühstück.

2026-07-25 • via Nuitee
A
Amar • couple • fr
10
J’ai passé une nuit en couple ,j’ai réservé une chambre standard,j’ai demandé si possible d’être surclassé,la réceptionn
Pros:

La literie et l’emplacement

2026-07-24 • via Nuitee
I
ioannis • solo_traveller • cy
10
2026-07-24 • via Nuitee
N
Nehama • solo_traveller • il
10
Pros:

very nice and comfortable room in a great location. helpful and kind staff. we will definitely be back.

2026-07-23 • via Nuitee
A
Adnan • solo_traveller • tr
10
Pros:

Location is perfect..in the center..
Personel in the reception ,each of them,has been very kind and helpfull.
The hotel is clean,the rooms are big enough and comfortable.
The breakfast is good.

2026-07-23 • via Nuitee
R
rakefet • family_with_children • il
9
Pros:

מיקום נהדר, חדרים מרווחים. תענוג

Cons:

לשפר ניקיון

2026-07-23 • via Nuitee
P
Panayi • couple • cy
10
2026-07-23 • via Nuitee
L
Larondelle • couple • be
7
Pros:

Tout était super, juste dommage que le petit déjeuner n’est pas un buffet

2026-07-22 • via Nuitee
H
Hayat • extended_group • ch
6
I had a very pleasant stay. The room was clean, the location was good. The only downside was the breakfast. The portions
Pros:

I had a very pleasant stay at this hotel. The room was clean, the location was good, and the staff were friendly and welcoming.

Cons:

The breakfast was disappointing

2026-07-22 • via Nuitee
E
Erasmo • couple • cl
8
Vacaciones Creta
Pros:

La ubicación. La atención. Limpio. El aire acondicionado no llega directo a la cama

Cons:

La insonorización interna. Se escuchaba el aseo en las habitaciones contiguas, o niños gritando dentro del hotel.

2026-07-22 • via Nuitee
P
Papamatheaki • couple • gr
10
2026-07-20 • via Nuitee
P
Philip • couple • gb
8
2026-07-19 • via Nuitee
F
Fani • family_with_children • gr
10
2026-07-19 • via Nuitee
S
Stamatia • solo_traveller • gr
10
2026-07-18 • via Nuitee
M
Michael • couple • de
8
2026-07-18 • via Nuitee
ΑΘΑΑΣΙΟΣ • family_with_children • gr
10
2026-07-15 • via Nuitee
V
Vlada • couple • ua
10
Pros:

+exceptionally friendly staff
+good location
+extremely clean and convenient bed
+tooth brush and all necessary staff available
+take a room with a balcony, you will appreciate the view and table on it

Cons:

-breakfast was a bit poor, for vegetarians so few options, let it be with more vegetables, it is so easy as it is a season

2026-07-14 • via Nuitee
D
Delphine • family_with_children • fr
9
Parfait séjour à Heraklion : au top !
Pros:

Parfait ! L’accueil, la situation, le confort et la décoration moderne, le petit-déjeuner exceptionnel, les bons conseils de restaurants de la directrice…

Cons:

Rien

2026-07-14 • via Nuitee
T
THOMAS • solo_traveller • gr
10
Pros:

Όλα ήταν υπέροχα μας άρεσε πάρα πολύ και θα ξαναπάμε

2026-07-13 • via Nuitee