Royal Station Hotel

Hotels
•
Cairn Hotel Group
8.2 (13294 reviews)
Neville Street, Newcastle-upon-Tyne, England, NE1 5DH , Newcastle-upon-Tyne , GB
44-191-2320781

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Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Sauna
Concierge service
Steam room
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Dated rooms
Poor amenities

Categories

Cleanliness
7.53
Numerous comments about rooms being unclean, including hairs found in the bath and dirt in rooms.
Service
9
Staff were described as lovely and helpful in resolving room issues.
Location
9.04
Location consistently praised for convenience and accessibility.
Room Quality
7.49
Rooms described as dated, small, and uncomfortable with issues like old beds and noise.
Amenities
7.02
The spa/pool area was criticized and deemed as poor quality.
Value for Money
8.48
Generally viewed as good value, but issues with cleanliness affect perception.
Food and Beverage
9.03
Breakfast was positively reviewed, though some issues with replenishment.
Overall Experience
8
Mixed reviews overall, with positives on location and service but significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:08

Property Description

Experience the charm and comfort of the Royal Station Hotel, where modern amenities meet historic elegance in the heart of Newcastle-upon-Tyne.

Recreational Delights
Unwind in our indoor pool or recharge in the sauna after an invigorating session in our fitness center. Our range of recreational options guarantees relaxation and revitalization during your stay.

Culinary Experiences
Savor delectable dishes at Empire Bistro or order room service and enjoy a cozy meal in your room. Treat yourself to a refreshing drink at our bar/lounge, perfect for evening relaxation.

Comfort & Convenience
With 145 well-appointed guestrooms featuring refrigerators, flat-screen TVs, and complimentary Wi-Fi, our hotel promises a comfortable stay. Enjoy the convenience of a 24-hour front desk and self-parking options for a hassle-free experience.

Book your stay at the Royal Station Hotel today and discover the perfect blend of work and leisure!

Important information:

  • Parking height restrictions apply.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Events/parties allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.2
Based on 13294 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 7.02
Value for Money: 8.48
Food and Beverage: 9.03
Overall Experience: 8
K
Kay • couple • gb
1
Robbed
Pros:

Property was fab

Cons:

I didn’t like the fact I was told my holding fee would be paid instantly after check out to now be told it’s 10 working days how many clients have this establishment robbed people of said holding fees disgusting:

2026-07-25 • via Nuitee
M
MARK • solo_traveller • gb
6
Decent hotel
Pros:

Good location, room was fair, I didn’t use any of the facilities so cannot comment further !

2026-07-25 • via Nuitee
S
Steve • couple • im
7
I like the staff. I’ve stayed here umpteen times since the 1980’s - but it’s unlikely I’ll be going back
Pros:

Great staff

Cons:

The shower didn’t work
The WiFi didn’t work and I had to be switched to a different internal channel
Whenever I book via Booking.com nowadays I always get put into a room on the first floor far removed from the lobby area

2026-07-25 • via Nuitee
D
Doug • couple • gb
7
Disappointing.Travel by train (it is the station hotel after all!)
Pros:

A lovely heritage hotel in a superb location, a bit down at heel in the room and no air-conditioning, but the weather has been a bit challenging especially for Newcastle, I would stay again if they sorted out their parking.

Cons:

An absolutely terrible parking partner, they have 'outsourced' this to some company that seems to struggle with the concept of a 24-hour clock. I paid for parking until 12 midday on the day of departure but they translated this to 12 midnight so when I was asleep they kindly sent a message saying I had only 15 minutes of parking left! I am sure lots of hotel guests leave their accommodation at midnight! Be very careful if you park there. Spoilt our visit.

2026-07-25 • via Nuitee
L
Lee • solo_traveller • gb
8
Pros:

Fast check in with the touch screen in the lobby.. Clean room

Cons:

Bed a tad small

2026-07-25 • via Nuitee
K
Kay • family_with_children • gb
8
Very enjoyable and the small problems dealt with promptly by lovely staff.
Pros:

Food was very good but it was the service given by staff, especially reception, that was excellent - so helpful and obliging.
My mattress was very hard and my hips and shoulders hurt after sleeping on it but reception sent up another duvet for me to put over it to sleep on. Job done; perfect nights sleep.!

Cons:

Hardness of mattress and smallish room for a twin

2026-07-25 • via Nuitee
L
Linda • solo_traveller • gb
8
Excellent
Pros:

Very friendly staff and clean and tidy hotel,next door to station made it very easy to get to quickly

2026-07-25 • via Nuitee
T
T • solo_traveller • gb
5
2026-07-25 • via Nuitee
• extended_group • fr
8
2026-07-25 • via Nuitee
D
DAVID • extended_group • gb
9
Excellent weekend stay for races 👏
Pros:

Location near to town and station

Cons:

Nothing

2026-07-25 • via Nuitee
G
gclmb • solo_traveller • nl
10
A very nice place t stay!
Pros:

Location, directly beside the main station. We had expected some noise from the railway, but no, none at all.
The room was very spacious. The staff friendly and competent.
A good choice of breakfast.

Cons:

Nothing.

2026-07-25 • via Nuitee
B
BEATTIE • solo_traveller • gb
10
Pros:

A great stay

Cons:

Not a thing

2026-07-25 • via Nuitee
R
Rosemary Kay • solo_traveller • gb
10
2026-07-25 • via Nuitee
J
Jane • solo_traveller • gb
7
2026-07-25 • via Nuitee
R
Ross • solo_traveller • gb
9
Very central, quiet..
Pros:

Cool !

Cons:

Nothing

2026-07-25 • via Nuitee
N
nadine • solo_traveller • gb
8
2026-07-25 • via Nuitee
G
Gavin • solo_traveller • gb
5
Back to the dark ages.
Pros:

The fact it was in the Station for train to and from.

Cons:

£50 refundable deposit...still have no clue why?
No towels in room, when supplied, given a dirty grey, ripped "leisure centre" towel, what member of staff actually thought it was acceptable to put this in my room!!!?? No shower for me.
Breakfast shocking at 9am...food obv lying for hours and no refreshing of items (cooked). All meat items hard and cold.
Never again.

2026-07-25 • via Nuitee
P
Peter • solo_traveller • gb
5
2026-07-25 • via Nuitee
J
Janet • solo_traveller • gb
8
Great stay
Pros:

Breakfast had a good selection it's a pity the pastries aren't warm.

2026-07-24 • via Nuitee
I
Ian • solo_traveller • gb
8
2026-07-24 • via Nuitee