Hotel Complutense

Hotels
7.6 (1096 reviews)
Encomienda, 9 , Alcalá de Henares , ES

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good Location
Friendly Service
Cons:
Cleanliness Issues
Small Rooms

Categories

Cleanliness
6.31
Many complaints about cleanliness including dust and hairs found in the bed.
Service
9.28
Numerous positive mentions of friendly and helpful staff, particularly Walter.
Location
8.82
Consistently praised for its central location near the city center.
Room Quality
6.77
Rooms considered small and sometimes uncomfortable, with mentions of worn-out furniture.
Amenities
7.3
Basic amenities provided, but some reviews noted the hotel is quite old.
Value for Money
6.76
Mixed reviews on value, with several comments about high prices for limited services.
Food and Beverage
7.31
Some comments on breakfast arrangements being outside of the hotel.
Overall Experience
8.28
General satisfaction noted for stays, despite some issues highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 07:12

Property Description

Charming City-Centre Hotel in Alcalá de Henares

Convenient Location: Nestled in the heart of Alcalá de Henares, just 30 km from Madrid, Hotel Complutense offers air-conditioned rooms with modern amenities and free WiFi.

Historic Surroundings: Situated next to Alcalá University and surrounded by ancient monuments, immerse yourself in the rich history of this Castillian city during your stay.

Easy Access to Madrid: With a suburban train station located nearby, guests can easily access the bustling city center of Madrid and explore its vibrant culture.

Experience the perfect blend of history and modern convenience at Hotel Complutense. Book your stay now to enjoy a memorable trip to Alcalá de Henares.

Important information:

Please note that breakfast is served in a cafe 164 feet away.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

7.6
Based on 1096 reviews
Cleanliness: 6.31
Service: 9.28
Location: 8.82
Room Quality: 6.77
Amenities: 7.3
Value for Money: 6.76
Food and Beverage: 7.31
Overall Experience: 8.28
A
Adrian • solo_traveller • ro
9
Pros:

Un hotel cochet intr-o locație bună.

2026-09-19 • via Nuitee
K
Khurram sheikh • solo_traveller • es
9
2026-09-19 • via Nuitee
B
Blanco Miguel • solo_traveller • es
4
2026-09-18 • via Nuitee
J
José Antonio • solo_traveller • es
7
Pros:

Buenas relación calidad precio

Cons:

Pocas tiendas y servicios alrededor

2026-09-17 • via Nuitee
I
Isabel • solo_traveller • es
7
2026-09-17 • via Nuitee
E
Encarna • couple • es
8
2026-09-15 • via Nuitee
O
Obertlus • solo_traveller • es
10
Buena ubicación. Personal excelente.
Pros:

Ubicación excelente. Tranquilo. Confortable. Personal excelente.

2026-09-15 • via Nuitee
J
Joaquin • solo_traveller • es
8
2026-09-15 • via Nuitee
M
Maria del Pilar • solo_traveller • es
2
Unas escaleras que me limitan
Pros:

La limpieza

Cons:

La salida a las 10:00
Los tabiques muy finos
Las escaleras eñ la entrada
Ño tener desayunos
Las máquinas de agua difíciles de manejar

2026-09-14 • via Nuitee
M
Maria del Pilar • couple • es
2
Laa escaleras de la entrada ño me gustan
Pros:

La limpieza

Cons:

La salida a las 10:00
Las escaleras de la entrada
Máquinas para comer y beber

2026-09-14 • via Nuitee
S
Silvia • couple • br
9
Bom custo benefício
Pros:

Hotel permitiu checkin antecipado , recepção muito atenciosa e gentil

Cons:

Não tem frigobar no quarto e Wi-Fi ruim

2026-09-13 • via Nuitee
L
Luigi • solo_traveller • it
10
2026-09-12 • via Nuitee
L
Lourdesfis • solo_traveller • es
10
Pros:

La amabilidad de Walter, tiene un trato excepcional con los clientes

Cons:

No hubo nada que no nos gustase

2026-09-11 • via Nuitee
B
Blanco Miguel • solo_traveller • es
5
Pros:

La habitación que da a la calle

Cons:

La recepcionista una borde, poca amabilidad.

2026-09-11 • via Nuitee
H
Hilda • couple • my
7
Good location
Pros:

The location and cleanliness of the hotel

Cons:

The other hotel residents are very audible as the walls are not sound proof and both nights of staying there we were disturbed by residents arriving very late

2026-09-10 • via Nuitee
L
Laura • solo_traveller • es
10
Pros:

La ubicación es excepcional en pleno centro y cerca de cualquier sitio que quieras visitar y en una zona tranquila donde no se oye ni un ruido de la calle.
El personal majísimo en especial Walter, que nos atendió fenomenal y fue súper amable en todo momento. Volveremos seguro.

Cons:

Nada todo está súper bien

2026-09-09 • via Nuitee
J
José Manuel • couple • es
9
Pros:

Todo

Cons:

Nada

2026-09-09 • via Nuitee
I
Irene Coneñe • solo_traveller • es
9
2026-09-09 • via Nuitee
G
Gonzalo • family_with_children • es
8
2026-09-08 • via Nuitee
S
SEBASTIAN • couple • es
9
Hotel bien situado en el centro de Alcalá. Felicitaciones a Walter de recepción que te da todas las explicaciones sobre
Pros:

Hotel céntrico

2026-09-07 • via Nuitee