Terrass Hotel Zamora

Hotels
8.3 (81 reviews)
Morelos Sur , Zamora de Hidalgo , MX

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Delicious buffet
Friendly staff
Cons:
Cleanliness issues
Service inconsistencies
Room comfort problems

Categories

Cleanliness
7.66
Multiple reviews mentioned cleanliness issues, including roaches and unpleasant bed smells.
Service
8.13
Some reviews noted friendly staff, but also reported issues with check-in service.
Location
9.17
Positive mentions of the hotel's location, deemed great for walking to attractions.
Room Quality
7.62
Some complaints about room amenities and overall comfort.
Amenities
8.15
Positive comments about the rooftop restaurant and buffet, though concerns were raised about chair comfort.
Value for Money
8.61
Generally positive sentiment on value relative to services provided.
Food and Beverage
8.66
The buffet and food quality received positive remarks.
Overall Experience
8.43
The experience was mostly positive, despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:17

Property Description

Luxurious Amenities
Terrass Hotel Zamora offers a range of luxurious amenities including a fitness centre, shared lounge, and a beautiful terrace where guests can unwind.

Gastronomic Delights
Indulge in exquisite dining experiences at the hotel's restaurant and bar, offering a variety of delectable dishes and refreshing beverages.

Convenience at Your Fingertips
With services like room service, concierge assistance, and tour arrangements, Terrass Hotel Zamora ensures a convenient and hassle-free stay for all guests.

Experience luxury, comfort, and convenience at Terrass Hotel Zamora. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 81 reviews
Cleanliness: 7.66
Service: 8.13
Location: 9.17
Room Quality: 7.62
Amenities: 8.15
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.43
V
Vig • family_with_children • mx
1
2026-10-17 • via Nuitee
O
Oswaldo • solo_traveller • mx
8
Algo normal, nada fuera de lo normal
Pros:

Muy buena ubicación
Buena atención

Cons:

Un poco de mejor decoración o ambientación en el cuarto le vendría bien

2026-10-07 • via Nuitee
R
Rosa • couple • us
10
2026-08-29 • via Nuitee
M
Marco • family_with_children • us
10
2026-07-23 • via Nuitee
R
Ricardo • family_with_children • mx
9
Cómodo, limpio y céntrico.
2026-07-06 • via Nuitee
G
Gerardo • couple • us
10
Recommend 100%
Pros:

The location the star the service

Cons:

No comment

2026-07-04 • via Nuitee
R
Reyes • couple • us
10
Quería continuar ahí pero tenía que regresar a casa
Pros:

La atención del personal es excelente

Cons:

Todo está muy bien

2026-05-24 • via Nuitee
R
Rosa • couple • us
9
Pros:

Walking distance to main square and Church

Cons:

Clean, friendly staff, beautiful view from Restaurant

2026-05-19 • via Nuitee
M
MARTIN • couple • mx
9
Excelente
Pros:

El desayuno muy bien, y excelente ubicación, el personal de limpieza muy amables al igual que el valey parking

Cons:

Los de la recepcion, les hace falta ser un poquito mas amables y atentos.

2026-05-12 • via Nuitee
D
Dominguez • couple • mx
10
Pros:

The area.

2026-05-07 • via Nuitee
A
Alba • solo_traveller • mx
8
2026-05-05 • via Nuitee
E
Erika • solo_traveller • mx
10
2026-04-26 • via Nuitee
E
Elvia • solo_traveller • us
1
I don’t recommend this hotel at all worst experience ever
Pros:

The property is in a great location

Cons:

Unfortunately this hotel wasn’t clean at all when I got my room I found a lot of hair in both beds, later at night when I came back from dinner I found the room full of roaches, when I called front desk, to report the incident the staff was very rude, the offer to change rooms and when we got the new room the AC wasn’t working, I ended canceling the rest of my stay.

2026-04-05 • via Nuitee
J
Juan manuel vargas • family_with_children • mx
8
2026-03-11 • via Nuitee
J
Juan Carlos • family_with_children • mx
4
Muy mala relacion-precio. No vale lo que cuesta.
Pros:

Ubicacion

Cons:

Mucho ruido de la calle, habitaciones pequeñas y no cumplen con los servicios minimos necesarios. Muy mala Relacion-Precio. No vale lo que cuesta. Muy saturado el estacionamiento por que tiene un restaurant en el ultimo piso que visitan mucha gente que no esta hospedada.

2026-03-10 • via Nuitee
L
Leticia • couple • mx
10
2026-01-28 • via Nuitee
M
MARIA DEL CARMEN • solo_traveller • mx
9
Cons:

Inicia muy tarde el desayuno buffete, sin embargo, la calidad-precio de los alimentos a la carta estuvieron perfectos.

2026-01-19 • via Nuitee
I
Irma • couple • us
5
Pros:

Most of the staff were friendly.

Cons:

I did not like that the room had roaches. I also did not like that the room did not have comfortable chairs to sit in. My husband and I only had one woobly chair in the room. There should at least be two comfortable chairs.

2026-01-19 • via Nuitee
A
Antonio • couple • mx
9
Pros:

El hotel está bien, aunque el precio está un poco Elevado en comparación de otros hoteles en la misma calle, lo compensa con la Terraza, el servicio de valet parking y el hecho de que tiene varias áreas comunes. El desayuno Buffet es excelente, si uno quiere conocer la gastronomía de Zamora sin tener que ir a varios lugares, es una excelente opción.

Cons:

Los cuartos no están aislados acústicamente, entonces se oye todo lo que ocurre en el cuarto de al lado y en el pasillo. Me gustaría que hubiera cuartos más grandes y que hubieran paquetes con desayuno incluido.

2026-01-19 • via Nuitee
C
CARLOS • family_with_children • mx
8
confortable
Pros:

no hubo desayuno, no incuido

Cons:

En general todo bien

2026-01-06 • via Nuitee