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Facilities
Property facilities
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Meeting rooms
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Express check-out
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Nightclub
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Long-term parking
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Facilities for disabled guests
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Non-smoking throughout
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Shared lounge/TV area
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Board games/puzzles
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Wheelchair accessible
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Kid meals
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Evening entertainment
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Infinity pool
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Entertainment staff
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Pet bowls
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Broadcast Live sport events
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Happy hour
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Aerobics
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ATM/banking
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Breakfast available (surcharge)
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Television in common areas
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Nightclub
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Express check-out
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Meeting rooms
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Billiards or pool table
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Long-term parking
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Snack bar/deli
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Parking (limited spaces)
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Free self parking
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Rooftop terrace
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Free pool cabanas
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Beach sun loungers
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Internet access
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Housekeeping on request
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Concerts/live shows
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Art gallery on site
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Wine release events
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Natural pool
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Swimming nearby
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Hosted evening meal
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Wheelchair-accessible spa
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Wheelchair-accessible pool
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Welcome to Aloft Ponce Hotel & Casino, your ultimate getaway in Ponce, where modern comfort meets vibrant entertainment!
Relax in Style: Dive into our sparkling outdoor swimming pool or unwind in our shared lounge, perfect for socializing after a day of exploration.
Savor the Flavors: Enjoy a delectable range of buffet and à la carte breakfast options at our on-site restaurant, and don’t forget to stop by our lively bar for a refreshing drink.
Comfort at Your Fingertips: Each spacious guest room includes air conditioning, a coffee machine, and stunning mountain views in select rooms, ensuring a cozy stay tailored to your needs.
Experience the best of Ponce—book your stay at Aloft Ponce Hotel & Casino today!
Please note that we are improving our hotel for you. As we work on our outside parking lot from 8:00am - 4:30pm, please enjoy our free off-site lot with a 24/7 shuttle for your comfort.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
Great location
The restaurant food wasn’t that great. The vanity outlets and vanity light stopped working.
El cuarto muy cómodo. La comida muy buena y el casino fabuloso. Los empleados muy atentos y serviciales.
La habitación
Personal poco complaciente y poco simpático, parking incomodo , demasiado ruidoso , el ruido se sentía en la habitación . Jamas volveré.
Casino! And Restaurants
Worst hotel experience ever. Do not book a stay here!
Our problems started the moment we arrived. This property is a combined hotel, casino, and convention center, yet the infrastructure is completely inadequate.
When we arrived, the parking garage was entirely full, forcing us to park on the 5th floor. Shockingly, there is no elevator in the garage. We had to lug all of our baggage down five flights of dark, dingy stairs to get to the lobby. No staff members offered to help us, nor did anyone warn us about the lack of an elevator.
When we finally got to our room, it was freezing. The AC was locked at 64F. When I called the front desk, I was told that, by policy, guests are not allowed to control their own room temperature! We had to wait two hours in a freezing room for a maintenance technician to come turn it up. Worse yet, every single time we wanted to adjust the temperature, we were forced to call maintenance back down.
The Wi-Fi was completely non-functional on our floor. We complained twice, but absolutely nothing was done to fix it.
The walls were incredibly thin; we could clearly hear every single conversation happening in the room next to ours.
Clean towels were never available at the pool. To top it off, the location is terrible. It is nowhere near walking distance to the city, and the "view" from the infinity pool is just a noisy highway.
When we decided we had enough and wanted to check out early to find another hotel, I called Marriott corporate. They informed me they couldn't do anything because this location is a franchise and operates under its own independent policies.
Save your money and your sanity, stay somewhere else.
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