Royal Station Hotel- Part of the Cairn Collection

Hotels
8.2 (14454 reviews)
Neville Street , Newcastle upon Tyne , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Dated rooms
Poor amenities

Categories

Cleanliness
7.53
Numerous comments about rooms being unclean, including hairs found in the bath and dirt in rooms.
Service
9
Staff were described as lovely and helpful in resolving room issues.
Location
9.04
Location consistently praised for convenience and accessibility.
Room Quality
7.49
Rooms described as dated, small, and uncomfortable with issues like old beds and noise.
Amenities
7.02
The spa/pool area was criticized and deemed as poor quality.
Value for Money
8.48
Generally viewed as good value, but issues with cleanliness affect perception.
Food and Beverage
9.03
Breakfast was positively reviewed, though some issues with replenishment.
Overall Experience
8
Mixed reviews overall, with positives on location and service but significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:08

Property Description

Classic Elegance with Modern Comforts
Step into the Royal Station Hotel, a blend of traditional charm and contemporary sophistication. Explore Newcastle with ease from our centrally located property.

Grade I Listed Building with Modern Amenities
Immerse yourself in the rich history of our grade I listed building while indulging in modern conveniences like complimentary Wi-Fi and flat-screen TVs.

Convenient Location and Leisure Facilities
Discover the vibrant quayside and cultural hotspots just a stroll away. With Newcastle's transport hub nearby, venture out effortlessly. After a day of sightseeing, relax in the swimming pool, sauna, or fitness centre.

Book now to experience a harmonious blend of history and luxury at the Royal Station Hotel.

Important information:

This is a nonsmoking hotel. Guests are advised that the same card used to make the booking will be required to take the payment.

The card used to make the booking has to be presented upon check-in.

Leisure Club opening hours are as follows: Monday to Friday, 07:00 until 21:15, Saturday, 09:00 until 17.15 and Sunday 08:00 until 15:!5. Please note last entry into the Leisure Club will be 30 minutes prior to closing time. The Leisure Club will be closed Christmas Day, Boxing Day and New Years Day.

For Bank Holiday and Christmas opening and closing times, please contact the hotel direct.

Stag parties and groups at weekend: please contact the hotel after your booking has been made, as a security deposit is required.

Different policies and additional supplements apply when booking for 6 or more guests.

If the reservation is to be charged to a company or business card, the company or business must send an email to the hotel direct as confirmation of payment.

Please note that this property only accepts service dogs.

Guests under the age of 18 need to be accompanied by a parent or guardian.


Please be advised that the Leisure Club is available on to guests complimentary on a first come, first served basis so may not always be available at certain time during these hours.

Please note our leisure club will run on reduced hours over the Christmas and New Year period as follows: Christmas Eve, Boxing Day, New Years Eve, New Years Day - opening times will be 09:00 until 17:15. All leisure facilities will be closed on Christmas Day.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 14454 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 7.02
Value for Money: 8.48
Food and Beverage: 9.03
Overall Experience: 8
L
Laura couple gb
5
Wouldn’t return
Pros:

The main areas great, staff great

Cons:

Rooms dirty stained carpets room small

2026-08-08 via Nuitee
D
DİANA solo_traveller tr
10
Pros:

Specially reception staff Dion and David are incredibly helpful , we are having excellent service. They went beyond their duty to help us to fill welcomed.

2026-08-08 via Nuitee
M
Margunn solo_traveller no
6
Cons:

Slitt seng

2026-08-08 via Nuitee
P
Peter couple gb
9
Wonderful staff and cleanliness of rooms made up from tired furnishings
Pros:

Friendly staff and spotlessly clean room

Cons:

Decor a bit tired

2026-08-08 via Nuitee
R
Rebecca Seal solo_traveller gb
6
Hotel ok. Don't bother with leisure club
Pros:

Great location and lovely staff.

Cons:

Room very hot and loud but that is to be expected in a city centre hotel I suppose. Fridge not working. Windows didn't open very wide so room stiflingly hot. Swimming pool was not included in the room charge which we didn't expect but we paid anyway as we wanted a swim. Pool was in different building and was ok but very small. Jacuzzi was broken and showers did not work. Waste of money.

2026-08-08 via Nuitee
P
Paul solo_traveller gb
6
2026-08-08 via Nuitee
B
Beckie extended_group gb
7
Great location, staff and value for money
Pros:

Great location, friendly and helpful staff. Really secure - when we returned at night, staff checked our room number and booking name before allowing us to enter.

Cons:

The room was dated and could have done with a refresh. A towel had a yellow stain on it and the beds felt way narrower than a single bed. We felt we’d fall out if we rolled over!

2026-08-08 via Nuitee
S
Sylvia extended_group gb
4
The place could do with a makeover .
Pros:

Breakfast was ok.

Cons:

Having to wait as short of staff 10 minute to be seated at 8am.

2026-08-08 via Nuitee
D
Daniele Mirto solo_traveller it
8
Good stay
Pros:

Location, size of bedroom and bathroom, luggage Room for £1 devolved for charity, partnership with Top Good To Go for the breakfast

Cons:

The window did not open and therefore the room was a bit warm

2026-08-08 via Nuitee
H
HEIDI family_with_children gb
9
very enjoyable, hope to be going back soon.
Pros:

although the room was a little dated it was fine for us, the location to train station and main attractions is good, breakfast was good.

2026-08-08 via Nuitee
A
Alexandra solo_traveller gb
6
Good location
Pros:

Great location for an early train

Cons:

Dropped a make up stick behind the desk. When I went to retrieve it, it was obvious that hidden space hadn't been cleaned in ages.

2026-08-08 via Nuitee
R
Rachel couple ie
9
2026-08-07 via Nuitee
B
Beearle solo_traveller gb
9
Pros:

Fabulous location, great staff and very clean room. Lovely pool and spa. Breakfast was tasty, lived the buffet style.

Cons:

It was a bit noisy due to local music vibe.

2026-08-07 via Nuitee
M
Mia couple gb
7
2026-08-07 via Nuitee
N
NEIL family_with_children gb
6
Average at best and wont be back in a hurry.
Pros:

Historic beutiful building

Cons:

Rooms need a refurb seen better days and were smelly, shocked used to be a regulat visitor to the royal but since COVID days its gone downhill.

2026-08-07 via Nuitee
A
Adamson solo_traveller gb
1
It is what it is
Pros:

Location

Cons:

Rooms dated not very clean
Cheakin staff was very under trained took 2 deposits out my bank couldn't find reservation.
Parking fee rediculous
Fee to use spa facilities

2026-08-07 via Nuitee
J
Jon couple gb
8
2026-08-07 via Nuitee
G
Guffanti family_with_children fr
5
Pros:

Chambre très spacieuse mais un vrai labyrinthe avec beaucoup d'escaliers (il y a aussi un ascenseurs mais il faut emprunter des marches). Hôtel qui est un peu dans son jus mais on y a passé une nuit, très bien car emplacement très central.

2026-08-07 via Nuitee
L
Lucy family_with_children gb
10
2026-08-07 via Nuitee
S
Sarah1987uk solo_traveller gb
5
2026-08-07 via Nuitee