Luana Shibuya

Hotels
8.2 (508 reviews)
Shibuya-ku, Hatagaya 3-8-11 , Tokyo , jp

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Non-smoking throughout
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Helpful staff
Cons:
Inconsistent cleanliness
Booking assistance was slow
Small room size

Categories

Cleanliness
7.51
Some guests reported issues with cleanliness, including unclean rooms and leftover items.
Service
8.98
General assistance was mentioned positively, although booking help was slow.
Location
8.52
Convenient location close to Shinjuku and Shibuya, but some noted distance from main attractions.
Room Quality
7.97
Rooms were generally acceptable but some found them small.
Amenities
8
Basic amenities were provided but some additional convenience items were lacking.
Value for Money
7.96
Fair quality for the price, though some felt it could be improved.
Food and Beverage
8.21
No specific feedback, assumed standard for this hotel tier.
Overall Experience
8.48
Overall satisfaction with the stay, despite minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 12:39

Property Description

Prime Location in Shibuya Ward

Located in the heart of Tokyo's vibrant Shibuya Ward, Luana Shibuya offers a convenient stay near popular attractions. Guests can easily explore Minamidaiicho Park, Seiganji Temple, and Shosen-ji Temple within walking distance.

Comfortable and Well-Equipped Rooms

Experience comfort in our air-conditioned rooms featuring modern amenities such as flat-screen TVs and kitchenettes. Rest peacefully on our cozy bed linen and make use of the free WiFi during your stay.

Nearby Attractions and Accessibility

Discover nearby points of interest like Shogonji Temple, Shibuya Kuritsu Honcho Park, and Yayoi Park. With Tokyo Haneda Airport just 21 km away, traveling to and from Luana Shibuya is a breeze.

Ready to experience Tokyo from the heart of Shibuya Ward? Book your stay at Luana Shibuya now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.2
Based on 508 reviews
Cleanliness: 7.51
Service: 8.98
Location: 8.52
Room Quality: 7.97
Amenities: 8
Value for Money: 7.96
Food and Beverage: 8.21
Overall Experience: 8.48
日高 • solo_traveller • jp
9
オシャレで静か。
Pros:

部屋がオシャレで、洗濯機が部屋に有り
浴室乾燥が良かった、

Cons:

チェックイン、入室が難しい。

2026-06-29 • via Nuitee
B
Bo Yu • couple • tw
10
2026-06-24 • via Nuitee
Y
Yoshida • solo_traveller • jp
8
お得！
Pros:

静かな住宅街で東京に住んだ気分が味わえました！
お部屋も清潔感があって最高でした

Cons:

玄関のロック解除が難しかった

2026-06-17 • via Nuitee
Y
Yoshiro • couple • jp
7
個人的には、お値段相応でよかったとおもいます。
Pros:

清潔。価格も手ごろ。
幡谷って初めて泊りましたが、いい感じの街です。

Cons:

・セルフチェックイン。解錠キーのところに間違った手順が書いてある（「部屋番号を入れて」とか書いてあるが嘘）。建物への入り方が分からなかったので、電話で聞いた。
・階段がない、バリアだらけので、荷物の多い人や老人には不向き。
・ベッドは、非常に小さい。
・けっこう　音漏れする。
・道が狭いので、ホテルの前まで車で来れません。

2026-06-15 • via Nuitee
G
Geraldine • solo_traveller • de
9
Pros:

Lage und Sauberkeit.

Cons:

Der fehlende Fahrstuhl aber auch nur ein wenig

2026-06-14 • via Nuitee
Y
YU-WEN • solo_traveller • tw
8
這裡依然很適合住三天以上
Pros:

街區店家有些改變了、自然酒吧增加

Cons:

電子密碼鎖推門的時間要非常恰好

2026-06-13 • via Nuitee
J
Justin 1208 • solo_traveller • au
7
Pros:

Quiet area. Clean and tidy room staff easy to access and respond to email contact immediately. Reasonably close to train and bus station. Washing machine a bonus.

Cons:

Beds and pilows nt that comfortable.

2026-06-12 • via Nuitee
M
Miguel • couple • us
8
2026-06-11 • via Nuitee
G
George • couple • gu
8
I still like the place. comfortable and cozy. The staff over the phone was very helpful checking in
Pros:

Very modern architecture and cleanliness.

Cons:

Felt it was too far a walk from the train station. Not enough storage space, such as for a few daily items.
There was no laundry soap; I had to purchase batteries for the AC hand-held control unit. Small things like more hangers or Takoashi hangers would have helped greatly after doing laundry.

2026-06-11 • via Nuitee
E
Ewan • solo_traveller • gb
9
2026-06-10 • via Nuitee
眞謝 • solo_traveller • jp
10
2026-06-10 • via Nuitee
A
Aja • couple • us
6
Cons:

Aircon only turned on and off, very cold since all walls are made of concrete. No elevator. Stairwell very small.

2026-06-10 • via Nuitee
C
Cherila • couple • de
10
Sehr schön und nahe angelegen an der U-Bahn Super Support und super hilfreich
Pros:

Sehr schöne Ferien Wohung mit Waschmaschine und Badewanne eigne küche auch. Die Anbindungen zur U-Bahn sind 5-10 min Zu Fuß erreichbar!
Was auch sehr gut wahr ist das ein typhoon über Japan geflogen ist unser Flug storniert wurde und wir gezwungen Weise 2 Tage länger Bleiben mussten und wir Gott sei Dank 2 Tage länger bleiben konnten der Support wahr sehr hilf reich wenn wir wieder kommen dann noch mall Luana shibuya

2026-06-08 • via Nuitee
S
Shuuta • solo_traveller • jp
6
2026-06-06 • via Nuitee
L
Laura • couple • de
10
2026-06-04 • via Nuitee
D
Dorothy • couple • au
8
This property is very clean & tidy with easy access to the Shibuya / Shinjuku area.
Pros:

It was very clean & tidy. Internal facilities were easy to use. Plenty of towels . Good property to access the general area.

Cons:

Access instructions were poor . The key pad numbers are provided however on both the entrance & door key pad there were additional keys needed to be pressed - this was not on any of the instructions . This made for a frustrating experience at 11PM.

2026-06-01 • via Nuitee
P
po lung • extended_group • tw
7
2026-05-28 • via Nuitee
J
Jonathan • extended_group • us
8
2026-05-28 • via Nuitee
N
Newton-creemers • couple • nz
8
2026-05-23 • via Nuitee
K
Kübra • couple • nl
7
2026-05-23 • via Nuitee