The Veil Hotel

Hotels
9.1 (2049 reviews)
Микрорайон Ак-Булак 3, улица Жалайыри 4 , Astana , KZ
+7 7172 79 77 67

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Comfortable rooms
Attentive service
Excellent breakfast
Cons:
Spa issues
Maintenance needed for room features

Categories

Cleanliness
8.56
Some mentions of cleanliness in rooms, but concerns regarding spa odors.
Service
10
Strong positive sentiment regarding attentive and empathetic service during a health crisis.
Location
8.53
Mixed reviews about location; not optimal according to some.
Room Quality
8.57
Rooms described as clean and comfortable, but mentioned issues with light control.
Amenities
8.52
Good amenities highlighted, but small spa and missing closet hangers noted.
Value for Money
9.55
Perception of good value in context of overall service quality.
Food and Beverage
9.51
Breakfast praised as excellent.
Overall Experience
9.56
High satisfaction expressed from various positive elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:41

Property Description

Luxurious Accommodation
Experience 5-star comfort at The Veil Hotel. Each air-conditioned room is elegantly furnished with modern amenities including a flat-screen TV, minibar, and private bathroom. Some rooms even offer breathtaking city views for a truly memorable stay.

Relaxation and Wellness
Indulge in relaxation at our hotel's spa and wellness center, complete with a hot tub and hammam. Unwind after a day of sightseeing or business meetings and rejuvenate your body and mind in our tranquil facilities.

Convenient Services
From a 24-hour front desk to airport transfers, our attentive staff is dedicated to making your stay seamless. Enjoy delectable meals at the restaurant, unwind at the bar, or let the concierge assist you with any arrangements. Free WiFi and private parking add extra convenience to your visit.

Book your stay at The Veil Hotel now and elevate your Astana experience to new heights!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 2049 reviews
Cleanliness: 8.56
Service: 10
Location: 8.53
Room Quality: 8.57
Amenities: 8.52
Value for Money: 9.55
Food and Beverage: 9.51
Overall Experience: 9.56
A
Andrey • couple • ru
10
Pros:

Удивительная и необычная архитектура, ярко выделяющаяся но гармонично вписывающаяся в ландшафт города Астаны. Дизайн итальянского художника. Так он видит смести юрты, степей, солнца, ветра.
Отель находится почти в центре города. Рядом Ишим река.
Номера просторные, с любовью к деталям, теплое дерево, зеркала и бархат.
Самое важное это мягкая и удобная большая кровать, мягкие подушки, тишина, несмотря на то, что окна выходили на магистраль.
А какие завтраки. Это отдельное произведение искусства. Маленькое меню и безумно вкусно. 10 из 10.
Хамам, сауна и джакузи - никого не было, как будто в целом мире мы одни.
Персонал достойнейший, тактичный и дружелюбный.. всегда готов прийти на помощь.
Вернусь только сюда. Отель Veil

Cons:

Нет такого

2026-10-31 • via Nuitee
B
Bakhtiyar • couple • kz
9
Pros:

Есть два ресторана с курилкой

Cons:

Скромные номера и маленькие за такие деньги

2026-10-28 • via Nuitee
M
Martin • solo_traveller • de
10
2026-10-23 • via Nuitee
Z
Zarina • solo_traveller • kz
10
2026-10-22 • via Nuitee
R
Robert • couple • at
5
Eher nicht wieder.
Pros:

Zimmer,

Cons:

Frühstückdraum wie eine kantine.
Im raucherraum nur zigarren und e-zigaretten erlaubt. Sehr eigenartig.
Rauchmöglichkeit in der garage ...sehr gemütlich !!!!

2026-10-21 • via Nuitee
F
Farkhat • couple • kz
10
2026-10-18 • via Nuitee
A
Alibi • couple • kz
10
2026-10-18 • via Nuitee
A
Ana • solo_traveller • br
10
Would absolutely stay there again whenever I am back in Astana.
Pros:

The room is very clean, spacious, quiet and comfortable. The breakfast is absolutely outstanding, though. I miss it already!

Cons:

They could add a full-body mirror to the room, but that is all.

2026-10-17 • via Nuitee
V
Vassiliy • couple • kz
10
2026-10-16 • via Nuitee
J
jesper • solo_traveller • pt
9
Luxury hotel, great service
Pros:

Great design, plush room

Cons:

The location is not as central as I had hoped

2026-10-14 • via Nuitee
N
Nataliya • couple • ru
10
У нас было позднее заселение и нам пошли навстречу с поздним выселением, на втором этаже гостиницы наивкуснейший итальян
Pros:

Приветливый персонал, поможет решить все вопросы, было очень уютно и чисто, очень вкусные завтраки, когда будем в Астане, будем останавливаться только здесь

2026-10-10 • via Nuitee
F
Farkhat • couple • kz
10
2026-10-09 • via Nuitee
F
Farkhat • solo_traveller • kz
10
2026-10-09 • via Nuitee
O
Orly • couple • il
10
2026-10-07 • via Nuitee
R
Ruslanbek • solo_traveller • us
9
2026-10-07 • via Nuitee
Юрий • couple • kz
10
2026-10-07 • via Nuitee
N
Nikolai • couple • ae
3
2026-10-07 • via Nuitee
P
pierre • solo_traveller • fr
8
Nice hotel ,,, nice architecture,,, nice restaurant
Pros:

Architecture
Restaurant

Cons:

Too dark ,,,
Not enough light imo

2026-09-19 • via Nuitee
Z
Zhuldyz • couple • kz
10
2026-09-15 • via Nuitee
Анастасия • couple • kz
10
2026-09-14 • via Nuitee