The Mark Grand Hotel

Hotels
8.7 (1163 reviews)
3－2 Shintoshin, Chuoku, Saitamashi, Saitama , Saitama , jp

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good location
Spacious rooms
Complimentary drinks
Cons:
Odor in towels
Confusing layout

Categories

Cleanliness
7.76
Clean and well-maintained but some reports of issues with odors in towels.
Service
9.23
Staff received high praise for their kindness and helpfulness.
Location
9.27
Convenient location near transportation and stores.
Room Quality
8.72
Rooms are spacious, comfortable, and well-appointed.
Amenities
8.75
Good selection of amenities although some were noted as lacking.
Value for Money
8.71
Reasonable prices for the quality and experience provided.
Food and Beverage
8.26
Complimentary drinks were appreciated, though limited food options mentioned.
Overall Experience
8.93
General satisfaction with stay, influenced by both positive and minor negative details.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:44

Property Description

Luxurious Accommodation with City Views
Experience the ultimate comfort at The Mark Grand Hotel, where every room offers stunning city views and is elegantly decorated in soothing earth tones. Enjoy modern amenities such as a flat-screen TV, electric kettle, and plush carpeting in every air-conditioned room.

Central Wellness Club Access
Indulge in relaxation at our hotel's exclusive Central Wellness Club, featuring a gym, hot springs, saunas, and swimming pools for a rejuvenating experience. Unwind after a day of exploring Saitama in these premium facilities available to all our guests for a special fee.

Convenient Location and Nearby Attractions
Located just a short walk from Saitama-Shintoshin Station and in close proximity to Saitama Super Arena, The Mark Grand Hotel offers easy access to popular landmarks like Hikawa Shrine and Saitama Stadium. With free WiFi, private parking, and excellent service, your stay with us will be unforgettable.

Book now for an unforgettable stay at The Mark Grand Hotel!

Important information:

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

Location

Guest Reviews

8.7
Based on 1163 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 8.93
S
Su Juan • solo_traveller • tw
9
Pros:

房間乾淨，安靜非常好睡，地點離車站近

2026-06-14 • via Nuitee
真百美 • solo_traveller • jp
10
2026-06-09 • via Nuitee
H
Hande Betul • solo_traveller • de
6
Okay
Pros:

The lobby and restaurant looks nice, new and sophisticated

Cons:

The rooms look like the opposite, if someone wanted me to match the rooms i could never imagine. Furnitures are from the 70s…

2026-06-08 • via Nuitee
A
akemi • solo_traveller • jp
7
Pros:

室内は清潔で空気清浄機やズボンプレッサーなどが常備されておりありがたかったです。窓からのロケーションも眺めが良く夜景がきれいでした。

Cons:

朝食会場は雰囲気も良くゆっくり過ごせました。ブッフェ形式でした。品数がやや少なめで少し物足りない感じも受けました。

2026-06-04 • via Nuitee
W
Willian • couple • br
5
A experiência teria sido melhor se fosse um dos quartos renovados.
Pros:

O preço e o tamanho do quarto foram bons para a região.
A localização foi boa para mim, apesar de ser aproximadamente 600m da estação Saitama Shintoshin - o caminho era tranquilo por ser uma via sem automóveis.
As amenities foram adequadas, incluindo 1 garrafa (500ml) de água por hóspede todos os dias.
Facilidade de haver uma loja de conveniência (Family Mart) no 2º andar com acesso pelo hotel.
Havia 4 elevadores rápidos e sempre disponíveis.
A vista do meu quarto, que era para a Super Arena de Saitama, foi bastante agradável.
O hotel oferecia outros serviços e havia restaurante e bar, mas não os utilizei.

Cons:

O hotel estava sendo reformado e ainda havia quartos antigos e desgastados, o que foi o meu caso: forte odor de esgoto proveniente do banheiro, carpete danificado no quarto e no hall de acesso aos quartos, a pintura estava danificada, havia manchas na parede, a decoração era antiga, o banheiro era antigo e o chuveiro não era tão bom, a retirada de copos e xícaras só era feita quando solicitado, não ficou claro quando seria feita a limpeza completa da unidade (arrumavam a cama e trocavam as toalhas todos os dias, mas os lençóis não era trocados).
Não havia auto-serviço de lavanderia no hotel (já sabíamos disso) e utilizamos a Monkey Laundry, que ficava a 900m.
No primeiro dia foi um pouco confuso encontrar o elevador correto, pois as informações de direcionamento estão em japonês, porém uma senhora gentilmente nos indicou o elevador correto (após acessar pelo 2º andar - entrada ao lado da loja de conveniência - vindo da estação a pé, entre e não pegue o primeiro elevador que avistar, siga em frente e vire à direita, desça ao 1º andar para acessar a recepção, restaurante e bar ou siga para o andar do seu quarto).
Havia uma certa dificuldade na comunicação em inglês, mas foi compreensível, pois o ideal seria eu me comunicar em japonês estando no Japão.

2026-06-01 • via Nuitee
R
Randahl • couple • us
10
Great location for Saitama attractions.
Pros:

This is one of my favorite places to stay.

Cons:

No self service laundry facilities and the hotel is not walking distance to a coin laundry facility so only the onsite service laundry is available.

2026-06-01 • via Nuitee
T
teru • solo_traveller • jp
8
駅から遠い以外は満足でした
Pros:

清潔で設備が充実

Cons:

駅から少し遠い

2026-05-28 • via Nuitee
M
MAMIKO • couple • jp
7
2026-05-27 • via Nuitee
N
Nadya • family_with_children • us
10
2026-05-26 • via Nuitee
M
Mana • extended_group • jp
7
ベビーベッド以外は非常に良かった！
Pros:

リーズナブルな価格で、広くてきれいな宿に泊まることができてよかった。スタッフさんの対応も丁寧で、赤ちゃん連れへの理解もあったのでありがたかった。

Cons:

ベビーベッドの貸し出しをお願いしたが、布団が柔らかすぎて安全上問題があると感じた。また、大人の分のバスタオルしか用意されていなかったので、赤ちゃんの分も用意があるとよかった。

2026-05-26 • via Nuitee
A
Ace • solo_traveller • my
10
Pros:

Comfortable and peaceful.

2026-05-26 • via Nuitee
K
Kurihara • family_with_children • au
1
Cons:

宿泊当日にアーリーチェックインが可能か電話で聞いたところ女性スタッフからは部屋自体は入れるが宿泊約款に記載の通り1時間あたり10%の料金が加算されると言われそれには了承してもらってると言われたのでこちらの不備と思い断念したが、宿泊約款を見直したところそのような記載はなくもう一度電話したら違う男性スタッフからは部屋に入れないので不可だが清掃終わり次第可能で、追加で作業を伴うものではないので加算料金はないという全く異なる説明を受けた。施設自体は綺麗で周辺も静かでとても快適でしたが、どう対応が非常に残念でした。

2026-05-24 • via Nuitee
C
Courtney • couple • au
8
Very nice. Would recommend.
Pros:

Very comfortable and spacious

Cons:

Bit of a hike to train stations, but level elevated walkways.

2026-05-22 • via Nuitee
K
Kazuyoshi • solo_traveller • jp
8
2026-05-21 • via Nuitee
A
atsushi • couple • jp
8
2026-05-21 • via Nuitee
N
NIHEI • solo_traveller • jp
10
2026-05-19 • via Nuitee
D
DW SUH • solo_traveller • kr
10
Pros:

Location is good
near subway station and new town shopping center

Cons:

Nothing

2026-05-15 • via Nuitee
M
Marumi • couple • jp
7
2026-05-14 • via Nuitee
O
Ohori • solo_traveller • jp
9
2026-05-13 • via Nuitee
Z
Zeyu • solo_traveller • au
10
2026-05-12 • via Nuitee