Terrace Hotel

Hotels
7.2 (458 reviews)
GPO Box 49, Jalan Tasek Lama , Bandar Seri Begawan , bn
+673 224 3554

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Outdated facilities
Cleanliness issues
Noise disturbances

Categories

Cleanliness
6.03
Several mentions of outdated and dirty facilities including stained carpets and unclean refrigerators.
Service
8.5
Multiple positive remarks about friendly and helpful staff.
Location
8.54
The hotel is conveniently located within walking distance to central attractions.
Room Quality
6.49
Comments indicate rooms are outdated and some noise issues were noted.
Amenities
7.02
Amenities like the pool and bike rental were positively mentioned, though repairs are needed.
Value for Money
6.98
The hotel is perceived as affordable but comes with notable drawbacks regarding condition.
Food and Beverage
6.53
Breakfast was included but criticism was made about the quality and presentation.
Overall Experience
7.5
General satisfaction with specific praises and criticisms balancing out.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:22

Property Description

Luxurious Amenities
Terrace Hotel offers a fitness center with stunning floor-to-ceiling windows and a serene outdoor pool, perfect for relaxation.

Convenient Location
Situated just a short walk from Yayasan Shopping Complex, Royal Regalia Museum, and Sultan Omar Ali Saifuddin Mosque, Hotel Terrace is the ideal base for exploring the city.

Delightful Dining
Indulge in a variety of Western and Asian dishes at Cempaka Café while enjoying picturesque views of lush greenery through the expansive windows.

Book your stay at Terrace Hotel now to experience the perfect blend of luxury, convenience, and culinary delights.

Important information:

Please note that Brunei is an alcohol-free country. Non-Muslim guests are allowed to bring 2 bottles of liquor and 12 cans of beer into Brunei Darussalam. Purchase your drinks prior to departing your country.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 02:00 PM

Location

Guest Reviews

7.2
Based on 458 reviews
Cleanliness: 6.03
Service: 8.5
Location: 8.54
Room Quality: 6.49
Amenities: 7.02
Value for Money: 6.98
Food and Beverage: 6.53
Overall Experience: 7.5
T
Tara • couple • nz
8
Comfortable, very clean and easy walk to town
Pros:

Really clean, pool good, location easy to get around. Comfortable room

Cons:

A little dated but not a deal breaker. Being super clean was more important, and it was!

2026-08-27 • via Nuitee
A
Agnieszka • extended_group • pl
9
Pros:

Bezproblemowe Przedłużenie pobytu o parę godzin

Cons:

Słaba siłownia, na basenie 2 leżaki

2026-08-17 • via Nuitee
L
lisa • extended_group • au
7
Ok for an overnight
Pros:

Location was good. Wifi worked well, beds ok. Staff pleasant and helpful

Cons:

It’s a bit dated and could do with a makeover. Limited breakfast

2026-08-13 • via Nuitee
S
Serhii • solo_traveller • ua
9
Pros:

Everything was wonderful. The staff were helpful and ready to assist at any moment.

2026-08-12 • via Nuitee
E
Elina • solo_traveller • fi
10
Pros:

I had a wonderful stay at this hotel and would highly recommend it. The entire staff was friendly, polite, professional, and always willing to help with any request. Their excellent service made us feel welcome throughout our stay. The hotel was clean, and its location was excellent. Everything was within walking distance, making it easy to explore the area without needing transportation. One of the highlights of my stay was the delicious breakfast. The swimming pool was an absolutely fantastic addition, especially during the summer.
My room was spacious and comfortable, with plenty of storage space for my belongings. The bed was very comfortable, and the air conditioning was especially important and greatly appreciated during the warm weather. The room also included a conveniently sized refrigerator, which was very useful.
The price was very reasonable for the quality of the hotel, and paying by card was easy and convenient.

2026-08-12 • via Nuitee
D
David • couple • au
8
Overall a great budget hotel that met all of our requirements
Pros:

Good location to city centre and good value , nice pool to go for a swim

Cons:

Would have been better if the building was updated, they had single glazed windows and you could hear the traffic noise

2026-08-11 • via Nuitee
N
Nicola • solo_traveller • au
8
Don't be fooled by looks
Pros:

The staff were incredibly friendly, accommodating and helpful. They made our stay wonderful. The location is great.

Cons:

The hotel is very dated but is still serviceable, comfortable and very clean.

2026-08-11 • via Nuitee
S
Sofiane • solo_traveller • fr
10
2026-08-08 • via Nuitee
A
AnitaWe • family_with_children • is
10
Przyjemny hotel z miłą, pomocną obsługą.
Pros:

Miła, przyjazna obsługa, zadaszony parking na samochód, smaczne śniadanie. Pokój czysty, łóżka wygodne. Byłam z córką i obie byłyśmy zadowolone z pobytu. Bardzo dobry stosunek jakości do ceny, polecam.

2026-08-03 • via Nuitee
M
Mizanur • solo_traveller • my
8
i think need renevation
Pros:

keep claiming

Cons:

lift

2026-07-12 • via Nuitee
K
Kerman • solo_traveller • es
7
Pros:

Se nota que las instalaciones son antiguas pero están bien conservadas. Muy auténtico.

Cons:

Horarios del ferry a Labuan no actualizados. Estaría bien tener información de las salidas del ferry a Labuan para poder planificar la salida del hotel. Fue un desastre la comunicación.

2026-07-05 • via Nuitee
Бугаева • solo_traveller • ge
10
Pros:

Очень чистый, уютный отель недалеко от центра города. Хороший бассейн, вкусные завтраки и замечательный персонал.

2026-07-02 • via Nuitee
A
Axel • family_with_children • se
7
2026-07-02 • via Nuitee
S
Suraj • couple • bn
5
Pros:

Location, food service was ok.

Cons:

Unpleasant smell when I entered it

2026-06-26 • via Nuitee
N
Nerea • solo_traveller • es
1
Pros:

La piscina lo único bueno

Cons:

Fatal experiencia. Fuimos directas del aeropuerto con dinero cambiado y al pagar en recepción o no me dio las vueltas bien o el dinero se calló en el suelo. Pregunte por las cámaras de seguridad para comprobarlo y diferentes excusas (que era festivo, que el era nuevo, que no podía ver la Cámara más que el jefe... ) durante los días que estuve preguntándoles (y aún sigo esperando porque deje mi contacto), me sentí vacilada, especialmente por la persona que me atendió al darme las vueltas, se estaba riendo en mi cara de mi. Debe de ser un hotel fantasma porque entre que desaparece el dinero y no hay mucha más gente alojada... Le falta mantenimiento. No recomiendo ir.

2026-06-21 • via Nuitee
R
Raymond • solo_traveller • sg
8
Pros:

Have stayed here before, they have done minor upgrade. Bathroom look cleaner and fresher. Better impression this time. Breakfast is good.

Cons:

Room 212 hair dryer loud like a steam train. Wifi connection challenging.

2026-06-20 • via Nuitee
8
86 • solo_traveller • id
8
2026-06-11 • via Nuitee
A
Andreas • solo_traveller • de
8
2026-06-03 • via Nuitee
C
Clarie • couple • my
4
2026-06-01 • via Nuitee
A
ALTAIR • solo_traveller • es
9
2026-05-24 • via Nuitee