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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Packed lunches
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Karaoke
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Allergy-free room
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Kids' outdoor play equipment
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Public transport tickets
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Baby safety gates
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Internet access
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Wine release events
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Secured parking
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Bicycle-friendly property
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Convenient Location in Astana
Located just 5.7 km from the iconic Bayterek Monument, JELSOMINOHotel offers a comfortable stay with a shared lounge, free private parking, and a restaurant and bar on-site.
Modern Amenities and Services
Experience convenience with a concierge service, tour desk, 24-hour front desk, airport transfers, room service, and complimentary WiFi. The rooms feature a flat-screen TV, air conditioning, and a work desk for your comfort.
Nearby Attractions
Explore nearby attractions such as Expo 2017 Astana and Kazakhstan Sports Palace, both just a short distance away. With Nursultan Nazarbayev International Airport only 19 km from the hotel, your journey is made easy.
Ready to experience comfort and convenience in Astana? Book your stay at JELSOMINOHotel now!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
Location
Guest Reviews
Мне понравилось что комнаты большие и чистые, для этой цены очень хорошее предложение! И завтрак был вполне хорошим!
Что в комнатах не открываются окна!
Окна не открывались.. воздуха не хватало очень
Плохо убрались в номере, в холодильнике осталась открытая еду от прошлых проживающих
Чистое постельное бельё, в номере было тепло. Ванная комната чистая, хороший душ. В целом отель нормальный для короткого проживания
Отель немного уставший: пошарпанные стены в коридорах, очень грязный ковролан. Персонал не всегда понимал, что происходит — нас дезинформировали по времени завтрака, а с проблемой ключей особо не помогли.
Лучшее качество за эти деньги,уютно,атмосферно,очень вежливый и внимательный персонал,тихо,спокойно,комфортно,хороший завтрак входящий в стоимость проживания,от отеля остались только положительные эмоции!Молодцы,держите марку и процветайте!
Из плюсов — ремонт относительно свежий, хотя сделан небрежно. Из минусов — проблемы с клинингом (пятна на полотенцах, волосы на постели) и очень скудные завтраки. Чистота и сервис не оправдали ожиданий
The hotel looks nice and the room is very big. The bed is comfortable and the bathroom modern, with a hair dryer. There is also a little fridge. You are given water bottles and lots of nice smelling toiletries. Super cheap. One very kind receptionist.
In general the lack of cleaning. The shower had black mold in the corners. That kind of a thing can be removed with proper cleaning. My room was cleaned only upon my request, five days into my stay, and once more 5 days later. I asked for the sink and the shower to be cleaned every day, which was not done. During my stay more mold grew around the sink and it was not cleaned during the last cleaning. I also only got one roll of toilet paper on arrival, and had to go to the reception every time to get a new one. I would always get only one. The bed sheets smelt weird after a day, but I have accounted the same problem in several other places I stayed in the past, so I think the problem might just be smelly pillows, covers or the matresse. Upon my first entry in the room there was a strong smell of old dirty fabric. I thought it was the carpet, as they are impossible to clean enough, but keeping my window open helped a little bit. There was no heating in the room, but there was a little heating unit I used during two cold days. Not perfect, but it helped. In general, the hotel has a lot of petential but it lacks proper and regular cleaning. I suggest getting rid of the carpets. Out of three receptionists I met, only one spoke English. The one on arrival hardly said anything so I felt uneasy and unwelcome.
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