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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Facilities for disabled guests
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Meeting/banquet facilities
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Billiards
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Valet parking
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Wheelchair accessible
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Kid meals
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Snack bar
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ATM/cash machine on site
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Pool with view
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Toilet with grab rails
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Kid-friendly buffet
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Evening entertainment
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Pool bar
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Infinity pool
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Nightclub/DJ
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Rooftop pool
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Entertainment staff
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Shallow end
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Pet bowls
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Yoga classes
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Fitness classes
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
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Live music/performance
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Themed dinner nights
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Broadcast Live sport events
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Temporary art galleries
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Happy hour
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Aerobics
Review Highlights
Categories
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Property Description
Modern Accommodation with Entertainment Options
Convenient Amenities: Enjoy a coffee machine, TV, and free WiFi in every room. Some rooms offer terraces and mountain views for a scenic experience.
Entertainment: Unwind at the shared lounge, restaurant, bar, or even the hotel's nightclub. Billiards enthusiasts will appreciate the on-site gaming option.
Nearby Attractions: Explore Museo de Art de Ponce just 2.6 km away, or venture further to Hacienda Buena Vista and Guanica Dry Forest. The hotel's proximity to Mercedita Airport makes travel hassle-free.
Experience comfort, entertainment, and convenience at Aloft Ponce Hotel & Casino. Book your stay now for a memorable getaway.
Please note that we are improving our hotel for you. As we work on our outside parking lot from 8:00am - 4:30pm, please enjoy our free off-site lot with a 24/7 shuttle for your comfort.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Muy bueno. La ubicacion, excelente.
La temperaturra de la piscina muy fria.
Todo muy bien 👌🏻
El restaurante y la piscina 😊
El servicio, las amenidades que hay en el mismo para el disfrute
Que no me quedé mas tiempo
Si
Cobran mucho por las mascotas
Todo
N/A
Can't say that my experience was all bad but was expecting better from a hotel that has been open for public for at least 2 years. I booked 3 rooms during my visit in July 2026. Had rooms 416, 426, and 428. All three rooms had expired vouchers for the gift shop that had been expired for 6 months (expired Dec. 2025). My room, room 416, had a drawn-on flyer with a woman with a mustache LOL. Not the worse thing in life but it does show the lack of attention to detail from the Housekeeping staff. I took the expired voucher and the drawn-in flyer to the Lobby and what I got was a giggle from the staff and a manager who walked out of the office behind the check-in desk to see who was such a person who would report such a ridiculous thing. My intentions was just to report the lack of attention to detail. Couple days later, as my stay lasted a week, my son fell while walking out of the shower. The reason he fell was because the shower in room 428 was missing the rubber gasket on the shower door that prevent water from seeping out. We had already mitigated this by placing several towels on the floor but clearly that was not enough. The water was seeping all the way out to the room entrance door. My son wasn't badly injured, just embarrassed and in discomfort. This room is also where my 80 year old mom was staying too. If I had to choose in one person falling from the other, kind of glad it was my 12 year old son and not my 80 year old mom. If she was the one who would had fallen, I'm sure our vacation would had ended in a hospital stay. After the incident, I learned from my daughters, who were staying in room 426, also had the same issue. Their shower door was also missing the rubber gasket.
Upon reporting the incident to guest services, I was listened and reassured it will be taking care of the next day upon maintenance team's arrival. I had no issues with that as the following day I had a tour planned that will keep us out of the hotel for the whole day. The next day after arriving from our tour at 5pm, when checking the rooms, nothing was fixed, nothing was done. Both rooms 426 and 428 were still missing the rubber gasket. I immediately went to report this to guest services and asked for an ETA. I was greeted by the hotel manager, she was lovely, I wish I could remember her name, she went above and beyond to remediate the issue. She changed us rooms for the rest of our stay. We were moved to rooms 613, 614, and 615. Thank you for that, and gave my son tokens to go play at the arcade. I think they saw him frequently, he loved the arcade! After the upgrade I felt uncomfortable reporting issues but the suites still had problems. The floors where uneven, the shower panel was missing silicone at the edge of the half wall and the glass, which was causing water to seep through (room 615) and for the rest of our stay in those rooms housekeeping never came to service the rooms.
To all this, I hope the Marriot Bonvoy management help remediate silly little thing like the ones I experience. Have maintenance and housekeeping perform room audits, a little silicone on the glass window and the half wall in the shower will prevent someone from falling, replace the missing rubber gaskets in rooms 426 and 428, and have Housekeeping teams ensure flyers and coupons are removed when expired or defaced. Like I expressed the night shift manager I spoke with the day my son fell, a guest staying a night or two may not see this flaws but someone staying a week or more will. I know you all can do better, so do better! Thanks for your attention.
Limpieza
La ducha fenomenal, limpieza y amabilidad del personal. Parking gratis y seguro.
I can’t control air conditioning room was freezing
Personnel always kind, pretty and accesible facilities such as the overall services.
My only issue is that the hotel only have two elevators for the entire hotel. During high seasons is really hard to access the elevators it requires waiting a lot of time.
The staff was really awesome
Everything was perfect
Todo la ubicación el cuarto que nos dieron el personal todo
La comida en uno de los restaurantes dentro del Hotel pero lo demás excelente
Restaurantes y Piscina, cuarto comodo.PERSONAL EXCELENTE!!!!!!
Olor a humedad en los pasillos, se escuchaba todo alrededor del cuarto, facilidades necesitan mantenimiento
Todo, la facilidad muy linda y limpia, la piscina de abajo y sus sillas 10/10, las comidas de los 3 restaurantes fabulosas, el casino excelente, el personal muy amables, las músicas… me encantó mi estancia de verdad que si
Que la piscina de arriba tenía todo el piso de afuera sucio
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