The Mark Grand Hotel

Hotels
8.7 (1154 reviews)
3－2 Shintoshin, Chuoku, Saitamashi, Saitama , Saitama , jp

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good location
Spacious rooms
Complimentary drinks
Cons:
Odor in towels
Confusing layout

Categories

Cleanliness
7.76
Clean and well-maintained but some reports of issues with odors in towels.
Service
9.23
Staff received high praise for their kindness and helpfulness.
Location
9.27
Convenient location near transportation and stores.
Room Quality
8.72
Rooms are spacious, comfortable, and well-appointed.
Amenities
8.75
Good selection of amenities although some were noted as lacking.
Value for Money
8.71
Reasonable prices for the quality and experience provided.
Food and Beverage
8.26
Complimentary drinks were appreciated, though limited food options mentioned.
Overall Experience
8.93
General satisfaction with stay, influenced by both positive and minor negative details.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:44

Property Description

Luxurious Accommodation with City Views
Experience the ultimate comfort at The Mark Grand Hotel, where every room offers stunning city views and is elegantly decorated in soothing earth tones. Enjoy modern amenities such as a flat-screen TV, electric kettle, and plush carpeting in every air-conditioned room.

Central Wellness Club Access
Indulge in relaxation at our hotel's exclusive Central Wellness Club, featuring a gym, hot springs, saunas, and swimming pools for a rejuvenating experience. Unwind after a day of exploring Saitama in these premium facilities available to all our guests for a special fee.

Convenient Location and Nearby Attractions
Located just a short walk from Saitama-Shintoshin Station and in close proximity to Saitama Super Arena, The Mark Grand Hotel offers easy access to popular landmarks like Hikawa Shrine and Saitama Stadium. With free WiFi, private parking, and excellent service, your stay with us will be unforgettable.

Book now for an unforgettable stay at The Mark Grand Hotel!

Important information:

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

Location

Guest Reviews

8.7
Based on 1154 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 8.93
T
teru • solo_traveller • jp
8
駅から遠い以外は満足でした
Pros:

清潔で設備が充実

Cons:

駅から少し遠い

2026-05-28 • via Nuitee
M
MAMIKO • couple • jp
7
2026-05-27 • via Nuitee
N
Nadya • family_with_children • us
10
2026-05-26 • via Nuitee
M
Mana • extended_group • jp
7
ベビーベッド以外は非常に良かった！
Pros:

リーズナブルな価格で、広くてきれいな宿に泊まることができてよかった。スタッフさんの対応も丁寧で、赤ちゃん連れへの理解もあったのでありがたかった。

Cons:

ベビーベッドの貸し出しをお願いしたが、布団が柔らかすぎて安全上問題があると感じた。また、大人の分のバスタオルしか用意されていなかったので、赤ちゃんの分も用意があるとよかった。

2026-05-26 • via Nuitee
A
Ace • solo_traveller • my
10
Pros:

Comfortable and peaceful.

2026-05-26 • via Nuitee
K
Kurihara • family_with_children • au
1
Cons:

宿泊当日にアーリーチェックインが可能か電話で聞いたところ女性スタッフからは部屋自体は入れるが宿泊約款に記載の通り1時間あたり10%の料金が加算されると言われそれには了承してもらってると言われたのでこちらの不備と思い断念したが、宿泊約款を見直したところそのような記載はなくもう一度電話したら違う男性スタッフからは部屋に入れないので不可だが清掃終わり次第可能で、追加で作業を伴うものではないので加算料金はないという全く異なる説明を受けた。施設自体は綺麗で周辺も静かでとても快適でしたが、どう対応が非常に残念でした。

2026-05-24 • via Nuitee
C
Courtney • couple • au
8
Very nice. Would recommend.
Pros:

Very comfortable and spacious

Cons:

Bit of a hike to train stations, but level elevated walkways.

2026-05-22 • via Nuitee
K
Kazuyoshi • solo_traveller • jp
8
2026-05-21 • via Nuitee
A
atsushi • couple • jp
8
2026-05-21 • via Nuitee
N
NIHEI • solo_traveller • jp
10
2026-05-19 • via Nuitee
D
DW SUH • solo_traveller • kr
10
Pros:

Location is good
near subway station and new town shopping center

Cons:

Nothing

2026-05-15 • via Nuitee
M
Marumi • couple • jp
7
2026-05-14 • via Nuitee
O
Ohori • solo_traveller • jp
9
2026-05-13 • via Nuitee
Z
Zeyu • solo_traveller • au
10
2026-05-12 • via Nuitee
U
UEDA YUTAKA • couple • jp
9
期待通り
Pros:

環境が静かで良い

Cons:

浴槽の幅が狭い。これだけが不満かな

2026-05-03 • via Nuitee
K
Kuniko • couple • jp
8
快適
Pros:

浦和の実家に帰省で初めて利用
スタッフは感じ良い

Cons:

特に無し

2026-05-02 • via Nuitee
S
shugo • couple • jp
10
2026-05-01 • via Nuitee
ちえこ • couple • jp
9
2026-04-27 • via Nuitee
Y
YICHUN • family_with_children • tw
10
很棒，地點佳，飯店新穎，備品也很好。
Pros:

房間以東京近郊而言，真的很大。
飯店似乎是提供許多婚宴場地，氣氛高雅。房客可免費停車。checkout是12點前，很好！
二樓就有Lawson，不出飯店很方便！

Cons:

健身房是要額外付費的，（fitness club，其中包括溫泉等設施），雖然入住時間沒時間使用，房客可支付較低的金額使用。

2026-04-25 • via Nuitee
K
koichi • solo_traveller • jp
6
Pros:

清潔感

Cons:

ロケーション

2026-04-22 • via Nuitee