The Landmark Suites Westlands, Nairobi- Next to Westgate Mall

Hotels
7.7 (202 reviews)
Mwanzi Road, Next to westgate Mall - Westlands PO BOX 1948 , Nairobi , ke

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Spacious rooms
Cons:
Cleanliness issues
Noise from construction
Limited food variety

Categories

Cleanliness
6.6
The room wasn’t properly cleaned and dust was noted in the bathroom.
Service
8.56
Staff were helpful and displayed a high level of customer service.
Location
9.1
Great location close to shopping malls like Westgate Mall.
Room Quality
7.06
Big rooms but some furniture needing replacement.
Amenities
7.59
Average amenities; some missing items in the suite.
Value for Money
7.55
Reasonable hotel, well-priced for the location.
Food and Beverage
7.1
Food options in the restaurant could have more variety.
Overall Experience
8.06
Overall a good stay with potential for improvement, especially in cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:39

Property Description

Luxurious Accommodation in Nairobi

Featuring free WiFi, The Landmark Suites is situated in the heart of the Westlands business hub, offering exquisite accommodation in Nairobi. The spacious units include a seating area, dining area, and a balcony for a relaxing stay. With a fully equipped kitchen in each unit, including an oven, microwave, and kettle, guests can enjoy the convenience of home-cooked meals.

Top-Notch Amenities

Indulge in the fitness center to stay active or dine at the restaurant with a terrace for a delightful experience. The on-site restaurant offers mouth-watering dishes, while the proximity to shopping malls and 24-hour restaurants adds to the convenience of your stay.

Convenient Location

Located just 3.9 km from Kenyatta International Conference Centre, The Landmark Suites provides easy access to key attractions. With Jomo Kenyatta International Airport a short 16 km away, your journey to comfort begins as soon as you land.

Book your stay at The Landmark Suites for a memorable experience in Nairobi.

Important information:

We are registered with Tourism Regulatory Authority.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 11 years old stay for US$15 per person per night when using an existing bed.
    Children from 11 years old to 17 years old stay for US$10 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 202 reviews
Cleanliness: 6.6
Service: 8.56
Location: 9.1
Room Quality: 7.06
Amenities: 7.59
Value for Money: 7.55
Food and Beverage: 7.1
Overall Experience: 8.06
M
Mo • solo_traveller • us
2
2026-05-24 • via Nuitee
M
Mo • solo_traveller • us
1
Utterly disappointed!
Pros:

Welcome at reception by Babel.

Cons:

Issues and issues: Sink clogging, TV issue, window issue, noise disrupting sleep daily, unresponsive housekeeping and lack of supplies and shortcuts like spreading bed instead of changing bedding. Poor communication: Got locked out of room despite having paid and told stay was extended. Surprise allegation of dinner bill at end of 9 days total stay yet never once ate there. Utterly disappointed. Worst experience ever after years coming as a guest. What happened to Landmark? Sad state!

2026-05-24 • via Nuitee
B
Bharaj • solo_traveller • gb
10
2026-05-16 • via Nuitee
E
Erick • solo_traveller • us
8
2026-05-14 • via Nuitee
A
Ameet • couple • tz
7
Pros:

Located right next to the Westgate Mall which was an advantage. Breakfast was not too bad as well with decent variety.

Cons:

Kitchen was closed by the time we checked in around 11 PM. But the staff were friendly and allowed us to order online.

2026-05-11 • via Nuitee
M
Michael • couple • gb
9
Great stay , good value will definitely stay there again
Pros:

The staff were so helpful at all times . Location was perfect next door to West Gate shopping centre. Rooms were clean and well equipped. bistro menu was simple but good value and food was good .

Cons:

There is a new building going up next door, there are few places in Nairobi where this is not happening,but noise which was bearable was restricted to working day.

2026-05-10 • via Nuitee
N
Niyitegeka • family_with_children • rw
8
Our stay was good.
Pros:

Breakfast was perfect! The staff was also amazing! The room was big, which was amazing.

Cons:

The room was older than I had anticipated.

2026-05-07 • via Nuitee
S
Shamimur • solo_traveller • it
9
2026-05-06 • via Nuitee
M
maria • family_with_children • sc
9
2026-04-20 • via Nuitee
B
Burmawala • solo_traveller • gb
5
Pros:

Staff were nice

Cons:

The rooms were very average not bathrooms not very clean. Still better than some others we have stayed in Nairobi

2026-04-16 • via Nuitee
A
Ali Ahmed • couple • ye
4
2026-04-15 • via Nuitee
M
Mathew • solo_traveller • us
4
2026-04-04 • via Nuitee
H
Harwinder • couple • au
2
2026-03-30 • via Nuitee
S
Sonia • solo_traveller • gb
10
It was amazing
Pros:

Everything

Cons:

None I am aware of

2026-03-09 • via Nuitee
S
Sonia • couple • gb
10
Was very good
Pros:

Everything

Cons:

Second stay the pipe was running through the sink to the toilet was trip hazard

2026-03-09 • via Nuitee
J
Joy • family_with_children • be
9
2026-02-25 • via Nuitee
Z
Zipporah N. • couple • ke
7
Good Stay.
2026-02-25 • via Nuitee
J
Jozef • family_with_children • ke
10
Pros:

High end property
Excellent staff

Cons:

That I could not stay longer

2026-02-08 • via Nuitee
C
Clemencia • solo_traveller • pe
7
2026-01-29 • via Nuitee
A
Altaf Daya • couple • gb
10
Business stay in Nairobi
Pros:

Excellent location, next to the mall which had various dining and entertainment options. We had an upgrade to the suite which was spacious and really nice.

Cons:

Nothing there not to like about this place

2026-01-27 • via Nuitee