Java Wood

Nous avons malheureusement dû annuler notre séjour dès notre arrivée. L’emplacement est beaucoup plus éloigné du port et de la plage que ce que nous imaginions.

La chambre était très sale à notre arrivée, et nous avons également constaté la présence de grands lézards à plusieurs endroits dans l’établissement, ce qui nous a mis très mal à l’aise.

Nous n’avons donc pas pu rester et avons préféré annuler notre séjour immédiatement.

Everything. The pillows had mould riddled inside, the floor boards would break through when youd step on them (both inside and outside the room), the pool was stale water and when we asked the staff member if they could turn on the jets and clean the pool he said he would ask his colleague who is currently sleeping in the room next to us. In addition to that the floor around the pool and in the pool was majorly damaged, there were rusty nails sticking out of the floor and there was trash stashed and hidden on the left side of our villa. There was also algae in the stale water pool. When we checked out (an hour after we checked in) I had to wake the staff up who were both in deep sleep to hand the key back. I have so many videos of the villa but unfortunately cannot include them in this post and only photos which I don’t have much of.

Mal ubicado. Personal majo pero ruidoso.

Viene consegnato un solo asciugamano sporco, lenzuola sporche, piscina mezza vuota e senza un ricircolo d’acqua, lavandino che perdeva, inesistenza di un phon.

The facilities need some serious renovation, specially the pool side of the villas.
The wood is in very bad state and it's easy to get hurt.
The room floor is unstable and the walls very thin, we could hear everything from the neighbor villa.
The staff, although they seemed nice people, were not very attendant.
Wifi was pretty bad, the connection very unstable.

Upon check-in we identified serious issues at Java Wood.

The accommodation was materially below the standard advertised and, in several respects, raised health and safety concerns.

We found:
• Floorboards that creak, lift, and appear unstable, presenting a potential trip or injury risk
• Multiple gaps in the walls
• Dust and dirt beneath the bed
• Rubbish outside the accommodation
• A rotting fence beside the shower area
• An unstable bed
• Dangerous crack by edge of pool
• An exposed electricity meter with its cover removed
• Overall poor cleanliness and maintenance

The attached photos don’t do it justice and booking.com doesn't allow videos to be uploaded to reviews.

We were concerned reading some of the reviews in the lead up to arriving, however it is surprising this accommodation maintains its 4 star rating. 3 would be generous given its current condition.

Upon raising the concerns, the staff member didn't seem surprised and told us to contact booking.com. Both parties are yet to respond for over 3 days. In fact Java Wood even sent a check out message showing their complete lack of customer service.

Le travi intorno alla piscina esterna alla camera hanno necessariamente bisogno di essere sistemate in quanto si sollevano al passaggio e quindi pericolose. La pulizia, come l accoglienza, che è evidentemente è affidata a dei ragazzi locali, e non alla proprietà stessa, e’ sicuramente da migliorare. Lo staff dovrebbe infatti essere infatti più presente, attento e sveglio! Per quanto riguarda la posizione si trova in un contesto molto tranquillo e lontano dal caos, ma e’ indispensabile noleggiare una e-bike per girare l’isola e che ci ha procurato direttamente la struttura a buon prezzo.

Llegamos y las zonas comunes había mucha basura.
La habitación que nos dieron estaba descuidada, la piscina tenía un color feo y por dentro la zona del inodoro y por debajo de la cama había mucha mierda que no habían limpiado desde hace tiempo.
Nos fuimos a otro hotel que estaba cerca por qué no queríamos pasar allí ni una noche. De las peores cosas que he visto. No perder el tiempo ni el dinero mirando esto.

Dangereux. Le sol cassé caché sous un tapis, morceaux de carrelages cassés dans la piscine (non mentionné sur les photos) Cache misère. Personnel bruyant la nuit (fête organisée sur la terrasse avec mégots jetés sur toute la terrasse de la réception)

No salía presión de la ducha

The wooden floor area has to change or needs renovation, definitely either the pool. And also, you’ll sleep in a wooden house and you’ll hear any animal’s sound.

Multiple mice in the room from the first night. Mouse poop in drawers and cabinets, strong smell of urine and feces, old and dirty room conditions, broken bed, and dirty bedsheets. It was impossible to sleep because of the noise. Mice also chewed through our luggage and food.

We left after the first night and booked another hotel.

The property promised compensation for unused nights, offered an unfairly low amount, and in the end no refund for the unused nights was received.

Very disappointing experience.

The pool was not clean through out our stay, there was a major infestation of rats in the villa. We had to spend the last night just getting them out of the room.