Park Hotel Djevana

Unfortunately, our experience did not match the rating and reviews we had read before booking.

Communication was difficult, as the person at reception did not speak English at all. We had to use Google Translate. It is also important to arrive strictly during the stated check-in hours, as contacting the property outside that time can be difficult. Payment was accepted in cash only.

The main issue, however, was cleanliness. There were cobwebs, dead insects and visible dust and dirt in the corners of the room, which gave us the impression that some areas had not been properly cleaned for quite some time. The air-conditioning unit also appeared poorly maintained.

There was no possibility to have a coffee at the property in the morning, which was inconvenient for an overnight stay.

We were travelling through Bulgaria during the national holiday and had limited accommodation options, so we chose this property based mainly on its good rating and reviews. Unfortunately, in our experience, they did not reflect the actual condition of the accommodation.

No breakfast and coffee option in the morning at the premise
I'd rate room/bathroom facilities as average overall
Depending what you want - it has nice view and is close to nature, but still some mileage away from V. Tarnovo and Arbanasi , so you have to go back and forth

It would have been good to have food available at the hotel.

In the bathroom there is a smell from the entire column, probably they lack a water filter to.block the smell. This does not happens in every moment, just some waves.

The only little issue is that we couldn't pay by card. But it's not a problem, there is an atm in a walking distance.

The staff was kind, but we had to go a few times to our car for luggage and the hosts were quick to remind us (a few times) that we had to leave our keys. It would be good as well, if the host did told us when we were checking in that if we want breakfast we have to mention it in advance, otherwise the kitchen opens at 11 am.

Please, take care to ensure good sleep for your guests. Otherwise, there is no point in traveling to your place.

Rooms are ok, even if they don't have shower or bathtube. You will need to take a shower on the foor.
The don't have a courtain for the windows. The sun will wake you up early in the morning, mostly if you will be with children there.
The host is ok if you don't need her. If you have any ask like below she will be very rude to you
I was with my two year child and arrived around 12 o clock. Even if the room was ready, she won't let us in the room until the check in hour ( no exceptions for childs).
The restaurant was opening at 10 a clock, my child wakes up at 6. I ask the men from the reception if I can cook something for my child, he let me and give me everything I needed, then the old lady arrived and told me that I should get out from there because this is a hotel, not a guest house, and she won't tolerate my behavior. I was doing nothing, just sitting there and asking for permission. No possibility to discuss anything because they don't know any english or other language than bulgarian.
I will never do something without permission or if I had any other possibility, like eat at their restaurant. If you want to relax and enjoy the things with your children, go in other place. Here you will only get annoyed and be followed be the host everywhere you'll go.