Pillows Hotel Cebu

Hotels
8.1 (530 reviews)
Governor M. Roa Street, Barangay Capitol Site , Cebu City , ph

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and convenient
Polite and kind staff
Cons:
Old facilities
Limited breakfast options

Categories

Cleanliness
7.65
Some reviews noted cleanliness positively, but there were mentions of older amenities and poor maintenance.
Service
8.65
Staff received positive feedback for being kind and supportive.
Location
8.65
The location was generally praised for being convenient and close to various amenities.
Room Quality
7.65
Room quality is mixed; some positive remarks are overshadowed by reports of aging facilities.
Amenities
8.65
Amenities were adequate, although some were noted to be dated.
Value for Money
8.15
The value is considered good based on overall ratings and experience.
Food and Beverage
7.15
Breakfast options were criticized for being limited and poor.
Overall Experience
8.25
Overall experience was satisfactory overall but with specific areas noted for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:13

Property Description

Luxurious Accommodations
Indulge in comfort and style at Pillows Hotel Cebu, where every room is air-conditioned and features modern amenities like a flat-screen TV and a safety deposit box. Some rooms even offer stunning city views from a private balcony.

Gourmet Dining Experience
Savor delectable international cuisine at our on-site restaurant, where every dish is crafted to perfection. Start your day with a delicious a la carte or Asian breakfast to energize your adventures in Cebu City.

Convenient Location
Located near Fuente Osmena Circle and Ayala Center, our hotel provides easy access to must-see attractions like Colon Street and Magellan's Cross. Let our friendly staff, fluent in English and Filipino, guide you to the best experiences in the area.

Experience luxury and convenience at Pillows Hotel Cebu. Book now for an unforgettable stay!

Important information:

Please note that the guest name on the reservation must be the same as the name on the card used to make the booking. The credit card used to make the booking must be presented upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 530 reviews
Cleanliness: 7.65
Service: 8.65
Location: 8.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 7.15
Overall Experience: 8.25
C
Claude Nouvel • solo_traveller • fr
9
Pros:

Tout

Cons:

Rien

2026-05-26 • via Nuitee
M
Macatangay • solo_traveller • ph
8
2026-05-25 • via Nuitee
G
Goddess Marie • solo_traveller • ph
8
2026-05-25 • via Nuitee
M
Merlyn • couple • us
8
Enjoyed our stay recovering from jetlag
Pros:

Great location, close to Osmena Circle. Robinsons department store is great to do your shopping as long as you don't mind stairs to get there. Talking about the pedestrian overpass.

Cons:

The pedestrian overpass to get to Robinsons. It was tougher than I thought. Great exchange rates at the money exchangers in Robinsons though.

2026-05-24 • via Nuitee
A
avrahami • extended_group • il
10
אחלה מחיר , היה מעולה
2026-05-23 • via Nuitee
C
Carolyn • couple • au
8
2026-05-22 • via Nuitee
A
April Ann • extended_group • ph
7
It was all okay ,though we have problems with the keys and Acs but the staffs are very friendly and acco.
Pros:

The location is easy to navigate,also staffs are so accommodating.

Cons:

They only give one keys for two guests in a room .Not all AC works.

2026-05-19 • via Nuitee
J
Jonkers • solo_traveller • nl
10
2026-05-18 • via Nuitee
M
MaartenWilly • solo_traveller • be
6
Ondermaats
Pros:

Het enige wat mij beviel is de kamer in het algemeen.

Cons:

Personeel was niet vriendelijk als ook de service. Het eten was ondermaats. En ze hebben ook niet gekeken voor een taxi.
De Lobby geef ik maar 1 ster.

2026-05-17 • via Nuitee
S
stefano • solo_traveller • it
6
2026-05-15 • via Nuitee
M
Makiko • solo_traveller • jp
10
最高の滞在
Pros:

ロケーションが良かった

2026-05-15 • via Nuitee
M
Ma Gina • family_with_children • us
3
2026-05-14 • via Nuitee
H
Herbert • couple • ph
8
2026-05-08 • via Nuitee
H
Hasan • solo_traveller • tr
8
2026-05-07 • via Nuitee
I
Ivy • extended_group • ph
8
2026-05-06 • via Nuitee
B
Boc • extended_group • ph
9
2026-05-04 • via Nuitee
B
Britt • couple • nl
9
Fantastisch hotel!
Pros:

Een overnachting kost hier met ontbijt bijna niks, maar het is echt 1 van de fijnste plekken waar we geslapen hebben tijdens onze reis in Azië! Een mega ruime kamer en een FANTASTISCH bed! Het ontbijt is ook hartstikke lekker. Echt een mega aanrader!

2026-05-03 • via Nuitee
J
jamie • solo_traveller • gb
7
Cheap hotel, does what it says on the tin
Pros:

Big room, good shower, bed comfortable enough, very friendly staff.

Cons:

Very basic, in a run down street, leaks in the building, work being carried out so there was constant banging all day, no fridge in the room, didn’t have the breakfast because you had to order everything the day before which I thought was weird so didn’t bother.

2026-05-02 • via Nuitee
M
Mary Ann Rachelle • couple • ph
10
We had a great sta in your hotel. Good food, clean room and great staff
Pros:

Accessible, clean and good breakfast. Staff are accommodating as well.

Cons:

None

2026-04-30 • via Nuitee
J
John Carlo • couple • ph
9
2026-04-29 • via Nuitee