Hotel La Joya Isla Mujeres

Hotels
8.6 (547 reviews)
Secc. F Mz 43 L20 Carretera Garrafon Fracc Mar Turquesa , Isla Mujeres , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Charming location
Friendly staff
Great snorkeling
Cons:
Cleanliness issues
Stiff mattresses
Noise from boats

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues and need for renovation.
Service
9.08
Staff were described as friendly and helpful in multiple reviews.
Location
9.12
Location near the ocean and sunsets were positively noted.
Room Quality
8.07
Rooms were generally comfortable but some reports of needing renovations.
Amenities
8.6
Positive remarks on the pool and snorkeling options.
Value for Money
8.56
Standard quality for this hotel tier, though some amenities could improve.
Food and Beverage
8.61
Food quality was described as tasty and well-presented.
Overall Experience
8.68
Many guests expressed a desire to return, highlighting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:46

Property Description

Waterfront Property in Isla Mujeres
This stunning property in Isla Mujeres offers a serene escape in the Mexican Caribbean. Hotel La Joya Isla Mujeres boasts an outdoor pool, barbecue facilities, and rooms with complimentary Wi-Fi.

Comfortable Rooms with Views
Each room at Hotel La Joya Isla Mujeres is equipped with a private bathroom, seating area, and some even offer breathtaking sea views and a private terrace. Guests can also enjoy the convenience of a refrigerator and a complimentary continental breakfast during their stay.

Relaxation and Adventure
Guests can unwind in hammocks, explore the underwater world through snorkeling, or take advantage of the complimentary kayaks. Located near the Garrafon natural reef park, the hotel provides information on diving tours and island excursions.

Ready to experience paradise? Book your stay at Hotel La Joya Isla Mujeres now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 547 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 8.68
K
Kelle • couple • us
10
Don’t miss this gem on the south side!
Pros:

Beautiful, old Mexico hotel with stunning views from every room. Great snorkeling- enter water at hotel and keep swimming south. Hector in the office is amazing - every hotel needs a Hector. Good breakfasts. I would definitely return.

Cons:

Food and drinks were a little pricey.

2026-05-27 • via Nuitee
M
mosqueda • family_with_children • mx
9
Pros:

Excelente vista.

2026-05-26 • via Nuitee
S
shawn • couple • us
8
Enjoyable time in a beautiful spot.
Pros:

The room was comfortable with good a/c. The view was beautiful and the pool was nice with loungers and umbrellas available. Several good spots to eat within walking distance, most with live music. Snorkeling in front of the hotel is good but there is no beach so bring water shoes if you want to get down into the ocean to swim. Breakfast was okay. Would have liked a bit more variety. Overall a pleasant getaway on the slow end of the island.

Cons:

The charge for snorkeling equipment that was almost unusable is really sad. The food and drinks at the hotel were a bit pricey. Would be nice if the little ocean front ocean access was cleaned up a bit. Lots of garbage from the non Hotel guests that come down and use that area to swim and party.

2026-05-23 • via Nuitee
D
Desan • extended_group • th
10
Top
Pros:

Top

Cons:

Rien

2026-05-23 • via Nuitee
D
Desan • couple • th
10
Top
Pros:

Hôtel top. Super emplacement, aménagement et charme

Cons:

Ras

2026-05-23 • via Nuitee
E
Egor • couple • tr
9
2026-05-22 • via Nuitee
C
Caroline • couple • us
9
Beautiful surroundings and wonderfully restful.
Pros:

Very clean and unique. We really liked the older style decorations. It felt cozy and authentic. Beautiful views. Nice pool. Friendly staff who were very efficient. Our hotel room (#1) was a fun round shape, very spacious and had a wonderfully private balcony and view. We thoroughly enjoyed having our breakfast on the balcony each morning.

Cons:

There are steep steps down to the pool. We arrived very late and weren’t able to get water from the cooler in the kitchen on our first night, so felt a little dehydrated. Good to bring water if you are getting in after 7pm.

2026-05-19 • via Nuitee
G
Gabriela • extended_group • us
10
2026-05-19 • via Nuitee
D
De la pena • solo_traveller • us
10
Pros:

Exelente lugar tiene una vista increíble y el personal super amable

2026-05-17 • via Nuitee
V
Valeria Jazmin • family_with_children • mx
10
Cómoda y bonita
Pros:

Las vistas son espectaculares! me gusto demasiado la alojación y la habitación en general, el servicio bastante amable el personal

Cons:

Realmente nada, solo me pareció un poco el elevado el precio para una noche, sin embargo entiendo de alguna manera el costo por la zona

2026-05-17 • via Nuitee
S
Sharon • family_with_children • us
10
Pros:

This hotel is so ADORABLE!!! and the view was something else! the Staff are very helpful and kind.. will definitely stay again!

Cons:

No complaints

2026-05-12 • via Nuitee
L
Leah • couple • us
7
A quiet getaway with a view
Pros:

The view from the room and our terrace were the highlight. We loved accessing the ocean from below the hotel and enjoyed swimming around. The shower by the pool was delightful and the pool was warm.

Cons:

Unfortunately the hotel kayaks are no longer an option, and it didn’t seem like there was much to see if snorkeling (at least not close to the hotel). The bed sheets didn’t seem to fit the bed and were a little stained, but it wasn’t a big problem.

2026-05-12 • via Nuitee
R
Rebecca • solo_traveller • ie
10
Old Mexican charm
Pros:

This was my favourite stay on the island. A beautiful boutique hotel bursting with old Mexican charm throughout with colourful walls, tiling and sculptures. Our bedroom was so cute and the view from the balcony was absolutely stunning. This was our last stop on a three week trip travelling around Mexico and it was the perfect place to unwind and reflect on our amazing time in Mexico. Plenty of really good restaurant options walking distance, pool area perfect to relax with a book. Access to dip in the clearest of water right in front of the hotel. Walking distance to Punta Sur for sunrise was a bonus.

Cons:

I agree with some other reviews of the yachts turning up and parking right in front of the hotel at times was a nuisance. However it only bothered us one of the afternoons when a particularly obnoxiously loud boat arrived. It's a shame they have to pull up so close to the hotel when there is literally an entire sea behind them, they should be made to anchor a bit further out. However, after encountering dozens of obnoxiously loud yachts on the north beach, opposite end of the island competing for attention with their music, this was nothing in comparison and should not deter you from staying at this lovely hotel.

2026-05-12 • via Nuitee
D
David • family_with_children • mx
9
2026-05-11 • via Nuitee
W
walter • solo_traveller • ca
10
2026-05-11 • via Nuitee
E
Eduardo • solo_traveller • mx
10
2026-05-09 • via Nuitee
M
Miguel • solo_traveller • us
9
2026-05-08 • via Nuitee
C
Claire • family_with_children • fr
10
2026-05-07 • via Nuitee
E
eva • family_with_children • gb
10
Perfect
Pros:

Most amazing place ever

Cons:

Nothing.

2026-05-04 • via Nuitee
M
Matthieu • couple • nl
9
Superb stay at this boutique hotel
Pros:

Charming boutique hotel, only a couple of rooms and superb ocean view. Rooms are spacious with a beautiful terrace with hamac and chairs facing the ocean. Simple and great healthy breakfast — and very close to lots of restaurants and punta sur.

Cons:

Food and drinks are a bit pricey
You have to pay 250$ to rent snorkeling material - in my opinion this should come for free or for a smaller fee, it’s a bit of a stretch to have to pay for that.

The property could work out the beach a little to make it more accessible and why not build a deck like the other hotels?

2026-05-04 • via Nuitee