Sundance Resort Karuizawa

Hotels
8.7 (63 reviews)
Nagakura 8-40 , Karuizawa , JP

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Parking difficulties
Noise from adjacent rooms

Categories

Cleanliness
8.09
Some issues with cleanliness noted, such as dust on the remote.
Service
9.06
Staff were consistently described as friendly and helpful.
Location
9.1
Conveniently located, positive sentiment expressed regarding its proximity.
Room Quality
9.05
Spacious rooms with good amenities, generally positive feedback.
Amenities
8.58
Good amenities like kitchen facilities and a variety of room setups.
Value for Money
8.54
Reasonable pricing for the quality and space provided.
Food and Beverage
8.59
Good breakfast options and welcomed drinks, overall positive sentiment.
Overall Experience
8.56
Overall satisfaction expressed, with minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:12

Property Description

Location and Surroundings
Nestled in Karuizawa, Sundance Resort Karuizawa exudes serenity and charm, located just 20 km from Usui Pass Railway Heritage Park.

Comfortable Stay
Experience utmost comfort in our air-conditioned rooms equipped with modern amenities, including free WiFi and flat-screen TVs.

Culinary Delights
Treat your taste buds to a delectable continental or American breakfast at our on-site restaurant, specializing in European cuisine.

Discover the perfect blend of tranquility and luxury at Sundance Resort Karuizawa. Book your stay now for an unforgettable experience.

Important information:

Guests arriving after check-in hours (20:00) must inform the property in advance. If the property is not informed, the booking may be treated as a no show. Contact details can be found on the booking confirmation.

Please note, to eat dinner at this property, guests must reserve by 17:00 on the day of arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 63 reviews
Cleanliness: 8.09
Service: 9.06
Location: 9.1
Room Quality: 9.05
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 8.59
Overall Experience: 8.56
Q
QINYU • couple • jp
9
2026-09-19 • via Nuitee
L
LU • family_with_children • jp
8
2026-08-26 • via Nuitee
M
Mitsumasa • extended_group • jp
8
2026-08-24 • via Nuitee
M
MIKA • family_with_children • jp
10
2026-08-23 • via Nuitee
H
hiroshi • couple • jp
7
快適な軽井沢の思い出
Pros:

外人の方のフロントスタッフの一生懸命さ
朝食

Cons:

フロントにスタッフが不在の時間があり待たされた

2026-08-20 • via Nuitee
A
AKIKO • couple • jp
9
また、行きたいです。
Pros:

部屋が２つありひろかったです。
朝食もおいしかったです。

Cons:

特にないです。

2026-08-18 • via Nuitee
H
Hua-Sheng • family_with_children • tw
10
Pros:

早餐好，用餐氛圍佳

2026-08-17 • via Nuitee
S
SODA • couple • jp
8
2026-08-08 • via Nuitee
M
Michał • solo_traveller • pl
8
Good experience overall
Pros:

Very nice and spacious room, tasty breakfast, nice personnel and great location if you want to drive around sightseeing either by bike or a car. You can also rent a bike which is very nice and useful.

Cons:

The lack of elevator was a bit problematic (I had a lot of heavy luggage) and the parking lot could be planned a bit better (it's quite tight and if someone parks badly it gets annoying to get out of)

2026-07-25 • via Nuitee
Y
Yukari • couple • jp
9
また利用したい
Pros:

スタッフの対応が素晴らしかった。

Cons:

駐車場が狭い

2026-07-21 • via Nuitee
Y
YUKIYA • couple • jp
8
とてもお得
Pros:

スタッフ(ミャンマーの方)がとてもアットホームで接客対応が良かった
日本語も一生懸命勉強している感じで頑張ってほしい
部屋がとても広くゆっくり出来た

Cons:

EV充電器があると嬉しい

2026-07-19 • via Nuitee
えり子 • solo_traveller • jp
9
とても快適でした。
Pros:

スタッフのかたがとても親切でした。
気持ちのいいおもてなしでした。

Cons:

大浴場があったら嬉しいです。

2026-07-12 • via Nuitee
S
Seiko • solo_traveller • jp
8
2026-07-10 • via Nuitee
O
ohgimoto • solo_traveller • jp
10
2026-06-29 • via Nuitee
Y
Yoshie • solo_traveller • jp
10
最高です
Pros:

スタッフの対応がとてもよく親切。部屋も広くトイレや浴室もとてもよかったし、清潔。
夕食、朝食も品数豊富で美味しく、無料駐車場もあり、とてもお得だと思う。またぜひ行きたいと思います

Cons:

なし

2026-06-11 • via Nuitee
本人 • couple • jp
10
来年も同じ宿に投宿したい。
Pros:

スタッフのミャンマー人女性の方、お客さんに両手を合わせて挨拶をしていました。ミャンマーでは、年上の方への最敬礼の仕方です。つねに、感謝を心掛けている姿、まじめに仕事に取り組む姿、日本人スタッフが一生懸命働く姿が特によかったです。

Cons:

主要街道筋にあるのですが、外の音も気にならなかったです。よくない点を探す方が難しいです。ウェルカムコーヒーもおいしかった。

2026-06-08 • via Nuitee
村田 • solo_traveller • jp
8
2026-05-23 • via Nuitee
J
Jim • couple • gb
8
A pleasant stay near to Karuizawa.
Pros:

The staff at the hotel were very helpful and understanding when we arrived late. They even made sure we still got our dinner service. Our room was spacious and comfortable with everything we needed.

Cons:

Whilst overall the hotel was quiet, our room seemed to be near a busy corridor, and as a result, we heard footsteps late at night and early in the morning.

2026-05-18 • via Nuitee
ジンチャン • solo_traveller • jp
10
2026-05-06 • via Nuitee
A
Annelise • couple • au
9
2026-04-16 • via Nuitee