Royal Station Hotel

Hotels
•
Cairn Hotel Group
8.2 (13294 reviews)
Neville Street, Newcastle-upon-Tyne, England, NE1 5DH , Newcastle-upon-Tyne , GB
44-191-2320781

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Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Sauna
Concierge service
Steam room
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Dated rooms
Poor amenities

Categories

Cleanliness
7.53
Numerous comments about rooms being unclean, including hairs found in the bath and dirt in rooms.
Service
9
Staff were described as lovely and helpful in resolving room issues.
Location
9.04
Location consistently praised for convenience and accessibility.
Room Quality
7.49
Rooms described as dated, small, and uncomfortable with issues like old beds and noise.
Amenities
7.02
The spa/pool area was criticized and deemed as poor quality.
Value for Money
8.48
Generally viewed as good value, but issues with cleanliness affect perception.
Food and Beverage
9.03
Breakfast was positively reviewed, though some issues with replenishment.
Overall Experience
8
Mixed reviews overall, with positives on location and service but significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:08

Property Description

Experience the charm and comfort of the Royal Station Hotel, where modern amenities meet historic elegance in the heart of Newcastle-upon-Tyne.

Recreational Delights
Unwind in our indoor pool or recharge in the sauna after an invigorating session in our fitness center. Our range of recreational options guarantees relaxation and revitalization during your stay.

Culinary Experiences
Savor delectable dishes at Empire Bistro or order room service and enjoy a cozy meal in your room. Treat yourself to a refreshing drink at our bar/lounge, perfect for evening relaxation.

Comfort & Convenience
With 145 well-appointed guestrooms featuring refrigerators, flat-screen TVs, and complimentary Wi-Fi, our hotel promises a comfortable stay. Enjoy the convenience of a 24-hour front desk and self-parking options for a hassle-free experience.

Book your stay at the Royal Station Hotel today and discover the perfect blend of work and leisure!

Important information:

  • Parking height restrictions apply.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Events/parties allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.2
Based on 13294 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 7.02
Value for Money: 8.48
Food and Beverage: 9.03
Overall Experience: 8
R
Rose • solo_traveller • gb
7
Would stay again
Pros:

The location and friendly staff.
The breakfast was good too.
Water stations in reception was handy too to fill up water bottles

Cons:

Says it has a pool at the hotel but it is actually in another building behind it. Couple minutes walk away. Lots of stairs - slippery.
Changing room had one shower with just a curtain.
The hotel room was very warm had to ring reception for a fan. Couldn't open the window
The £50 refundable deposit wasn't ideal .

2026-05-30 • via Nuitee
S
Shane • solo_traveller • gb
10
Pros:

Everything!

Cons:

The only missing thing was a fridge, but I didn't need one.

2026-05-30 • via Nuitee
Y
Yvonne • couple • gb
10
Pros:

The central location to the amenities of Newcastle

2026-05-30 • via Nuitee
K
Kirsty • extended_group • gb
1
Terrible
Pros:

Location

Cons:

You had to put £50 deposit and spend it in the hotel I’m still waiting for my money to go back in bank 4 days later.£20 for that meal

2026-05-30 • via Nuitee
J
Janice • solo_traveller • gb
5
Pros:

Spacioys dining and bar area

Cons:

Carpet in room very dirty
Chair in room staimed and not cleaned
Shower partition loose and not cleaned

2026-05-30 • via Nuitee
C
Caroline • couple • gb
7
We loved Newcastle - staff were very helpful.
Pros:

The building is amazing and location is fantastic.

Cons:

It is a bit tired/ dated in the rooms and basic.

2026-05-30 • via Nuitee
C
Carol • solo_traveller • au
4
Horrible, small hot room for 5 night stay.
Pros:

This hotel is next to the railway station. It is near the Cathedral, the river, the bridges.
Nice breakfast. The room had a fridge.

Cons:

I must have been given the smallest room in the hotel, with a minute window that opened 3 inches and a view of a wall 10 feet away. The kettle was in a nice cabinet, but no plug so either had to go on the floor or I had to sit on the bed to get past my bag to a chest of drawers to plug it in. No replacement of biscuits after arrival ones.
The toilet didn’t flush on arrival ( maintenance men came promptly)
A £50 hold was put on my credit card on arrival.

2026-05-30 • via Nuitee
I
Ian • solo_traveller • gb
10
Pros:

Location, staff and the decor inside matched the outside

Cons:

Nothing I couldn't fault it

2026-05-30 • via Nuitee
T
Thomas • couple • gb
2
Disappointed to say the least.
Pros:

Bathroom was only positive

Cons:

Apart from the bathroom,the room was dirty and unsuitable

2026-05-30 • via Nuitee
M
mark frankham • solo_traveller • gb
8
Pros:

Close to everything I wanted

Cons:

Other guests slamming doors and making a noise late in evening

2026-05-30 • via Nuitee
S
Shirley • couple • gb
10
Lovely and enjoyable
Pros:

It was so close to the station
Walking distance to the attraction’s and the shops. The staff was so friendly, welcoming and helpful.

Cons:

The shower was a bit weird it was too close to the wall.

2026-05-30 • via Nuitee
E
Erica • family_with_children • us
9
Comfortable, central, restful stay
Pros:

This is the kind of hotel that, as full time nomadic travelers, I wish I could find everywhere. The rooms are spacious, clean, and very comfortable. The staff were helpful and the pool was fun with kids. The location was perfect for our car free travel mode arriving and exploring Newcastle by train and metro.

Cons:

Needed a little maintenance, but honestly it made the price make sense and it’s clear that they have planned the needed maintenance.

2026-05-29 • via Nuitee
S
Saron • solo_traveller • gb
4
2026-05-29 • via Nuitee
D
Dixon • solo_traveller • gb
8
Convenient
Pros:

Location and price, the hotel is ideally placed for city access.

Cons:

Its dated, not an issue for me but others may look down on it but as a place to base yourself it couldn't be better.

2026-05-29 • via Nuitee
E
Emma • couple • gb
3
Location was perfect. Would stay again if I could get same room as my niece
Pros:

Location, literally a walk up the road to the Utilita Arena

Cons:

Hotel Very out dated, bad smells all over. Walking t to the room through very long corridors or hall ways Reminded me of the movie the Shinging

I Paid same price as my niece & got a totally different old out dated smelly hot room & windows didn't open compared to hers which was roomy had lots of modern little touches & updates to it that make difference like air con, widows that opens, room to move without banging into the bed or chair.

2026-05-29 • via Nuitee
M
Mary • solo_traveller • gb
10
2026-05-29 • via Nuitee
C
Courtney • couple • au
9
Good location, good value for money. Need to find a way to cool the roo
Pros:

Location was great

Cons:

Couldn’t open the window and the room was so hot

2026-05-29 • via Nuitee
L
Lisa • solo_traveller • gb
10
Pros:

On Check in there was 2 staff at reception while one dealing with my friend the other just ignored me I stood for a while before the receptionist dealing with my friend checked me in other than that check in was easy and they accommodated us to have a room near each other when we asked

Cons:

I felt ignored from one of the receptionists

2026-05-29 • via Nuitee
M
Matthew • couple • gb
10
2026-05-29 • via Nuitee
A
Alexandra • solo_traveller • gb
9
Pros:

Good breakfast - buffet with choice of hot full breakfast items, toast, cereals, fruit and yoghurt, comfortable room, easy to pay to access the leisure centre. Location is right next to the train station and they also store luggage in a locked room if needed before/after check out. Small fridge in room.

Cons:

Room was quite small and the extractor fan in the bathroom loud, but it wasn't an issue for my short stay.

2026-05-29 • via Nuitee