Hotel La Joya Isla Mujeres

Hotels
8.6 (553 reviews)
Secc. F Mz 43 L20 Carretera Garrafon Fracc Mar Turquesa , Isla Mujeres , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Charming location
Friendly staff
Great snorkeling
Cons:
Cleanliness issues
Stiff mattresses
Noise from boats

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues and need for renovation.
Service
9.08
Staff were described as friendly and helpful in multiple reviews.
Location
9.12
Location near the ocean and sunsets were positively noted.
Room Quality
8.07
Rooms were generally comfortable but some reports of needing renovations.
Amenities
8.6
Positive remarks on the pool and snorkeling options.
Value for Money
8.56
Standard quality for this hotel tier, though some amenities could improve.
Food and Beverage
8.61
Food quality was described as tasty and well-presented.
Overall Experience
8.68
Many guests expressed a desire to return, highlighting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:46

Property Description

Waterfront Property in Isla Mujeres
This stunning property in Isla Mujeres offers a serene escape in the Mexican Caribbean. Hotel La Joya Isla Mujeres boasts an outdoor pool, barbecue facilities, and rooms with complimentary Wi-Fi.

Comfortable Rooms with Views
Each room at Hotel La Joya Isla Mujeres is equipped with a private bathroom, seating area, and some even offer breathtaking sea views and a private terrace. Guests can also enjoy the convenience of a refrigerator and a complimentary continental breakfast during their stay.

Relaxation and Adventure
Guests can unwind in hammocks, explore the underwater world through snorkeling, or take advantage of the complimentary kayaks. Located near the Garrafon natural reef park, the hotel provides information on diving tours and island excursions.

Ready to experience paradise? Book your stay at Hotel La Joya Isla Mujeres now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 553 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 8.68
A
Angela • couple • us
10
Relaxing - everything I needed in a vacation.
Pros:

Location - quiet end of Isla. Views were amazing from the room to the pool and you can snorkel right there on site. Staff was amazing everything taken care of and laundry right on site! Not one thing we didn’t like!

Cons:

Loved everything

2026-06-18 • via Nuitee
J
José Roberto • family_with_children • mx
10
Maravilloso
Pros:

me gusto mucho el hotel y la ubicacion hacia el mar, esta muy hermoso las vistas y el paisaje en general, el hotel es pequeño pero muy bonito y reconfortante, volveria a regresar para otra ocación.

2026-06-18 • via Nuitee
A
Anna • couple • us
3
Staff needs to do a better job
Pros:

Location is terrific.

Cons:

Pretty shabby halls and elevators. At the pool no available towels ever. Front desk staff is not at all motivated to be helpful. 8 min walk from the North Beach. Very narrow pool. No gym. No breakfast.

2026-06-15 • via Nuitee
A
Anna • couple • us
8
Extremely picturesque in a calm rural area
Pros:

Located on a tiny beach in the area with very few beaches otherwise. Very quiet and picturesque property, very authentic and local. Near great restaurants.

Cons:

Breakfast could be better and/or cheaper. Needs a water cooler by the pool. Also the sun loungers need to be replaced with non-plastic ones!

2026-06-15 • via Nuitee
P
Pargat • couple • ca
1
Pros:

not good

Cons:

alots of bugs and mascitos

2026-06-10 • via Nuitee
M
marcelo • solo_traveller • ar
10
Pros:

Las comodidades y confort.El paisaje y tranquilidad del lugar.

Cons:

Variedad en las comidas ofrecidas

2026-06-07 • via Nuitee
M
Martine • couple • fr
10
Excellent hôtel
Pros:

Petit déjeuner très correct servi par un personnel très serviable.

Cons:

On ne peut pas l améliorer mais l accès à la mer est difficile voire même dangereux. Dommage

2026-06-04 • via Nuitee
R
roads • extended_group • ar
10
2026-06-03 • via Nuitee
M
Martine • couple • fr
9
Havre de tranquillité avec vue magnifique sur la mer. Allez y
Pros:

Proximité de la mer. Hôtel et environnement calmes
Accueil très sympathique et serviable super

Cons:

Le petit déjeuner
Un petit ponton pour se mettre à l eau

2026-06-01 • via Nuitee
P
Pandora • family_with_children • cl
9
Hermoso hotel, mejor playa para conectar con la naturaleza
Pros:

La playa y él entorno

Cons:

Un poco serio el personal

2026-05-31 • via Nuitee
K
Kelle • couple • us
10
Don’t miss this gem on the south side!
Pros:

Beautiful, old Mexico hotel with stunning views from every room. Great snorkeling- enter water at hotel and keep swimming south. Hector in the office is amazing - every hotel needs a Hector. Good breakfasts. I would definitely return.

Cons:

Food and drinks were a little pricey.

2026-05-27 • via Nuitee
M
mosqueda • family_with_children • mx
9
Pros:

Excelente vista.

2026-05-26 • via Nuitee
D
Desan • couple • th
10
Top
Pros:

Hôtel top. Super emplacement, aménagement et charme

Cons:

Ras

2026-05-23 • via Nuitee
S
shawn • couple • us
8
Enjoyable time in a beautiful spot.
Pros:

The room was comfortable with good a/c. The view was beautiful and the pool was nice with loungers and umbrellas available. Several good spots to eat within walking distance, most with live music. Snorkeling in front of the hotel is good but there is no beach so bring water shoes if you want to get down into the ocean to swim. Breakfast was okay. Would have liked a bit more variety. Overall a pleasant getaway on the slow end of the island.

Cons:

The charge for snorkeling equipment that was almost unusable is really sad. The food and drinks at the hotel were a bit pricey. Would be nice if the little ocean front ocean access was cleaned up a bit. Lots of garbage from the non Hotel guests that come down and use that area to swim and party.

2026-05-23 • via Nuitee
D
Desan • extended_group • th
10
Top
Pros:

Top

Cons:

Rien

2026-05-23 • via Nuitee
E
Egor • couple • tr
9
2026-05-22 • via Nuitee
C
Caroline • couple • us
9
Beautiful surroundings and wonderfully restful.
Pros:

Very clean and unique. We really liked the older style decorations. It felt cozy and authentic. Beautiful views. Nice pool. Friendly staff who were very efficient. Our hotel room (#1) was a fun round shape, very spacious and had a wonderfully private balcony and view. We thoroughly enjoyed having our breakfast on the balcony each morning.

Cons:

There are steep steps down to the pool. We arrived very late and weren’t able to get water from the cooler in the kitchen on our first night, so felt a little dehydrated. Good to bring water if you are getting in after 7pm.

2026-05-19 • via Nuitee
G
Gabriela • extended_group • us
10
2026-05-19 • via Nuitee
D
De la pena • solo_traveller • us
10
Pros:

Exelente lugar tiene una vista increíble y el personal super amable

2026-05-17 • via Nuitee
V
Valeria Jazmin • family_with_children • mx
10
Cómoda y bonita
Pros:

Las vistas son espectaculares! me gusto demasiado la alojación y la habitación en general, el servicio bastante amable el personal

Cons:

Realmente nada, solo me pareció un poco el elevado el precio para una noche, sin embargo entiendo de alguna manera el costo por la zona

2026-05-17 • via Nuitee