Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Guests can opt-out any cleaning services during stay
Guest room sealed after cleaning
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Clean and modern rooms
Cons:
Small room size
Missing certain amenities like air conditioning

Categories

Cleanliness
9.28
Overall cleanliness was praised in reviews mentioning that everything was very clean.
Service
9.75
Guests consistently highlighted the attentive and friendly service from the staff.
Location
9.79
The location was frequently mentioned as excellent, with proximity to scenic areas and convenience.
Room Quality
8.24
Some reviews mentioned rooms being small or missing amenities like air conditioning.
Amenities
8.77
Amenities like a fridge in the room were appreciated, but some felt the hotel lacked services.
Value for Money
9.23
Most guests felt they received good value for the price paid.
Food and Beverage
9.28
Food at the associated restaurant was noted for its quality and service.
Overall Experience
9.25
Many guests expressed overall satisfaction and intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:43

Property Description

Cozy Accommodation with Scenic Views

Modern Amenities for Comfort
All rooms at El refugio feature a flat-screen TV and a private bathroom, with some offering a charming balcony to enjoy the picturesque surroundings.

Exciting Outdoor Activities
Located in Pinos Genil, guests can indulge in thrilling skiing and cycling adventures, making the most of the beautiful natural landscapes surrounding the hotel.

Convenient Location for Sightseeing
With key attractions like Granada Cathedral, Alhambra, and Generalife within a short distance, El refugio offers the perfect base for exploring the cultural and historical wonders of the region.

Book your stay at El refugio now for a memorable and enjoyable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 63 reviews
Cleanliness: 9.28
Service: 9.75
Location: 9.79
Room Quality: 8.24
Amenities: 8.77
Value for Money: 9.23
Food and Beverage: 9.28
Overall Experience: 9.25
A
Ana • couple • es
10
Super!!
Pros:

La atención, amabilidad, el confort, muy cómodo, bonito, el hombre que atiende súper amable. La comida del restaurante insuperable.

2026-05-28 • via Nuitee
R
Ruiz Ruiz • solo_traveller • es
9
Pros:

La iluminación de la habitación

2026-05-27 • via Nuitee
L
Lucia • solo_traveller • es
10
2026-05-12 • via Nuitee
R
Roberto • solo_traveller • es
9
2026-05-04 • via Nuitee
E
Esther A. • couple • es
10
Volveré
Pros:

La habitación, las vistas al río, el silencio

Cons:

Todo bien

2026-04-29 • via Nuitee
P
Pam • couple • ca
9
Cute comfortable room on the beautiful river
Pros:

The room was modern and very clean and although it was quite small, it was designed to maximize space. We loved the sound of the river below as we slept. The small refrigerator came in handy.

Cons:

We had a bit of confusion checking in mostly due to the language barrier. We speak minimal Spanish and the staff at the bar spoke no English. But after we got our key, everything was great!

2026-04-23 • via Nuitee
M
Michael • solo_traveller • ch
10
2026-04-23 • via Nuitee
L
Lourdes • couple • es
8
Muy bueno
Pros:

Ubicación

Cons:

Todo ok

2026-04-14 • via Nuitee
F
fernando • solo_traveller • ar
10
Pros:

Todo muy bien. Ubicación, limpieza, atención .. todo excelente . Recomendable

2026-04-13 • via Nuitee
A
Aitor • couple • es
7
2026-04-06 • via Nuitee
M
María • couple • es
10
2026-04-05 • via Nuitee
M
MARIA JOSE HUMANES • couple • es
10
Pros:

La situación junto al río, el diseño moderno, sencillo pero muy cómodo, la nevera, el cuadro táctil de las luces , la mosquitera, etcccc

Cons:

Las almohadas son demasiado blandas y bajas, vengo con dolor de cuello. Si cambian las almohadas las habitaciones serían perfectas

2026-04-03 • via Nuitee
B
Belén • couple • es
10
Sitio genial en pueblo con encanto y cerca de Granada y sierra nevada
Pros:

El trato de Guillermo excepcional y el restaurante increíble. Todo buenísimo y raciones XL. Súper recomendable

2026-04-01 • via Nuitee
V
Virginia • couple • es
9
Pros:

Es todo muy moderno y nuevo, nos gustó mucho.
El baño está súper bien, es muy grande y las camas son cómodas.

Cons:

Que la puerta del baño fuera de cristal. AunQue la foto que tenían en la puerta del refugio era muy bonita.

2026-03-22 • via Nuitee
F
Florence • solo_traveller • us
8
Pros:

Entirely renovated hotel, very modern. Good location to visit the Sierra Nevada. Fairly quiet street. Free parking 5 minutes away.

Cons:

The mattress was too soft. The building has very poor noise insulation so you can hear people closing doors, coming and going and talking, even with your door closed. No tea or coffee (or even a Keller) provided.
Very few restaurants were open nearby.

2026-03-19 • via Nuitee
M
Manuel • family_with_children • es
1
Decepción
Pros:

Buenas instalaciones, pero el gerente bastante poco empático, lo que me hace quedarme con mal sabor de boca.

Cons:

Tuvimos que salir una noche antes de lo previsto, porque por el temporal no pudimos esquiar. Les pedí si podían devolvernos el coste de la última noche, aun asumiendo nosotros la comisión que tuvieran que pagar. Teníamos 2 dobles durante 4 noches. Primero me dijeron que había una comisión. Cuando les dije que yo la asumía, me dijeron que no podía anular con tan poco tiempo porque no tenían tiempo suficiente para realquilarla. Luego el problema no era la comisión de la agencia....
Soy consciente de que no es culpa suya la nevada que ha caído y que nos ha hecho regresar antes de tiempo sin esquiar. Pero algo más de empata y menos avaricia, hubiera sido lo coherente.

2026-01-28 • via Nuitee
T
Tomas • couple • pt
9
2026-01-19 • via Nuitee
L
Lucas • couple • es
10
Pros:

Increíble estancia, cerca de sierra nevada, sin ruidos, pueblo con servicios y con un ambiente acogedor. Muy agradecido con el trato de Guillermo y su equipo.

2026-01-06 • via Nuitee
J
Jose • family_with_children • es
10
Fantástico, instalaciones y trato.
2026-01-06 • via Nuitee
M
Maria • couple • es
10
2026-01-04 • via Nuitee