Il Palazzotto I Residence & Winery - The D'Angelo Family Collection

Hotels
9.5 (1651 reviews)
Via Sette Dolori, 39 , Matera , IT

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Bar
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Unique experience
Cons:
Privacy issues with bathroom
Small bathroom size

Categories

Cleanliness
9.2
Guests described the facility as clean and well-maintained.
Service
10
Staff were frequently described as friendly, helpful, and accommodating.
Location
10
Many reviews praised the central location and accessibility of attractions.
Room Quality
8.7
Some reviews mentioned issues with privacy in bathroom arrangements.
Amenities
9.2
Standard quality for this hotel tier.
Value for Money
9.2
Overall positive sentiment regarding the value given the unique experience.
Food and Beverage
9.7
Breakfast and dining experiences were frequently highlighted as excellent.
Overall Experience
10
Overall positive experiences exceeding expectations were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:57

Property Description

Luxurious Accommodation
Palazzotto Residence&Winery in Matera offers elegant rooms with modern amenities including a coffee machine, flat-screen TV, and air conditioning. Some rooms even feature a balcony for a breathtaking view of the surroundings. The property ensures a comfortable stay with complimentary bed linen and towels provided in every room.

Convenient Facilities
Enjoy free WiFi throughout the property and unwind at the on-site bar or snack bar. Wake up to a delicious buffet, continental, or Italian breakfast served fresh every morning. The hotel's terrace is a perfect spot to relax and take in the charming atmosphere of Matera.

Prime Location
Situated near Matera Cathedral and other popular attractions like Palombaro Lungo and MUSMA Museum, Palazzotto Residence&Winery offers easy access to the city's key landmarks. Don't miss the chance to explore Matera while staying at this exquisite hotel.

Important information:

Please note that this property can not accommodate pets.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.5
Based on 1651 reviews
Cleanliness: 9.2
Service: 10
Location: 10
Room Quality: 8.7
Amenities: 9.2
Value for Money: 9.2
Food and Beverage: 9.7
Overall Experience: 10
S
Sarah • couple • gb
10
2026-10-25 • via Nuitee
D
Darren • couple • au
9
2026-10-25 • via Nuitee
R
Renata • couple • br
10
Amazing option for romantic scape
Pros:

Location and the cave styled room! It’s beautiful and gives a great romantic scenery.

Cons:

Nothing. All was perfect!

2026-10-24 • via Nuitee
M
Marcel.la • couple • es
9
2026-10-23 • via Nuitee
M
Maria • couple • au
10
2026-10-20 • via Nuitee
M
Merrin • extended_group • nz
10
Fabulous location, cave rooms were exquisite.
Pros:

Fabulous location in the Old Sassi

Cons:

Nothing :)

2026-10-16 • via Nuitee
M
Marie • family_with_children • fr
6
Quelle déception
Pros:

Le petit déjeuner

Cons:

L’humidité dans les chambres - impossible de mettre du chauffage et tout est mouillé humide dans les valises - horrible
L’histoire du parking - à ce tarif ça devrait être inclus - et non pas aux clients de se débrouiller à prendre une navette / réserver un parking / porter les valises
Attention tous les hébergements ne sont pas sur place
Aucune étagère rien pour poser dans les chambres

2026-10-15 • via Nuitee
G
Giuseppe • couple • it
10
2026-10-15 • via Nuitee
R
RAFAEL • couple • br
10
Pros:

Unique, comfortable, spacious and friendly staff

2026-10-15 • via Nuitee
N
Neridah • couple • au
7
2026-10-13 • via Nuitee
G
Gerald • couple • us
10
A UNIQUE AMAZING experience!!
Pros:

Everything- super location, easy walk to everything. A VERY SPECIAL PROPERTY in a VERY SPECIAL LOCATION

Cons:

NOTHING

2026-10-13 • via Nuitee
C
Chetna • extended_group • gb
9
2026-10-10 • via Nuitee
V
Vicki • couple • gb
10
We would definitely recommend
Pros:

The hotel felt very special. It was wonderful to eat breakfast in a cave. We felt very looked after. The hotel is also a great location in the centre of the old town. We also loved the welcome glass of wine.

Cons:

Nothing!

2026-10-09 • via Nuitee
V
Vivienne • couple • gb
10
2026-10-07 • via Nuitee
I
Irene • extended_group • us
10
Pros:

Extremely unusual place : in the old cave with modern facilities! Very memorable experience! Comfortable, elegant and historical place . Breakfast in the cave with delicious food made our stay unforgettable! Thank you to the staff for great service!

Cons:

N/A

2026-10-07 • via Nuitee
N
Nena • extended_group • us
10
2026-10-07 • via Nuitee
A
Anthony • solo_traveller • gb
9
Lovely spot in the heart of the sassi.
Pros:

The location is great, the cave room was exactly the experience we wanted. Staff were welcoming and helpful. Generous breakfast.

Cons:

It is not really a criticism but the reality of staying in a cave is living with humidity. A dehumidifier was provided and we didn't find it uncomfortable. But if you are staying for longer than one or two nights, you should bear all this in mind.

2026-10-07 • via Nuitee
K
Karina • extended_group • uy
10
Pros:

La originalidad del lugar

Cons:

Olor a humedad

2026-09-19 • via Nuitee
M
Mariangela • solo_traveller • br
7
Pros:

Excellent location in the heart of Matera’s Sassi

The hotel enjoys an excellent location in the heart of Matera’s historic Sassi, making it a wonderful base for exploring this extraordinary city.

We left our car in a covered parking facility recommended by the hotel, which was clean, secure, and well maintained. This was a particularly important aspect of our stay, especially when traveling around Italy by car with luggage.

Having seen several videos of thefts involving luggage and personal belongings left inside vehicles, and having noticed quite a few cars in Rome equipped with old-fashioned steering wheel locks — just like the ones we used in Brazil back in the 1990s! — we truly appreciated the peace of mind that a reliable parking facility provided.

A very valuable recommendation from the hotel!

Cons:

Beautiful design and exceptional location, but deeply disappointing service

Il Palazzotto enjoys an excellent location in the heart of Matera’s historic Sassi. The property is absolutely beautiful, with a contemporary, distinctive design that brilliantly captures the spirit and authenticity of the Sassi while creating a unique architectural experience.

We also appreciated the covered parking facility recommended by the hotel. It was clean, secure, and well maintained — a particularly valuable feature when traveling around Italy by car with luggage.

Unfortunately, our experience was seriously compromised by a complete lack of hot water in the shower on the morning of our departure.

What made the situation even more disappointing was the hotel's response — or rather, the complete absence of one. Despite contacting the emergency assistance service, nobody got back to us. There was no apology, no explanation, no offer of compensation, and absolutely no effort to acknowledge or address the inconvenience.

For a property positioning itself in this category, such a lack of attention to guests is simply unacceptable.

Beautiful architecture and an exceptional location cannot compensate for poor hospitality and a complete lack of service recovery.

A truly disappointing ending to what could otherwise have been a wonderful stay.

2026-09-19 • via Nuitee
S
Shyamala • couple • ph
9
Enjoyed the cave experience.
Pros:

Unique property. Lovely lighting and ambiance.

Cons:

Bathroom not functional. Mirror and washbasin not positioned properly. Shower floods whole area. Overall musty small.

2026-09-19 • via Nuitee