Pillows Hotel Cebu

Hotels
8.1 (540 reviews)
Governor M. Roa Street, Barangay Capitol Site , Cebu City , ph

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and convenient
Polite and kind staff
Cons:
Old facilities
Limited breakfast options

Categories

Cleanliness
7.65
Some reviews noted cleanliness positively, but there were mentions of older amenities and poor maintenance.
Service
8.65
Staff received positive feedback for being kind and supportive.
Location
8.65
The location was generally praised for being convenient and close to various amenities.
Room Quality
7.65
Room quality is mixed; some positive remarks are overshadowed by reports of aging facilities.
Amenities
8.65
Amenities were adequate, although some were noted to be dated.
Value for Money
8.15
The value is considered good based on overall ratings and experience.
Food and Beverage
7.15
Breakfast options were criticized for being limited and poor.
Overall Experience
8.25
Overall experience was satisfactory overall but with specific areas noted for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:13

Property Description

Luxurious Accommodations
Indulge in comfort and style at Pillows Hotel Cebu, where every room is air-conditioned and features modern amenities like a flat-screen TV and a safety deposit box. Some rooms even offer stunning city views from a private balcony.

Gourmet Dining Experience
Savor delectable international cuisine at our on-site restaurant, where every dish is crafted to perfection. Start your day with a delicious a la carte or Asian breakfast to energize your adventures in Cebu City.

Convenient Location
Located near Fuente Osmena Circle and Ayala Center, our hotel provides easy access to must-see attractions like Colon Street and Magellan's Cross. Let our friendly staff, fluent in English and Filipino, guide you to the best experiences in the area.

Experience luxury and convenience at Pillows Hotel Cebu. Book now for an unforgettable stay!

Important information:

Please note that the guest name on the reservation must be the same as the name on the card used to make the booking. The credit card used to make the booking must be presented upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 540 reviews
Cleanliness: 7.65
Service: 8.65
Location: 8.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 7.15
Overall Experience: 8.25
H
Hanna • family_with_children • au
8
Pros:

Spacious room, big beds, microwave

Cons:

Phone in the room was not working.

2026-06-30 • via Nuitee
A
An Ceannasaí • solo_traveller • ie
1
Pros:

Shocking customer service and attitude by the staff. I contacted the hotel 5 times via their hotel email and booking.com message portal five and a half hours before check in time, trying to get my first night stay rescheduled due to my Seacraft from Bay-Bay to Cebu being cancelled by the government because of typhoon weather warning and they could not be bothered to reply at all. I even tried to ring the hotel to which I got no response. When I got to the hotel after a stressful 24 hours of alternative travel arrangements and i asked them why they did not reply, they could not give me a straight answer. I asked them if they could do the admiral thing and endorse me a day of further stay if not a refund for the first night and after initially agreeing the following morning they denied it. I came down in the morning at 8:25am and seen all 3 staff members sitting down playing with their phones, looking oblivious to the fronk desk!
It is protocol for a hotel to check emails on the hour every hour, including spam and junk emails to which their staff don't seem to want to do.
The owner and management would need to take a long hard look at this set up and some staff members performance.
It's totally unacceptable customer service.

Cons:

Most unpleasant hotel I ever stayed in

2026-06-29 • via Nuitee
R
Rhea • solo_traveller • ph
10
Still want to stay your hotel
Pros:

I love the bed even if i am alone, it’sbig but i am comfortable on it

Cons:

The breakfast,I didn’t expect the tocino i ordered it’s small by quantity & not soft to eat

2026-06-27 • via Nuitee
J
John • extended_group • gb
9
We really enjoyed out stay except from the mentioned above.
Pros:

The rooms were spacious and tidy and the staff were extremely helpful.

Cons:

Aside from the strong smell of the floor wax, the only thing I could think of was this guy wearing a white polo shirt who was present in the reception area when we arrived. We thought that he is one of the team leader as he was giving us this unpleasant vibe. For context, we arrived a bit early around 11am if im not mistaken and I asked one of the staff if we could leave our things while waiting for the check in time and she agreed. So, going back to the guy, when we were leaving our baggage, he looked at his watch twice and when he was trying to converse with us, he was not even looking at us. Upon check out, he was there again and to my surprise, he is only a college student doing on the job training🤦‍♂️.

2026-06-26 • via Nuitee
J
James Saavedra • solo_traveller • ph
7
Pros:

Clean room

Cons:

Wifi was not good.

2026-06-24 • via Nuitee
R
Rose Chorie • solo_traveller • ph
10
Pros:

Everything

2026-06-23 • via Nuitee
E
Ella • couple • il
6
Pros:

החדר מאוד נקי, הצוות נחמד, עוזר וזמין בכל בעיה. וויפיי עובד טוב בהתחשב בזה שסים מקומי ללא קליטה בכלל בחדרים.

Cons:

יש מים חמים רק בכמה חדרים מסויימים במלון, הייתי צריכה לעבור בין חדרים אחרי שגיליתי לבד שאני בחדר רק עם מים קרים לאחר שטענו כי מדובר בבעיית מים שלא יודעים מתי תתוקן.

2026-06-22 • via Nuitee
M
marc • solo_traveller • fr
8
Pros:

Personnel au top

2026-06-19 • via Nuitee
C
Christian • couple • fr
9
J’ai adoré cet hôtel, j’y reviendrai avec grand plaisir !
2026-06-16 • via Nuitee
J
Josephine Alesna • extended_group • au
10
2026-06-10 • via Nuitee
V
Velu • solo_traveller • fi
9
Pros:

Good breakfast and nice staff.

2026-06-04 • via Nuitee
G
GERARD • couple • ph
9
Pros:

Very accommodating staff

2026-06-02 • via Nuitee
C
Claude Nouvel • solo_traveller • fr
9
Pros:

Tout

Cons:

Rien

2026-05-26 • via Nuitee
M
Macatangay • solo_traveller • ph
8
2026-05-25 • via Nuitee
G
Goddess Marie • solo_traveller • ph
8
2026-05-25 • via Nuitee
M
Merlyn • couple • us
8
Enjoyed our stay recovering from jetlag
Pros:

Great location, close to Osmena Circle. Robinsons department store is great to do your shopping as long as you don't mind stairs to get there. Talking about the pedestrian overpass.

Cons:

The pedestrian overpass to get to Robinsons. It was tougher than I thought. Great exchange rates at the money exchangers in Robinsons though.

2026-05-24 • via Nuitee
A
avrahami • extended_group • il
10
אחלה מחיר , היה מעולה
2026-05-23 • via Nuitee
C
Carolyn • couple • au
8
2026-05-22 • via Nuitee
A
April Ann • extended_group • ph
7
It was all okay ,though we have problems with the keys and Acs but the staffs are very friendly and acco.
Pros:

The location is easy to navigate,also staffs are so accommodating.

Cons:

They only give one keys for two guests in a room .Not all AC works.

2026-05-19 • via Nuitee
J
Jonkers • solo_traveller • nl
10
2026-05-18 • via Nuitee