Pillows Hotel Cebu

Hotels
8.1 (564 reviews)
Governor M. Roa Street, Barangay Capitol Site , Cebu City , ph

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and convenient
Polite and kind staff
Cons:
Old facilities
Limited breakfast options

Categories

Cleanliness
7.65
Some reviews noted cleanliness positively, but there were mentions of older amenities and poor maintenance.
Service
8.65
Staff received positive feedback for being kind and supportive.
Location
8.65
The location was generally praised for being convenient and close to various amenities.
Room Quality
7.65
Room quality is mixed; some positive remarks are overshadowed by reports of aging facilities.
Amenities
8.65
Amenities were adequate, although some were noted to be dated.
Value for Money
8.15
The value is considered good based on overall ratings and experience.
Food and Beverage
7.15
Breakfast options were criticized for being limited and poor.
Overall Experience
8.25
Overall experience was satisfactory overall but with specific areas noted for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:13

Property Description

Luxurious Accommodations
Indulge in comfort and style at Pillows Hotel Cebu, where every room is air-conditioned and features modern amenities like a flat-screen TV and a safety deposit box. Some rooms even offer stunning city views from a private balcony.

Gourmet Dining Experience
Savor delectable international cuisine at our on-site restaurant, where every dish is crafted to perfection. Start your day with a delicious a la carte or Asian breakfast to energize your adventures in Cebu City.

Convenient Location
Located near Fuente Osmena Circle and Ayala Center, our hotel provides easy access to must-see attractions like Colon Street and Magellan's Cross. Let our friendly staff, fluent in English and Filipino, guide you to the best experiences in the area.

Experience luxury and convenience at Pillows Hotel Cebu. Book now for an unforgettable stay!

Important information:

Please note that the guest name on the reservation must be the same as the name on the card used to make the booking. The credit card used to make the booking must be presented upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 564 reviews
Cleanliness: 7.65
Service: 8.65
Location: 8.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 7.15
Overall Experience: 8.25
E
Eric P • solo_traveller • au
7
Pros:

Quiet and convenient location

Cons:

Had to change rooms due to malfunctioning card switch for electricity randomly cutting in and out. Bathroom in need of upgrade. Bidet gun leaked continuously causing running water sound all night.

2026-09-12 • via Nuitee
C
Callelero • couple • ph
9
2026-09-10 • via Nuitee
D
DALE • extended_group • au
6
2026-09-02 • via Nuitee
N
NURIA • family_with_children • es
7
Pros:

Alojamiento con habitación amplia para alojar a una familia de 4. Buen precio para el tamaño de la habitación y el desayuno que se ofrece (básico pero suficiente). Personal muy amable.

Cons:

Pensaba que estaría más cerca del aeropuerto. El aire acondicionado no funcionaba correctamente así que tuvimos que abrir ventanas para refrescar un poco la habitación.

2026-08-27 • via Nuitee
S
Segaya jr. • solo_traveller • ph
8
2026-08-25 • via Nuitee
J
Josephine Alesna • family_with_children • au
10
2026-08-22 • via Nuitee
F
Fil-Ann Marie Noguerraza • solo_traveller • au
9
2026-08-20 • via Nuitee
E
EDRIS • solo_traveller • ph
10
2026-08-14 • via Nuitee
C
Carlota • couple • gb
10
Happy to stay in this hotel again
Pros:

Hotel is very nice comfortable and clean and nearer to the shopping centre. All the staff are very nice,friendly and welcoming. I will definitely recommend this hotel to anyone.

Cons:

Sometimes it’s a bit noisy to hear some of the costumer talking especially on a late night.

2026-08-14 • via Nuitee
N
Nicole Eunice Jabines • solo_traveller • ph
5
2026-08-11 • via Nuitee
J
Johannes • solo_traveller • de
9
Gute Preis-Leistung in zentraler Lage - wirklich empfehlenswert
Pros:

Wie bisher immer, so auch dieses Mal (Zimmer 206):
Ein wirklich gutes Hotel mit hervorzuhebendem Preis-Leistungsverhältnis in sehr guter Lage. Alles funktioniert. Praktisch ist auch das angeschlossene Restaurant. Gerne komme ich wieder.

Cons:

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2026-08-11 • via Nuitee
G
gerente • couple • ph
10
2026-08-03 • via Nuitee
J
Josephine Alesna • couple • au
10
2026-08-03 • via Nuitee
A
Alice • couple • nz
10
2026-08-02 • via Nuitee
M
Maria Lourdes • couple • us
8
2026-07-25 • via Nuitee
T
Thomas • solo_traveller • de
9
2026-07-23 • via Nuitee
N
Natasha • solo_traveller • mt
9
2026-07-23 • via Nuitee
N
Natasha • solo_traveller • mt
9
Pros:

Comfortable room

Cons:

L

2026-07-23 • via Nuitee
R
ROXANNE • family_with_children • bh
7
2026-07-22 • via Nuitee
J
Johannes • solo_traveller • de
9
Pros:

Personal, Zimmer mit gesamter Ausstattung, Bistro im Erdgeschoss, WiFi: alles wirklich gut, sauber und funktionstüchtig. Das Bad ist etwas knapp für meine große Statur. Ruhige Lage in der Nebenstraße einer belebten, wertigen Gegend mit reichhaltigen Angeboten für den täglichen Bedarf

Cons:

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2026-07-21 • via Nuitee