Hotel Real Santa María

Hotels
7.4 (33 reviews)
Calle Nacional 1 Colonia Santa María Ahuacatitlán , Cuernavaca , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Nice swimming pool
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
6.29
Reviews indicate the hotel is not dirty but feels neglected.
Service
8.26
Staff were noted to be very understanding and friendly, particularly with pets.
Location
7.8
General sentiment is positive, but specifics are not mentioned.
Room Quality
7.25
The room was appreciated, but minor issues like a malfunctioning bathroom door were noted.
Amenities
7.78
The pool and terrace were well received, but some essential amenities were lacking.
Value for Money
7.74
Standard quality for this hotel tier, given the issues faced.
Food and Beverage
6.79
Need for more attention in the restaurant noted.
Overall Experience
7.26
Mixed feedback, with some positive elements but notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:51

Property Description

Outdoor Swimming Pool and Terrace
Enjoy a refreshing dip in the outdoor swimming pool or relax on the terrace at Hotel Real Santa María. Perfect for soaking up the sun and unwinding after a day of exploring Cuernavaca.

Convenient Location
Located just a short drive from Cuernavaca's historic quarter, Hotel Real Santa María offers easy access to nearby attractions such as Tepoztlán and Tepozteco National Park. Ideal for travelers looking to explore the cultural and natural wonders of the region.

Comfortable Rooms with Modern Amenities
Experience comfort in the bright rooms featuring simple décor, flat-screen TVs, and private bathrooms with free toiletries. With free Wi-Fi and onsite parking, Hotel Real Santa María ensures a convenient stay for guests.

Book your stay at Hotel Real Santa María now and make the most of your visit to Cuernavaca and its surroundings.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

7.4
Based on 33 reviews
Cleanliness: 6.29
Service: 8.26
Location: 7.8
Room Quality: 7.25
Amenities: 7.78
Value for Money: 7.74
Food and Beverage: 6.79
Overall Experience: 7.26
P
Patiño • family_with_children • mx
9
2026-10-21 • via Nuitee
J
José Emmanuel • solo_traveller • mx
8
2026-10-08 • via Nuitee
E
Ernesto Faustino • solo_traveller • mx
9
Excelente Opción
Pros:

Está a un precio muy cómodo y las habitaciones individuales son de buen tamaño

Cons:

Pocas opciones de comida, pero te saca del apuro si tienes hambre y ademas a buen precio

2026-09-15 • via Nuitee
A
Astridh Palma • solo_traveller • mx
9
2026-09-07 • via Nuitee
J
Jeeaaneth • solo_traveller • mx
1
Pros:

Nada

Cons:

Tenía chinches la cama, la alberca estaba sucia, la cama super dura, la atención deficiente por parte de las chicas que atienden el teléfono y no pude cambiar la habitación.

2026-08-31 • via Nuitee
S
Sofi • solo_traveller • mx
7
Pros:

La vista

Cons:

El espacio

2026-08-12 • via Nuitee
N
Norma Angelica • solo_traveller • mx
9
Pros:

Son muy amables

Cons:

La piscina

2026-08-04 • via Nuitee
C
Carlos Rodrigo • solo_traveller • mx
1
Pros:

Habitación grande colchones buenos

Cons:

Actitud del nocturno loby

2026-07-25 • via Nuitee
M
Monroy • family_with_children • mx
1
Cons:

No tiene aire acondicionado
Mucho ruido

2026-06-05 • via Nuitee
V
Victoriano Jose • solo_traveller • mx
7
Pros:

Ubicación .
Que tenga.desayuno y cena
Cuartos ok
Camas muy bien.

2026-06-02 • via Nuitee
B
BARTON • solo_traveller • us
1
IT. REALLY. SUCKED!!
Pros:

The hotel was clean and comfortable.

Cons:

1. EVERYTHING I CARRIED INTO THE THIS HOTEL WAS STOLEN FROM ME 2 HOURS LATER - DOCUMENTS (US PASSPORT, BIRTH CERTIFICATE, SS CARD) CLOTHES, PERSONAL EFFECTS, WATCHES, ELECTRONICS (MY IPHONE AND WALLET WERE SPARED) MEDICINES, TOILETRIES - BY EMPLOYEES INCLUDING THE FRONT DESK WOMAN, A HOUSEKEEPER AND HER YOUNG SON - 2 HOURS AFTER CHECK-IN WHEN I LEFT THE BLDG FOR 10 MINUTES TO BUY A COKE. MY DEMAND OF THE FRONT DESK TO SUMMON POLICE WENT UNHEEDED FOR MORE THAN AN HOUR. I SUSPECTED THE HOUSEKEEPER AND HER SON IMMEDIATELY. THEY LINGERED AROUND THE FRONT DESK, ACTING SMUG, LAUGHING AT MY DEMANDS, AND ACTING LIKE THEY WERE CALLING THE POLICE. THE FRONT DESK WOMAN DREW MY IRE DUE TO THE WAY SHE WAS ACTING (SCARED AND UNFOCUSED). HOTEL MANAGEMENT WAS SUMMONED TO THE SITE. THEY MADE EVERY EFFORT TO SUPPORT THEIR COMPLICIT EMPLOYEES. POLICE ARRIVED AN HOUR LATER. I WAS ASSISTED WITH LANGUAGE TRANSLATIONS BY A GUEST FROM THE US, FOR THE DURATION OF THE EVENING. I RESIGNED FOR THE NIGHT - LATE, HAVING MADE A TRIP TO THE CUERNAVACA POLICE STATION TO SPEAK TO A VICTIM ADVOCATE.

2026-05-21 • via Nuitee
R
RODOLFO • couple • mx
8
Cons:

El personal masculino de la tarde-noche en la recepción fue muy poco amable sin llegar a ser grosero

2026-05-11 • via Nuitee
S
salinas • family_with_children • mx
10
Cons:

Que reciben mascotas

2026-05-10 • via Nuitee
Y
Yaneli • family_with_children • mx
1
Pésimo... No me respetaron la reservacion...
2026-05-06 • via Nuitee
D
Daniel • couple • us
1
we did not have any rest, the next morning we were gone by 5:30. am
Pros:

It was spotless, it's on old construction and nice
but the restaurant is a couple tables and chairs
a longer table for counter but what served as kitchen is hard to explain. We were not inspired to eat. We ate at a lot of places very tipical in Mexico visiting and even on the streets sometimes but it was atractive not there.
the shower was nice hot water, the toilet was next to the shower on the opposite side but you were
not able to dit on it from the front there was no place for the leggs and no mattras it must be concrete that was yhe worst.

Cons:

a good mattrass on the bed and a normal place for the toilet

2026-04-20 • via Nuitee
F
Flores • family_with_children • mx
8
Bien
Pros:

El trato muy bueno

Cons:

Camas duras

2026-04-16 • via Nuitee
J
JAZIR • family_with_children • mx
9
Excelente ubicación
Pros:

La ubicación

Cons:

Todo estuvo perfecto, si tuviera que elegir algo que me gustaría agregar sería un elevador.

2026-04-10 • via Nuitee
G
Gerardo Gamaliel • family_with_children • mx
4
Pros:

Estaba cerca del centro de cuernavaca

Cons:

La alberca estaba sucia, en la habitación había un sillón roto y viejo lo cual daba muy mal aspecto , el wey de la recepción se emputaba si le preguntabas algo como saber cómo obtener la clave del wifi el desayuno de 55 pesos estaba muy básico tenían Cafe y no te lo ofrecían tuve que pedirles si me podían dar por favor en general es muy mal hotel.

2026-04-10 • via Nuitee
P
Pavel V • extended_group • cz
7
Dobrý cena.
Pros:

Příjemný personál, co chtěl řešit problémy. Dobrá cena, parkování v areálu.

Cons:

Bohužel při příjezdu byl hotel bez elektřiny. Personál se omluvil a čekal. jestli tedy chceme zůstat. Zůstali jsme do rána elektřinu opravili.

2026-03-23 • via Nuitee
K
Kenya Ivonne • family_with_children • mx
8
2026-03-19 • via Nuitee