Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Delicious food
Cons:
Cleanliness issues
Poor service experience

Categories

Cleanliness
4.4
Specific issues with cleanliness mentioned, including dirty bathrooms and bed bugs.
Service
8.37
Mixed feelings about service; some guests mentioned friendly staff while others faced rudeness.
Location
10
Numerous reviews praised the excellent location near the beach.
Room Quality
7.41
Various comments mentioned tiny rooms and some had issues, overall a mediocre experience.
Amenities
6.36
Amenities were criticized; specifically mentioned poor WiFi and dirty pool.
Value for Money
7.39
Value is questioned due to negative experiences reported.
Food and Beverage
10
High praise for food quality and variety mentioned by several guests.
Overall Experience
6.85
The experience largely impacted by both wonderful moments and serious complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:18

Property Description

Luxurious Accommodation
Experience comfort and convenience at The Bay, located just 200 metres from the stunning Arugam Bay Beach. Our air-conditioned rooms with free WiFi and private bathrooms ensure a relaxing stay.

Diverse Dining Options
Indulge in a culinary journey at our on-site restaurant offering American, Chinese, and Indian cuisine. Vegetarian, halal, and vegan dishes are also available upon request, catering to all tastes.

Relaxation and Recreation
Unwind on our sun terrace or explore nearby attractions like Pasarichenai Beach and Muhudu Maha Viharaya. With free bikes, private parking, and a shared lounge, The Bay provides the perfect retreat for your vacation.

Book your stay at The Bay now and make unforgettable memories in Arugam Bay.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.6
Based on 153 reviews
Cleanliness: 4.4
Service: 8.37
Location: 10
Room Quality: 7.41
Amenities: 6.36
Value for Money: 7.39
Food and Beverage: 10
Overall Experience: 6.85
C
CARLOS • couple • es
8
2026-08-19 • via Nuitee
T
Timo • solo_traveller • nl
4
Pros:

De locatie is goed

Cons:

Als je kamer 11 of 12 krijgt, weiger. Je ligt naast de boiler en hoort om minimaal de minuut een onregelmatig geluid en het ruikt maar het riool.

2026-08-17 • via Nuitee
B
Bilal • extended_group • lk
1
A better management
Pros:

What made the experience even more disappointing was the way the management handled the situation, including unnecessary arguments rather than taking responsibility and assisting us professionally. This level of service was far below what we expected and made our stay very frustrating.

Cons:

The ac in the room needs some service or gas refill and the electricity kept on glitching they need to do a proper maintenance

2026-08-16 • via Nuitee
N
Nandi • solo_traveller • nl
2
Pros:

Perfecte locatie, maar daar is ook alles mee gezegt.

2026-08-16 • via Nuitee
C
Caroline • family_with_children • fr
10
2026-08-15 • via Nuitee
D
Dougy • couple • au
10
Awesome spot….exceptional staff
Pros:

The staff are all friendly and very helpful

Cons:

Nothing

2026-08-11 • via Nuitee
B
Benjamin • family_with_children • fr
8
Séjour agréable avec une ambiance touristique +++ (à avoir en tête)
Pros:

La proximité de la plage et la piscine
Situé sur la rue principale
Beaucoup de restau autour et de boutiques

Cons:

Arugam bay est une zone très touristique The Bay est à son image.
La salle de bain dont les sanitaires donnent directement sur le couloir

2026-08-07 • via Nuitee
E
Eddie • solo_traveller • il
10
2026-08-06 • via Nuitee
Y
Yael • couple • il
2
2026-08-04 • via Nuitee
R
ronita2075 • couple • il
10
2026-08-02 • via Nuitee
M
Marcel • family_with_children • nl
5
Location ok, the rest not!
Pros:

Location location location

Cons:

Rooms not clean, no towels or shampoo
Poor breakfast
Food is nice but it takes a long time and lots of mistakes (wrong food, half delivery etc)

2026-07-24 • via Nuitee
M
Michael • family_with_children • nl
7
2026-07-17 • via Nuitee
A
Amelia • solo_traveller • gb
9
Happy happy
Pros:

Very comfy room, pool is nice, mix of sun and shade, it's way nicer in person! Leads out to the beach, super smooth check in and check out, cute little balcony.

Cons:

Would be nice to have a hot shower but I understand it's hard in Sri Lanka.
Would be nice to have a lamp for dimmer reading light.

2026-07-14 • via Nuitee
E
elisa • couple • es
6
Falta de mantenimiento
Pros:

La ubicación es muy buena, está en la misma calle principal, cerca de muchas tiendas y restaurantes. Tiene hamacas en la playa. El desayuno está bien.

Cons:

En general está bastante desatendido, la piscina sucia, las habitaciones también, suelos encharcados, aire acondicionado roto, camas y playa sucia… no por falta de trabajadores.

2026-07-08 • via Nuitee
S
Suliac • couple • fr
8
2026-06-27 • via Nuitee
L
Lucas • couple • nz
9
2026-06-11 • via Nuitee
לוגביננקו • couple • il
10
2026-05-30 • via Nuitee
R
Ruwan • family_with_children • lk
7
2026-05-23 • via Nuitee
N
Nina • couple • de
9
Gut gelegene Unterkunft mit Strandzugang und netten Personal
Pros:

Die Lage direkt am Strand ist großartig, man kann die Liegen dort mitbenutzen. Gute Restaurants sind in unmittelbarer Umgebung. Das Personal ist sehr nett, besonders Selvi hat sich sehr lieb um uns gekümmert. Der Pool ist prima, wenn man wegen der Brandung nicht so gern im Meer baden möchte.

Cons:

In unserem Zimmer war die Wasserpumpe extrem laut (auch wenn andere Gäste geduscht haben) wir konnten das aber meistens gut ausblenden, sodass es für uns ok war.

2026-05-17 • via Nuitee
O
Olivia • couple • gb
8
Pros:

Very good location. Selvi was so incredible , always looking after us giving us clean towels , helping us with our tuk tuk , always smiling !!

2026-05-16 • via Nuitee