Caribbean Hotel Santo Domingo

Hotels
6 (1180 reviews)
calle Santiago 53 , Santo Domingo , do

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Room quality issues

Categories

Cleanliness
3.71
Several reviews highlight poor cleanliness, with dirty rooms and unclean linens mentioned frequently.
Service
8.18
The staff was described as cooperative and helpful, but there were issues with reception and booking.
Location
8.72
Many reviews noted a good location, with easy access to nearby attractions.
Room Quality
4.67
Reviews cited issues with room conditions and amenities, leading to a generally negative perception.
Amenities
4.7
Reports of inadequate water pressure and missing necessities affected the satisfaction with amenities.
Value for Money
5.66
Some reviews suggested the price was reasonable, but many felt the quality did not match the cost.
Food and Beverage
5.71
No specific mentions of food or beverage services were noted.
Overall Experience
6.68
Mixed feelings were expressed overall, balancing positive staff interactions with multiple issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 13:42

Property Description

Central Location
Located in the heart of Santo Domingo, Caribbean Hotel Santo Domingo offers convenience and accessibility to popular attractions like Puerto Santo Domingo and Catedral Primada de America.

Comfortable Rooms
The air-conditioned rooms at the hotel are equipped with modern amenities including a flat-screen TV, private bathroom, and fridge, ensuring a comfortable stay for guests.

Convenient Facilities
Guests can enjoy the convenience of a business centre, 24-hour front desk, and vending machines with snacks and drinks, making their stay at Caribbean Hotel Santo Domingo hassle-free.

Experience the perfect blend of comfort and convenience at Caribbean Hotel Santo Domingo. Book your stay now for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

Location

Guest Reviews

6
Based on 1180 reviews
Cleanliness: 3.71
Service: 8.18
Location: 8.72
Room Quality: 4.67
Amenities: 4.7
Value for Money: 5.66
Food and Beverage: 5.71
Overall Experience: 6.68
J
James Harold • solo_traveller • gb
4
2026-05-30 • via Nuitee
B
Bautista • solo_traveller • cr
1
Incómoda
Pros:

La ubicación

Cons:

La sorpresa que me encontré debajo del colchón, negro, largo y asqueroso. Un consolador.

2026-05-30 • via Nuitee
P
Peña • couple • do
8
2026-05-29 • via Nuitee
J
Jhony Pimentel • solo_traveller • do
2
Pros:

La ubicacion

Cons:

Que no había habitacion disponibles.

2026-05-26 • via Nuitee
B
Braulio • solo_traveller • do
8
2026-05-25 • via Nuitee
F
Fiorela • family_with_children • pe
3
Normal
Pros:

La solución de alojarnos en un hospedaje cerca, y no tener nosotros que buscar. Nos llevaron al HOSTAL RENACER.

Cons:

1. Llegar al Hotel e indicaron que todo estaba lleno que no tenían espacio.
2. Pagar más de lo que tenía yo registrado, informaron que así lo puso Booking y que solo se guiaba de eso, por lo tanto hecho la culpa a Booking.

2026-05-22 • via Nuitee
N
Nelly • solo_traveller • gb
6
Hotel was overbooked, they ended up sending me to Hotel Renacer, and charging more.
Pros:

Hice una reserva para dos noches en este hotel. En línea, el costo por noche era de 683 pesos con impuestos incluidos, pero por la primera noche el hotel me cobró 800 pesos y por la segunda querían cobrarme 1500 pesos, así que solo me quedé una noche. No hay forma de pagar en línea ni por adelantado; tienes que pagar en efectivo, lo cual está bien si el precio fuera el mismo. En realidad, no llevaba suficiente efectivo conmigo para pagar esos precios inflados.

Cuando llegué al hotel, estaba sobrevendido, algo que parece ocurrir con frecuencia, y terminé hospedándome en el Hotel Renacer, donde no proporcionaban toallas, aire acondicionado ni ventiladores para usar en la habitación. Tenían WiFi, pero probablemente solo funciona en el 20% de las habitaciones y en el lobby. En mi habitación solo funcionaba en un lado del cuarto. La habitación sí estaba limpia, y ellos pagaron el mototaxi para llevarme al otro hotel.

No había gimnasio ni piscina, aunque el hotel en el que probablemente terminarás hospedándote sí los anuncia en línea.



I made a reservation for two nights at this hotel, online the cost of a night was 683 pesos including taxes, but for the first night the hotel asked for 800 pesos, and for the second night they asked for 1500 pesos, so I only stayed one night. There's no way to pay online or in advance you have to pay with cash, which is fine if the price is the same I didn't actually have enough cash on me to pay the inflated prices. When I arrived at this hotel it was overbooked which they seem to do regularly and I ended up staying at Hotel Renacer which didn't provide towels, AC or fans for use in the room, they had wifi which probably works in 20% of the rooms and in the lobby. It worked on only one side of my room. The room was clean though, and they paid for the mototaxi to go to take me to the other hotel. There was no gym or pool which the hotel you will probably end up staying at does advertise online.

Cons:

El precio que tuve que pagar en efectivo no era el mismo que el de mi reserva en Booking.com; querían cobrarme entre 200 y 900 pesos más por noche.

Además, la puerta de la habitación que me dieron era tan pequeña que no podrías pasar a menos que fueras delgado.

Faltaban muchas cosas, como aire acondicionado, ventilador, toallas y desayuno.

Cuando llegas, simplemente te dicen que canceles tu reserva si no quieres pagar los precios más altos, en lugar de avisarte con anticipación que el hotel estaba lleno. Yo habría preferido saber de antemano cuánto se esperaba que pagara, especialmente porque tienes que pagar en efectivo.

Aunque no hay ningún cargo por cancelar.

The price that they ask you to pay is higher than what they advertise online, they ask for 800 to 1500 pesos per night even though they advertise, for 480 pesos plus taxes, which should come to a totel of 683 pesos per night, that is what is advertised.

They will put you in another hotel called Hotel Renacer which does not provide towels, and does not have air conditioning or fans, and does not have running water, because you have to pay in advance at this hotel before moving there, I think this is a system that they have set up to book the really bad rooms at the other hotel.

Hotel Renacer does not have a gym or a pool even though they advertise that they do online.

The other hotel you can't fit in some of the rooms if you are bigger because the some of the hallways and doors are really narrow. I am a size 4 US, and I just fit.

There is no charge to cancel at anytime, but I would prefer if the property would just message the guests through the Booking.com app and let them know when they book if this property is full, so that guests can plan accordingly.

What's going on now feels like a scheme, which I'd prefer to have never been involved in. I also haven't showered because there was no water. Yay!

2026-05-22 • via Nuitee
J
Josh • solo_traveller • us
10
Best small budget Hotel I have ever stayed in! A must for Budget Travelers in Santo Domingo!
Pros:

I had a great stay here. I was initially put off by some of the reviews but my room was more than fine, it was perfect. The bathroom was clean, bed comfortable and A/C and fan both worked perfectly. Maybe it wasn't the most prettiest thing in the world but for this price, it was absolute heaven almost for free in an expensive world today! The Manager Joanna was very nice, kind and warm. The night person was always very attentive and pleasant. Such absolute value for money I haven't seen anywhere else in the world. Plenty of restaurants around plus a Carrefoure just a few minutes walk away, Perfect!

Cons:

Everything was great!

2026-05-22 • via Nuitee
R
RAFIK • couple • us
1
2026-05-20 • via Nuitee
M
Michell • solo_traveller • br
1
Esta estadia deve ser descredenciada do Booking ou de qualquer plataforma de hospedagem !
Pros:

Somente a localização

Cons:

Quando cheguei a funcionária me colocou num quarto diferente que eu havia solicitado! A funcionária não atendia bem. Não tinha paciência quando não entendia o que falava! Me entregou uma toalha totalmente molhada. Faltava com muito respeito com o hóspede! Não havia terminado de tomar o café direito, ela já veio retirando o meu prato! Banheiros sujos, vaso sanitário grudado com a pia que não conseguia sentar direito.

2026-05-19 • via Nuitee
S
Saldaña Blacio • solo_traveller • ec
1
2026-05-19 • via Nuitee
S
Saldaña Blacio • solo_traveller • ec
4
2026-05-19 • via Nuitee
J
Jose Antonio • solo_traveller • es
5
Pros:

La zona, aunque la gente que vive alrededor no conocía el hotel

Cons:

La habitación tenía nevera/frío que no está en buenas condiciones. Le hace falta una mano de pintura.
Si llamas por teléfono al hotel tendrás el inconveniente, que si no te entienden cuelgan la llamada(creo que parte del personal de recepción es haitiano y no domina lo suficiente el español)

2026-05-19 • via Nuitee
L
Liam • couple • do
6
2026-05-18 • via Nuitee
R
Rafael • solo_traveller • us
1
2026-05-18 • via Nuitee
F
Franck • solo_traveller • fr
7
Pros:

Un accueille très bien, la dame parlé très bien français, la chambre n'était du beauté visuel mais nous avons bien dormi

2026-05-18 • via Nuitee
J
Jose • solo_traveller • do
2
2026-05-16 • via Nuitee
J
JOSE S. • solo_traveller • do
3
Pros:

La ubicacion

Cons:

La forma de trato de la reseccion

2026-05-16 • via Nuitee
L
Lorin • solo_traveller • do
10
2026-05-13 • via Nuitee
C
Claus Martin • solo_traveller • sr
5
was ok
Pros:

location and staff good, Location good,

Cons:

no outside seating possibilities

2026-05-09 • via Nuitee