The Happo by HHG

Hotels
9.1 (686 reviews)
Hokujo 5090 , Hakuba , JP

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and spacious rooms
Cons:
High price
Some amenities could be improved

Categories

Cleanliness
9.13
Most reviews praised the cleanliness of the hotel, noting it as a strong point.
Service
9.3
Staff are consistently described as friendly and helpful by multiple reviews.
Location
9.34
Guests appreciated the great location and beautiful views offered by the hotel.
Room Quality
9.09
Rooms are often described as spacious and comfortable, contributing positively to the experience.
Amenities
8.92
Guests enjoyed the amenities available, including free laundry and shuttle services.
Value for Money
8.58
While generally high praise was given, some concerns about price were mentioned.
Food and Beverage
9.23
The quality of food, especially breakfast, was highly rated by several guests.
Overall Experience
9.2
Overall satisfaction with the stay was highlighted across most reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:40

Property Description

Luxurious Accommodation
THE HAPPO by Hakuba Hotel Group, located in Hakuba, offers 5-star air-conditioned rooms with private bathrooms and free WiFi. Guests can enjoy the convenience of a restaurant, free private parking, and a bar on-site.

Relaxation and Recreation
Indulge in the hotel's sauna and hot spring bath for ultimate relaxation. For outdoor enthusiasts, ski and bike equipment hire is available, with the Tsugaike Kogen Ski Area nearby for skiing adventures.

Convenient Services
Benefit from the hotel's concierge service for a seamless stay. With Nagano Station and Zenkoji Temple within reach, and Matsumoto Airport a short distance away, THE HAPPO offers both luxury and convenience.

Book your stay at THE HAPPO by Hakuba Hotel Group for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 686 reviews
Cleanliness: 9.13
Service: 9.3
Location: 9.34
Room Quality: 9.09
Amenities: 8.92
Value for Money: 8.58
Food and Beverage: 9.23
Overall Experience: 9.2
M
Michael • solo_traveller • au
10
2026-09-18 • via Nuitee
L
Lay Quan • family_with_children • sg
8
2026-09-17 • via Nuitee
G
Gaia • couple • il
6
It’s a nice hotel but not a 5stars hotel..
2026-09-17 • via Nuitee
R
Remko • extended_group • my
1
Management behaviour and humming noise ruined the experience
Pros:

The hotel has a potential, but it would benefit greatly from better management.

Cons:

A while after check-in, after using the room and passsing reception again, a staff member asked if I could leave a security deposit that she had forgotten to request earlier. I had already paid for the room. Having stayed at more than 50 hotels in Japan, I had never been asked for a security deposit before, so I politely explained why I would rather not. She told me she would discuss it with the manager, and I assumed the matter had probably been resolved.
Later, when I returned to the hotel and went to my room, my key no longer worked. It turned out that the manager, who was from the US, had blocked access to the room. I find this an unacceptable way to handle such a situation. I was instructed to go back down to reception and provide my credit card details, as demanded by the manager, or leave the hotel.
She also commented that every hotel she had stayed at in her life required a deposit. However, in my experience of staying at more than 50 hotels in Japan, this was the first time I had encountered such a request, and it is also uncommon in many other countries I have visited.
What I find most unacceptable is not the deposit itself, but the way the situation was handled. Instead of starting with a polite conversation, the manager chose to block access to my room. This approach demonstrated a lack of hospitality and professionalism.
Another issue was a constant humming noise that appeared to come from heavy equipment on the roof. After reporting it, and moving to another room, it initially seemed to solve the problem. However, later the same humming noise was there as well. It was a very low-frequency sound that was very penetrating and difficult to ignore, especially at night. As a result, I could only sleep with the help of earplugs.

2026-09-17 • via Nuitee
A
Aharon • couple • il
10
One of a kind
Pros:

Everything was perfect

2026-09-16 • via Nuitee
T
TAKASHI • couple • jp
8
2026-09-15 • via Nuitee
N
NAGI • couple • jp
7
2026-09-15 • via Nuitee
H
hiromi • extended_group • jp
9
快適でした。
Pros:

スタッフの対応が親切でした。

2026-09-13 • via Nuitee
玄宗 • extended_group • tw
9
2026-09-13 • via Nuitee
ふるた • couple • jp
8
2026-09-11 • via Nuitee
K
karen • couple • us
8
2026-09-10 • via Nuitee
T
Takahiro • couple • jp
10
2026-09-07 • via Nuitee
אנונימי • solo_traveller • il
8
2026-09-06 • via Nuitee
Y
Yuko • family_with_children • jp
7
素敵
Pros:

朝食が美味しかったが、夕食はもう少し工夫したほうがいいかな、、と思いました。

Cons:

夕飯がプリフィックスになればチョイスがあり、満足度が上がると思います。

2026-09-06 • via Nuitee
S
Suhsin • extended_group • tw
10
Pros:

房間乾凈、整潔，有提供免費的洗衣及烘衣設備，前台工作人員親切、專業，可以幫忙解決房客的問題，接駁巴士對於無自駕的遊客助益良多。

Cons:

無

2026-09-05 • via Nuitee
S
Suhsin • extended_group • tw
10
Pros:

親切及專業的櫃檯人員，可以幫忙解決交通的問題

Cons:

無

2026-09-05 • via Nuitee
אנונימי • solo_traveller • il
8
Pros:

Clean, good location, nice people, not crowded, nice onsen, good breakfast and coffee. Large rooms.

Cons:

There are some weird acoustic sounds in the rooms of some machine turning. Maybe a washing machine or something like that is a bit disturbing.

2026-09-03 • via Nuitee
N
Nobusuke • couple • jp
9
2026-09-01 • via Nuitee
C
chenhsuan • couple • tw
10
Pros:

員工友善 服務周到

2026-09-01 • via Nuitee
J
John • couple • gb
7
Not worth the money
Pros:

Good location and free transfers to restaurant in the area in the evening

Cons:

Bathroom and as tiny even by Japanese standards. The only wash hand basin right next to the bed. We would never stay here again because of this.

2026-08-30 • via Nuitee