Balxiba Playa del Carmen Downtown Hotel Boutique

Hotels
8.6 (40 reviews)
Carretera Federal s/n Entre calle 2 y Av. Juárez , Playa del Carmen , mx

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Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Outdoor furniture
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Great location
Cons:
Dirty facilities
Poor internet in room

Categories

Cleanliness
7.74
The reviews indicate poor cleanliness, with comments about dirty facilities and a room with a damp smell.
Service
9.21
The staff is described as friendly and helpful, contributing positively to the overall experience.
Location
9.25
The location is praised for its convenience, being close to key areas and attractions.
Room Quality
8.2
Rooms were generally clean, but issues like the damp smell and poor internet reception in the TV were noted.
Amenities
8.73
The amenities such as the pool are well-regarded, though there were minor issues with internet access.
Value for Money
8.69
Good sentiments about pricing and services, indicating solid value for the price paid.
Food and Beverage
8.24
There was a lack of information about food services, but no major complaints were noted.
Overall Experience
8.71
Overall, the experience was positive, with several highlights mentioned despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 12:11

Property Description

Convenient Location
Hotel Balxibá, nestled in Playa del Carmen, offers comfortable air-conditioned rooms, an inviting outdoor pool, and complimentary WiFi, all surrounded by a lush garden.

Charming Amenities
Guests can enjoy relaxing on a patio with pool views in select units, and every room is equipped with modern conveniences like a flat-screen TV, cozy bed linens, and fresh towels.

Exceptional Service
Our friendly multilingual staff, fluent in English and Spanish, are available 24/7 at the reception to assist with any needs.

Experience the beauty of Playa del Carmen with nearby attractions like Playa del Carmen Beach and Playacar Beach just a stone's throw away. Book your stay at Hotel Balxibá now for a memorable vacation experience.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 40 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 8.71
R
Ramon • solo_traveller • us
7
Pros:

The easiest found the place

Cons:

I liked every thing⁹⁹

2026-05-15 • via Nuitee
J
Julio César • solo_traveller • mx
10
Pros:

La tranquilidad y seguridad.

Cons:

El Internet fallaba constantemente

2026-05-10 • via Nuitee
J
Jordan • solo_traveller • ca
10
Pros:

Nice clean place to relax and take it easy. The pool was nice and clean. Big rooms with alot of space. Could almost fit 4 people in my room. Staff was friendly and helpful. Coffee provided in the morning which is a nice touch. AC worked great.

Cons:

Nothing.

2026-05-09 • via Nuitee
D
de la pena • solo_traveller • mx
7
2026-05-06 • via Nuitee
D
Danny Daniel • solo_traveller • mx
6
Pros:

Piscina muy clorada

2026-05-03 • via Nuitee
B
B • solo_traveller • mx
10
Pros:

A mis hijos les gusta mucho la alberca

2026-04-23 • via Nuitee
M
monica • solo_traveller • it
3
Pros:

Private Garage and Easy check in.Location Is good but there is a lot noise coming from a nearby restaurant/bar.Very loud music.Place is basic and a bit worn out.

2026-04-19 • via Nuitee
M
Mayerlys • solo_traveller • co
9
Pros:

La comodidad

Cons:

Que no han actualizado su teléfono en booking

2026-04-16 • via Nuitee
A
Ariel • extended_group • mx
10
súper recomendadas
Pros:

la atencion es inmejorable, super atentos los recomiendo al 100

Cons:

pues no me gsusto que no hubiera mas cobijas es todo

2026-04-07 • via Nuitee
B
Beatrice • couple • ro
10
Good hotel
Pros:

Good stay! Nice staff

Cons:

Location a bit far

2026-04-06 • via Nuitee
C
Cascam • extended_group • mx
10
Pros:

La cercanía a la playa
La alberca
Todo bien

Cons:

Me faltaron días de vacaciones

2026-04-06 • via Nuitee
G
Griselda Trinidad • extended_group • mx
10
Pros:

Me gustó mucho la piscina y que esté abierta hasta las 10pm

Cons:

El WiFi un poco lento

2026-04-03 • via Nuitee
C
Christopher Rafael • couple • mx
10
Un excelente lugar para pasar las vacaciones
Pros:

La atención desde el primer momento en que llegué fue una experiencia muy agradable, ya que las personas son muy atentas. Y. Agradables

Cons:

Solo un punto, la conexión de WiFi es un poco lenta

2026-03-20 • via Nuitee
N
Nicolas • extended_group • ar
4
2026-03-16 • via Nuitee
R
Randall Mauricio • family_with_children • ca
10
2026-03-12 • via Nuitee
R
Rohan • couple • au
9
Friendly staff
Pros:

Daniel & the staff were so friendly and the service was excellent. Bed was comfortable, shower was hot. The pool was great! Quiet. Location was close to supermarkets and non tourist restaurants. Close enough to Quinta Avenida (10min 1km) but far enough away from noise.

2026-02-27 • via Nuitee
P
perdomo • family_with_children • gt
7
Estancia a considerar para el futuro
Pros:

Precio, higiene, instalaciones de habitación excelente, ayuda mucho el tener un frigobar en la habitacion 100! Por ese servicio

Cons:

El personal que atiende en el horario nocturno
El ingreso al parqueo mal, malísimo, pésimo
Los horarios de piscina
Los horarios de servicio de café

2026-02-23 • via Nuitee
R
Rosa • family_with_children • mx
6
Pros:

Buen trato del personal.

Cons:

Los colchones y almohadas algo incómodos.

2026-01-27 • via Nuitee
D
Daniel • solo_traveller • mx
9
Agradable
Pros:

El trato del personal

Cons:

En realidad nada, solo que no me percate, no sabía si había servicio de comida

2026-01-19 • via Nuitee
S
Sihem Daclin • family_with_children • fr
7
Pour une nuit...
Pros:

Hôtel pris à la dernière minute suite à une annulation de vol. Assez proche du centre à pied et plutôt propre. Personnel très gentil.

Cons:

Très bruyant, on entendait tout ce qui se passait dans les chambres à côté. Les jeunes ont fait la fête jusqu'à très tard avec la musique à fond.. Manque d'équipement dans la chambre.

2026-01-15 • via Nuitee