Hotel & suites elba

Hotels
4.5 (19 reviews)
sebastian lerdo de tejada 1002 colonia ferrocarriles nacionales toluca estado de mexico codigo postal 50070 , Toluca , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Hot tub/Jacuzzi
Sauna
See all facilities

Review Highlights

Cons:
Dirty room
Poor service
Uncomfortable conditions

Categories

Cleanliness
1
The room was dirty and humid, which negatively impacted the stay.
Service
3
Poor service as they were unaware of the reservation.
Location
5
Standard quality for this hotel tier.
Room Quality
2
The room was hot and uncomfortable due to prior use.
Amenities
7.5
Standard quality for this hotel tier.
Value for Money
7.5
Standard quality for this hotel tier.
Food and Beverage
7.5
Standard quality for this hotel tier.
Overall Experience
2.5
Overall negative experience due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-03 22:17

Property Description

Central Location:
Hotel & suites elba is conveniently situated in the heart of Toluca, offering guests easy access to the city's attractions and amenities.

Luxurious Spa Experience:
Indulge in a relaxing spa experience at our 3-star hotel, complete with a sauna and hot tub to help you unwind and rejuvenate during your stay.

Modern Amenities:
Enjoy modern comforts in every room, including free WiFi, flat-screen TVs, and private bathrooms, ensuring a comfortable and convenient stay for all guests.

Experience comfort and relaxation at Hotel & suites elba - book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

4.5
Based on 19 reviews
Cleanliness: 1
Service: 3
Location: 5
Room Quality: 2
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 7.5
Overall Experience: 2.5
G
Gonzalo • solo_traveller • mx
8
Cómodo y tranquilo
Pros:

Lugar tranquilo para descansar. Céntrico y cómodo.

Cons:

Espero que tengan un televisor básico, para ver alguna película o noticiario por la mañana

2026-07-24 • via Nuitee
J
Julian • solo_traveller • mx
8
2026-07-02 • via Nuitee
T
Tufino Antonio • solo_traveller • mx
2
Pésima instalación
Pros:

El valet parking y recepción

Cons:

No había cobijas se les tubo que decir y ni jabones , las cobijas las dejaron en una banca y nunca nos avisaron que las habían traído y el jabón nunca llegó el lavamanos no servía y no me pude cepillar los dientes , la puerta no servía por más que se le ponía seguro se podía abrir empujando

2026-06-29 • via Nuitee
M
mario • solo_traveller • mx
5
Pros:

La ubicación

Cons:

Las instalaciones

2026-06-22 • via Nuitee
V
Viviana • solo_traveller • mx
1
2026-06-21 • via Nuitee
C
Carlos Emmanuel • solo_traveller • mx
8
Pros:

Habitación cómoda, atención personalizada

Cons:

La TV no encendía. El seguro de la puerta no se lograba poner.

2026-06-12 • via Nuitee
M
MENDEZ • solo_traveller • mx
7
Maso
Pros:

Regadera

Cons:

Atención

2026-06-11 • via Nuitee
I
Ivonne • solo_traveller • mx
1
Pésimo servicio
Pros:

Nada

Cons:

El hotel era de paso, tenía chinches y cucarachas, pésimo servicio, las sábanas olían a sudor, las instalaciones muy feas

2026-06-07 • via Nuitee
C
Cesar • couple • mx
4
2026-06-03 • via Nuitee
R
roque • solo_traveller • mx
10
Excelente lugar
Pros:

El cuarto es muy cómodo y excelente servicio

2026-05-10 • via Nuitee
R
Roberto • couple • mx
9
2026-03-26 • via Nuitee
S
SANCHEZ OCAMPO • couple • mx
8
Pros:

Es cómodo para descansar

Cons:

Las almohadas están muy duras, las instalaciones ya se ven un poco antiguas

2026-03-21 • via Nuitee
E
Elizabeth • couple • mx
1
nada recomendable
Pros:

nada

Cons:

Si buscas descansar, es un pésimo lugar

2026-03-20 • via Nuitee
A
Arellano • couple • mx
3
2026-02-26 • via Nuitee
D
Diana • solo_traveller • mx
1
Mal trato y sucio
Pros:

Nada

Cons:

El trato, ni siquiera sabían de la reservación. El cuarto estaba caliente porque recientemente se habían bañado ahí, todo húmedo y sucio.

2025-08-13 • via Nuitee
F
Fernando • solo_traveller • mx
1
2025-08-07 • via Nuitee
J
Jaramillo • solo_traveller • mx
1
2025-07-28 • via Nuitee
I
Ismael • review category business travellers • mx
7
Good
2025-05-15 • via Nuitee
N
Nathan • young couple • nz
10
Exceptional
Pros:

Location was great, staff were sometimes a little slow with things but always friendly.

2024-01-23 • via Nuitee
A
Abbey • solo traveller • ng
7
Good
2023-12-28 • via Nuitee