Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Great food
Cons:
Some cleanliness issues
Room comfort varied

Categories

Cleanliness
8.13
There are mentions of cleanliness and comfort, but one review noted food quality issues.
Service
9.1
Reviews consistently praise the friendly and helpful staff.
Location
8.94
The location is convenient, near ski stations and restaurants, with complimentary shuttles.
Room Quality
8.49
Rooms are spacious and comfortable, but some guests mentioned mattress issues.
Amenities
8.62
Great amenities including a beautiful onsen and buffet options.
Value for Money
8.68
Guests felt the experience was worth the cost, with high-quality food and service.
Food and Beverage
8.83
Both breakfast and dinner options received positive remarks for variety and taste.
Overall Experience
8.8
Guests have a highly positive impression of their overall experience at this hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:27

Property Description

Convenient Location and Shuttle Service to Ski Resort
Hotel Hakuba is ideally situated just a 12-minute drive from Hakuba Happo One Ski Resort, offering a complimentary shuttle service for guests.

Relaxing Hot-Spring Baths and Garden Area
Guests can unwind in the hotel's two public hot-spring baths or take a leisurely stroll in the serene garden, providing a peaceful retreat after a day of activities.

Variety of Dining Options and Free Wi-Fi
Indulge in a mix of Western and Japanese cuisine at the buffet restaurant La Foria while enjoying picturesque mountain and garden views. Stay connected with free Wi-Fi in the lobby and take advantage of the convenience of on-site vending machines.

Book now to experience the perfect blend of comfort and convenience at Hotel Hakuba.

Important information:

To use the hotel's free shuttle to/from Hakuba Station, call upon arrival at the airport or Hakuba Station.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.7
Based on 333 reviews
Cleanliness: 8.13
Service: 9.1
Location: 8.94
Room Quality: 8.49
Amenities: 8.62
Value for Money: 8.68
Food and Beverage: 8.83
Overall Experience: 8.8
ダイナミック • solo_traveller • jp
9
Pros:

料理が美味しかった
ビュッフェの食べ物がいつも補充されていて、きれいに保たれていて快適でした
お風呂も快適でした

Cons:

夜はコーヒーが飲めるコーナーがありますが、朝食後はクローズされてました
朝食後コーヒーを部屋に持ち帰って飲みたかったです

2026-09-14 • via Nuitee
W
Wataru • family_with_children • jp
8
Pros:

夕飯と朝食がすごーく美味しかった。

2026-09-14 • via Nuitee
S
Suhsin • extended_group • tw
10
Pros:

所遇到的所有飯店內的工作人員都充滿親切的笑容，餐食豐盛、美味，非常用心。提供的入住前行李寄放及退房後的交通接駁，對無自駕的遊客極有幫住，下次到白馬，ㄧ定會在次入住白馬酒店。

Cons:

無

2026-09-05 • via Nuitee
L
Lin Yie • couple • tw
9
雖然說是家老飯店，房間有點老舊，但還算乾淨舒適，飯店服務給滿分。餐點也很不錯。
Pros:

早餐，晚餐都是自助式的，很多樣好吃，服務人員也都很好，酒店有接駁車，可以到白馬車站等，而且是隨約隨開。

Cons:

沒有

2026-09-04 • via Nuitee
C
Chau Ning • couple • hk
10
Amazing!
Pros:

We like everything. The buffet breakfast and dinner were amazing. The room was spacious with great view. Staff have been very helpful and nice. We did not expect that a staff initiated to drive us to the train station. He just offered it when we checked out. It’s so kind of him.

Cons:

Nothing

2026-08-29 • via Nuitee
S
Shigemi • couple • jp
9
最高です！
Pros:

玄関やロビーなどのお花がきちんと手入れされとてもきれいでした。社長さん自ら従業員の方や業者の方と手入れされているようです。掃除が行き届いていて施設内がきれい。食事はバイキングスタイルでしたが、種類豊富で全て食べ切れない。お味も美味しい。毎日メニューが変えてある。素晴らしい。大満足でした。お部屋からは雄大な山の景色が広がり、これまた大満足。従業員の方々も親切で丁寧でありがたかったです。とてもいい楽しく気持ちの良い旅になりました！

Cons:

特になし

2026-08-21 • via Nuitee
市原 • family_with_children • jp
10
また来たい
Pros:

朝食が種類が多く美味しかった

2026-08-18 • via Nuitee
K
KEITA • solo_traveller • jp
10
2026-08-10 • via Nuitee
M
Mei Yu • couple • tw
10
Pros:

到八方尾根及栂池纜車站有接駁車服務，但要注意接駁的時刻表。飯店櫃台即可買八方尾根䌫車票，可省去現場排隊買票的時間。

2026-08-09 • via Nuitee
M
Mei Yu • couple • tw
9
2026-08-03 • via Nuitee
M
miyuki • solo_traveller • jp
10
Pros:

駅までの送りむかえが良かった。

Cons:

なし

2026-07-23 • via Nuitee
K
kaimoto • couple • jp
8
料理満足のホテル
Pros:

バイキング１品１品の味付けが良くて調理される方の思いを感じました。

Cons:

些細なことですが歯磨きのチューブが出にくくて家から持参したのを使いました。

2026-07-15 • via Nuitee
S
Siew Hiong Jessica • family_with_children • sg
8
comfortable
Pros:

breakfast was good; dinner was expensive if it was not included; the booking could have specified that many restaurants nearby in summer will be closed; so it is advisable to book the rooms with dinner too. some of the younger staff are less knowledgeable, likely due to the language barrier. However the senior staff are excellent. we want to special mention a staff, Takayaki Yakumura and the most senior male staff. They were excellent in their service

Cons:

The hotel could have provided some transport between hotel and station or nearby locations, instead of relying only on the allocated bus timing, as the timing were very limited and not all timing could reach the destinations

2026-06-28 • via Nuitee
K
KAORI • couple • jp
8
リピート確定！
Pros:

とにかく立地がいい！どこに行くにも便利で、シャトルバスを利用して散策に出かけられる。食事も美味しく、レストラン、部屋、お風呂からの景色も最高。玄関前の綺麗に植えられたお花に出迎えられて、到着時からウキウキするホテルです。

Cons:

お部屋の設備が古臭く感じてしまう。特に水回り。それ以外は文句なしのホテル。

2026-06-27 • via Nuitee
H
HUANG YU • couple • tw
10
2026-06-24 • via Nuitee
Y
Yuet Seung • solo_traveller • hk
8
2026-06-24 • via Nuitee
S
Suparman • extended_group • id
10
Pros:

Love the ambiance, how they arrange those flowers around the entrance, mountain view from my room’s window, the peaceful surroundings and even the helpful staff, will surely come back when i visit Hakuba. Ps: make sure you rent bicycle to explore the hakuba village, it’s totally worth the experience.

2026-06-20 • via Nuitee
H
Hwee Lin • solo_traveller • sg
9
Pros:

View from our room was nice. Good they have in-house onsen. Relaxing to soak after a day climb at Hakuba.

Cons:

Will be good they sell snacks like chocolate, candy, potato chips, cup noodle because there is no convenience shop nearby. Prefer restaurant serve ala carte dinner rather than buffer dinner.

2026-06-19 • via Nuitee
J
Johannes • couple • de
9
War ein schöner Aufenthalt und haben uns sehr wohlgefühlt. Die Onsen waren auch super. Ist ein etwas älteres Hotel aber
Pros:

Shuttle service, Fahrradverleih, zuvorkommendes Personal, Sauberkeit, onsen

2026-06-18 • via Nuitee
H
Hui Lan • couple • tw
10
Pros:

服務人員超級讚，不管是櫃檯人員或是餐廳服務人員，都讓人感動不已，尤其是櫃檯人員優樹先生，我們更是推崇，滿臉笑容，英文很讚，載我們去纜車站，貼心指導我們如何搭車返回飯店，主動幫我們拍照，堪稱飯店觀光大使，都為我們的旅程帶來美好的回憶。
飯店外的景色、美味的晚餐和早餐，都使我們印象深刻！使我們蠢蠢欲動，開始計畫下次的白馬之旅。我們想說一聲：「謝謝你們！」

Cons:

無

2026-06-17 • via Nuitee