Reikartz Astana

Hotels
7.8 (1190 reviews)
Zhanibeka and Kereya Khanov Str, 18 , Astana , kz

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location
Breakfast quality
Cons:
Cleanliness issues
Room temperature

Categories

Cleanliness
6.3
Mentioned issues with cleanliness and specific negative comments about odors in rooms.
Service
8.8
General positive sentiments about service and helpfulness of staff.
Location
8.8
Multiple reviews highlight the convenience of the hotel's location.
Room Quality
6.8
Mentioned aging facilities and discomfort in temperature.
Amenities
7.3
Lack of gym and comments about older facilities impact this category.
Value for Money
8.3
Generally considered good value for the price, though some comments indicate room for improvement.
Food and Beverage
8.8
Positive comments about breakfast quality; however, some found it lacking variety.
Overall Experience
7.3
Overall satisfaction despite some significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 18:44

Property Description

Luxurious Accommodation
The REIKARTZ PARK ASTANA ex-Royal Park Hotel & SPA offers bright, air-conditioned rooms with elegant decor and modern amenities, ensuring a comfortable stay for guests.

Culinary Delights
Indulge in a culinary journey at the Soprano Restaurant, offering a blend of Kazakh and European cuisine, or explore Chinese and Italian flavors at Turandot and Bolognese Restaurant. Enjoy a relaxing coffee at Shafran Café, catering to all tastes.

Convenience and Accessibility
With a prime location on the left bank of Ishim River and proximity to major attractions like the Bayterek Monument, guests can easily explore the city. Additionally, the hotel provides excellent facilities for weddings, banquets, conferences, and easy access to public transportation.

Book your stay at REIKARTZ PARK ASTANA ex-Royal Park Hotel & SPA for a memorable experience in Astana.

Important information:

Please note that the spa center works from 07:00 until 20:00.

Please note that check-in from 00:00 until 6:00 is possible at surcharge (100% of the daily rate). Check-in from 6:00 until 14:00 costs 50% of the room rate.
Late check-out from 12:00 until 18:00 costs 50% of the room rate. Check-out after 18:00 is possible at 100% of the room rate surcharge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 15 years old stay for KZT 3,000 per person per night when using an existing bed.
    People no matter the age stay for KZT 5,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 1190 reviews
Cleanliness: 6.3
Service: 8.8
Location: 8.8
Room Quality: 6.8
Amenities: 7.3
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 7.3
I
ILYA • solo_traveller • lt
10
2026-06-19 • via Nuitee
B
basanbad • solo_traveller • kz
7
Pros:

Расположение, внизу грузинский ресторан.

Cons:

Во внутреннем дворе с открытым окном очень шумно, что-то гудит сильно. Горячей воды не было.

2026-06-18 • via Nuitee
G
Gert • solo_traveller • kz
9
2026-06-17 • via Nuitee
T
Tair • solo_traveller • kz
6
2026-06-16 • via Nuitee
B
BATYRMYRAT • solo_traveller • tm
4
Pros:

The rooms are dirty, lighting is bad.

Cons:

Everything

2026-06-14 • via Nuitee
M
Mrazek • solo_traveller • be
8
2026-06-10 • via Nuitee
D
Dongming • couple • kz
5
2026-06-08 • via Nuitee
G
Gleb • solo_traveller • ru
9
2026-05-26 • via Nuitee
M
Madiyar • solo_traveller • kz
8
2026-05-26 • via Nuitee
Рустем • solo_traveller • kz
10
2026-05-25 • via Nuitee
M
Meirambek • couple • kz
10
Можно рекомендовать для проживания .
Pros:

Все было супер ! Всё чисто, куча полотенец, халаты, тапочки, предметы гигиены в ванной. Завтраки вкусные, по типу шведского стола.

Cons:

Матрас на одной из кроватей немного жестковатый.

2026-05-23 • via Nuitee
J
Jessica Eugenia • couple • in
8
Overall a good stay
Pros:

The property is conveniently located, the rooms are nice and clean and comfortable beds. The staff was helpful, shoutout to Evelina who was able to get us a room change when asked for.

Cons:

The room we stayed in did not have an ac remote and we had to keep the windows open for air circulation and breeze. This was inconvenient for us. I would recommend not asking for anything from house keeping post 6pm as you will not get anything you ask for.

2026-05-21 • via Nuitee
Z
ZhanSerik_Sherin • couple • kz
9
2026-05-21 • via Nuitee
Акст • solo_traveller • kz
7
2026-05-16 • via Nuitee
S
Sergey • couple • ru
7
2026-05-13 • via Nuitee
A
A • solo_traveller • kz
10
Pros:

Все

2026-05-08 • via Nuitee
Y
Yevgeniy • couple • kz
8
2026-05-06 • via Nuitee
S
Saidkamolkhon • solo_traveller • uz
5
Pros:

The area of the room was quite spacious.

Cons:

The first night my room had real bad smoke over the room, though it was supposed to be a non smoking room.

2026-05-06 • via Nuitee
I
Izeta • extended_group • jp
3
2026-05-06 • via Nuitee
D
Diachenko • extended_group • ua
10
2026-05-01 • via Nuitee