Astana Hotel

Hotels
6.1 (1437 reviews)
Tole Bi Street 179a/22 , Almaty , kz

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Decent breakfast
Cons:
Cleanliness issues
Old furniture
Overpriced for the quality

Categories

Cleanliness
4.36
Multiple complaints about dirty rooms and unkept areas.
Service
7.33
Friendly staff, though some were described as unfriendly.
Location
8.87
Super location with everything within walking distance.
Room Quality
4.82
Old and worn-out furniture with several issues reported.
Amenities
4.85
Missing basic amenities like a kettle and poor maintenance.
Value for Money
5.81
Overpriced for the quality and condition of the hotel.
Food and Beverage
6.86
Breakfast was decent but inconsistent.
Overall Experience
5.93
Mixed feelings, decent stay but many aspects disappointing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:50

Property Description

Modern Comfort and Convenience

Luxurious Accommodation: Experience modern style and comfort in our air-conditioned rooms equipped with essential amenities like TV, refrigerator, and private bathrooms.

Delectable Dining Options: Indulge in European cuisine at our on-site restaurant, complemented by a wide selection of beverages at the bar.

Convenient Location: Just 2 km from Almaty city centre, with major attractions like Almaty Towers and Botanical Garden a short drive away. Benefit from our 24-hour front desk and free Wi-Fi for a hassle-free stay.

Book your stay at Astana Hotel now for a memorable experience in Almaty!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.1
Based on 1437 reviews
Cleanliness: 4.36
Service: 7.33
Location: 8.87
Room Quality: 4.82
Amenities: 4.85
Value for Money: 5.81
Food and Beverage: 6.86
Overall Experience: 5.93
L
Leera • solo_traveller • ae
1
2026-06-17 • via Nuitee
S
Sara • couple • kz
7
Pros:

Хорошое месторасположение

2026-06-17 • via Nuitee
Татьяна • solo_traveller • kz
9
2026-06-16 • via Nuitee
Татьяна • solo_traveller • kz
9
2026-06-16 • via Nuitee
S
Sakovich • solo_traveller • kz
10
2026-06-15 • via Nuitee
Нурлан • extended_group • kz
7
За 3 дня не производилась уборка помещения, даже не было предложение со стороны администрации
Pros:

Расположение удобное

Cons:

В душевой нет горячей воды, прживал три дня не мог принять душ

2026-06-15 • via Nuitee
D
Dmitrii • couple • ru
5
Pros:

Завтрак в ресторане на 1 этаже. Он был отличный! Вкусный

Cons:

Персонал встретил из разряда зачем вы сюда приехали, не мешайте мне отдыхать

2026-06-15 • via Nuitee
S
Susanta • solo_traveller • in
7
Pros:

Location

Cons:

Rooms are dated. Ac not so effective. Bathroom tap leaking

2026-06-14 • via Nuitee
Айдана • solo_traveller • kz
10
2026-06-14 • via Nuitee
Кушаев • solo_traveller • kz
9
Pros:

Завтрак отличный!

2026-06-12 • via Nuitee
Y
Yelena • couple • kz
8
2026-06-12 • via Nuitee
S
Sunny • solo_traveller • kz
8
2026-06-12 • via Nuitee
M
Mohammed • solo_traveller • sa
1
Pros:

لا شي

Cons:

الاستقبال لم يكن ودود
كان بجانب الفندق مطعم مشغل الموسيقى على أعلى صوت طوال الليل، لم استطع النوم بسببه.
اثاث قديم جدا ومكسر.
حقه 10 أو 15 دولار

2026-06-09 • via Nuitee
Y
Yerkebulan • solo_traveller • kz
10
2026-06-07 • via Nuitee
A
Alena • couple • kz
10
2026-06-07 • via Nuitee
A
Anzhelika • solo_traveller • ru
9
Pros:

Очень милые администраторы, помогла разместить друзей ночью, и были очень любезны.

Cons:

Номера и мебель требуют ремонта

2026-06-06 • via Nuitee
Гулсулу • couple • kz
10
2026-06-06 • via Nuitee
A
A • solo_traveller • kz
10
Pros:

​Отель нормальный, но тесноват.
Удобно, что в номере предусмотрели чайник и фен. Ванная тоже порадовала — со шторкой, так что влажная и сухая зоны разделены.

Cons:

Но учитывайте, что площадь номера маленькая.

2026-06-05 • via Nuitee
A
A • solo_traveller • kz
10
Pros:

В номере имеется чайник и фен, ванна со шторкой — это плюс. Но сам номер тесноват, а из-за плохой шумоизоляции тяжело отдыхать.

Cons:

Также хотелось бы, чтобы администраторы на ресепшене владели казахским языком, так как сейчас они на нём не говорят.

2026-06-05 • via Nuitee
A
Akmaral • solo_traveller • kz
5
2026-06-04 • via Nuitee