Facilities

WiFi available
Free WiFi
Heating
Non-smoking throughout
Shared lounge/TV area
Cashless payment available
Fire extinguishers

Review Highlights

Pros:
Great service
Good location
Cleanliness of rooms
Quality of breakfast
Cons:
Room size concerns
Lack of air conditioning
Noise from cleaning.

Categories

Cleanliness
9.29
Generally positive remarks about cleanliness in multiple reviews.
Service
9.76
Outstanding service highlighted by many guests.
Location
9.3
Excellent location as noted in various reviews.
Room Quality
8.25
Mixed comments; some found rooms small.
Amenities
8.78
Amenities satisfactory with room for improvement in offerings.
Value for Money
8.74
Good value noted, but some concerns over pricing details.
Food and Beverage
9.29
Breakfast praised by multiple guests.
Overall Experience
9.36
Overall positive reviews with high likelihood of return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:39

Property Description

Central Location

Hotel Puerta del Lago is conveniently situated just 2 blocks from the main square of Puerto Varas, offering easy access to the heart of the city and its attractions. Within walking distance to the Casino, guests can enjoy the vibrant surroundings and entertainment options nearby.

Comfortable Rooms

Each room at Hotel Puerta del Lago is designed for comfort, featuring amenities such as heating, a private bathroom, and a TV with cable channels. With cozy bed linen and towels provided, guests can relax and unwind in a peaceful setting after a day of exploring.

Convenient Facilities

Guests can take advantage of the 24-hour front desk and shared lounge area during their stay. Additionally, the hotel offers laundry services for added convenience, ensuring a hassle-free experience for all visitors.

Book your stay at Hotel Puerta del Lago now to enjoy a memorable and relaxing experience in Puerto Varas.

Important information:

Dear please add:All Chilean citizens, resident foreigners and foreigners must pay an additional fee (IVA) of 19%. Rates and additional fees must be paid in local currency.

This additional fee (IVA) is not included in the hotel rates.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 1567 reviews
Cleanliness: 9.29
Service: 9.76
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.36
R
René • solo_traveller • cl
8
Muy lindo hostal buena ubicación excelente personal
Pros:

Muy buena ubicación limpio y el personal excelente!!

Cons:

El recipiente de la ducha estaba algo obstruido y se juntaba mucha agua al ducharse casi a punto de rebasarse

2026-09-09 • via Nuitee
P
pamela • solo_traveller • cl
10
2026-09-08 • via Nuitee
G
giann franko • solo_traveller • pe
10
Pros:

Excelente atención muy atenta la señora que nos recibió, muy buena ubicación a unas dos cuadras del centro y del terminal de minibuses para ir a Frutillar o puerto Montt. Muy cerca a supermercado.la zona es sumamente tranquila. Volvería definitivamente.

2026-09-06 • via Nuitee
G
Gisela • solo_traveller • cl
10
2026-08-17 • via Nuitee
M
Maria Camila • solo_traveller • co
10
Pros:

Excelente ubicación, gran confort y amabilidad por parte de su personal! Un gran opcion para descansar y visitar Puerto Varas.

2026-08-17 • via Nuitee
D
Diego Alejandro • solo_traveller • py
7
2026-08-14 • via Nuitee
C
Carlos • solo_traveller • cl
10
Comfortable
Pros:

Orden, limpieza de todas las dependencias.

2026-08-13 • via Nuitee
E
Eloísa • solo_traveller • cl
10
Excelente hotel.
Pros:

La atención del personal es excelente.

Cons:

Estaban justo los arreglos en la calle. Pero escapa del control del hotel.

2026-07-12 • via Nuitee
P
Paulina • solo_traveller • cl
10
Pros:

Ubicación, puedes bajar caminando x calle Salvador a la costanera.
Atención de las chicas, excelente, familiar, cordial.
Rica cama.

Cons:

Nada malo

2026-07-10 • via Nuitee
M
Marco • solo_traveller • cl
9
Excelente Atención
Pros:

Todo, excelente habitación y atención.

2026-05-28 • via Nuitee
M
Mery • couple • cl
10
Encantador lugar
Pros:

Maravilloso lugar, buen restaurant, excelente atención

2026-05-25 • via Nuitee
R
Rosario • solo_traveller • uy
8
Hotel muy bien ubicado
Pros:

Destacó la ubicación respecto al centro y la atención del personal .

2026-05-21 • via Nuitee
U
Ulloa • couple • cl
10
Terminando las vacaciones a orillas del Lago
Pros:

Ubicación, desayuno, la pieza muy agradable y confortable, muy limpia.

Cons:

Sin observaciones

2026-05-18 • via Nuitee
S
Sebastian • solo_traveller • cl
10
Tranquilidad
Pros:

La cercanía de la gente

Cons:

La vista

2026-04-18 • via Nuitee
J
juris • solo_traveller • cl
10
muy buena opción
Pros:

Excelente ubicación y atención del personal del hotel. Muy bien las habitaciones

Cons:

Hora de check out muy temprano: 11.00 hrs ampliable máximo a las 12.00 hrs

2026-04-15 • via Nuitee
C
Carmen • solo_traveller • us
10
Pros:

Everything

2026-04-15 • via Nuitee
A
Antonia • family_with_children • cl
9
Pros:

El desayuno increíble

2026-04-14 • via Nuitee
B
Bujes • solo_traveller • cl
9
Perfecto para lo que necesite
Pros:

Muy atentos, check in y out sin problemas

2026-04-14 • via Nuitee
D
Diego Lisandro • couple • ar
8
Pros:

Excelente la atencion, muy personalizada y muy agradable estadia

2026-04-14 • via Nuitee
A
Andrea • couple • ar
10
Excelente todo, muy buena atención.-
Pros:

Muy amables

2026-04-14 • via Nuitee