El Roble Nature Hotel & Lagoon

Hotels
8 (76 reviews)
Chetumal-Cancun 4815 , Bacalar , mx

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Terrace
Family rooms
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent staff
Private lagoon access

Categories

Cleanliness
7.46
Standard quality for this hotel tier.
Service
8.43
Le personnel au top.
Location
8.47
Le ponton privé, et on a toute la lagune pour soi.
Room Quality
7.92
Standard quality for this hotel tier.
Amenities
7.95
Les services et les kayaks à disposition.
Value for Money
7.91
Standard quality for this hotel tier.
Food and Beverage
7.96
Standard quality for this hotel tier.
Overall Experience
7.93
Un séjour inoubliable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-04 16:28

Property Description

Serenity by the Lagoon

Tranquil Garden Oasis: Nestled in Bacalar, El Roble Nature Hotel & Lagoon offers a serene escape with a lush garden and a relaxing terrace for guests to unwind.

Comfort and Convenience: Each room at our hotel boasts a charming patio with garden views, ensuring a peaceful stay. Enjoy modern amenities like air conditioning, a safety deposit box, and private bathrooms with complimentary toiletries.

Personalized Service: Our 24-hour front desk, dedicated concierge team, and tour organizing services cater to all your needs, making your stay seamless and memorable.

Experience the beauty of Bacalar at El Roble Nature Hotel & Lagoon. Book now for an unforgettable getaway by the lagoon.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8
Based on 76 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.47
Room Quality: 7.92
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
G
Gonzalez • solo_traveller • mx
10
Pros:

Mirando el amanecer desde su malecón e ir en kayak.
Ai mismo te los prestan sin costo adicional

Cons:

La entrada, creo que debería de estar con un letrero más visible y hacer algún acotamiento para una mejor entrada

2026-07-23 • via Nuitee
D
Della • solo_traveller • us
10
2026-07-19 • via Nuitee
S
Saury • family_with_children • mx
10
2026-07-14 • via Nuitee
Óscar • couple • co
8
2026-07-02 • via Nuitee
I
Ivana Priscila • solo_traveller • mx
10
Pros:

Me gustó mucho que solo se escucha la naturaleza, ideal para desconectarte y descansar.

2026-06-29 • via Nuitee
V
Velasquez • solo_traveller • mx
10
Pros:

Esta muy limpio, tiene una vista excelente y el personal bien atento

Cons:

Todo me gustó

2026-06-29 • via Nuitee
R
Rosa • solo_traveller • mx
8
Pros:

Es un lugar muy tranquilo, silencioso y alejado de todo (considera traer carro). Podrás disfrutar de tu estancia y descansar. Su acceso a la laguna es privado. Te prestan Kayaks.

Es claro en la descripción que no cuentan con desayunos o restaurante pero fue agradable contar con un frigobar.

Cons:

La cañería del baño a veces emite sonidos en momentos al azar, incluso en la mitad de la noche, y puede oler mal cuando eso pasa. Dura poco pero el ruido puede despertarte.

2026-06-01 • via Nuitee
M
Martin • solo_traveller • fr
10
Pros:

Le ponton, la beauté du lieu,la qualité de l'accueil par l'équipe, hyper sympa et disponible, la mise a dispo ed kayaks, les éléments de cuisine en place et prêtés par l'équipe (avec possible usage des plaques des communs et même machine a laver ?!).
La mise a dispo de kayaks gratuits.
Le calme du lieu +++

Cons:

Le revers de la médaille du calme c'est l'isolement, facilement réglé avec une location de vélo, mais si l'hôtel pouvait proposer la location de vélos (avec lumières si retour nocturne par la grande route) ou scooters ça serait vraiment idéal !!

Peut être un peu cher en rapport qualité/prix, mais c'est aussi le lieu qui veut ça.

Globalement on a été hyper satisfait de notre séjour.

2026-05-20 • via Nuitee
L
laurence • solo_traveller • be
9
Pros:

La vue sur la lagune, le ponton, les kayaks mis à disposition, la gentillesse de Rafaella, la propreté des lieux, le hamac, le calme, un établissement de petite taille

Cons:

L’équipement de la cuisine : juste un microondes, pas de taques de cuisson ni couverts, assiettes.

2026-05-07 • via Nuitee
C
Cristina • solo_traveller • it
10
Pros:

Posizione, accoglienza, molo privato bellissimo, camere spaziose con tutto io necessario, parcheggio interno

Cons:

Nulla

2026-05-06 • via Nuitee
A
Alejandra • solo_traveller • mx
10
2026-04-19 • via Nuitee
M
Marco Antonio • family_with_children • mx
10
Pros:

Muy amable el personal y a orilla de la laguna

2026-04-04 • via Nuitee
A
Armin • couple • de
9
2026-03-29 • via Nuitee
K
katherine • family_with_children • ch
10
Pros:

Très propre, kayak fonctionnels. Calme, pas de bruit,
Eau dispo
Très bonne pression d'eau dans la douche

Cons:

Quelques fourmis un peu partout dans les chambres.

2026-03-21 • via Nuitee
J
Jo-Anne • couple • ca
9
E
Pros:

The location on the lagoon is lovely. Lots of free parking. The place is a bit tired looking and could use some TLC. The staff were very friendly and helpful. The beds were comfortable. The room was clean.
Our room had a kitchen with a fridge and microwave which proved a god send after spending the day roaming around. We'd bring food back to the room rather than going out again looking for a restaurant.
There is a great restaurant approximately 800 meters on the highway towards Bacalar called El Taco Loco which closes at 6 pm. They do take out!
We were able to book a lagoon tour and picked up/dropped off at the dock so no driving into town. The guide, Roberto, who spoke English, gave an excellent talk about the history, flora, fauna of the lagoon. The tour was one of our highlights on our trip.

Cons:

The access road from the highway is very rough and bumpy so drive slowly. It's difficult to see the sign at night.
If a hair dryer is important, bring your own. None are provided. Rather than using the chairs for luggage a couple of benches for luggage would be a nice addition.

2026-03-18 • via Nuitee
P
Puente • couple • mx
9
Pros:

Las abitacines muy limpias y acogedora

Cons:

La.emtrada para los carros de la.carretera federal al lugar

2026-03-17 • via Nuitee
M
Marta • couple • gb
7
Nice location but the room no. Shame
Pros:

Very nice spot and relaxing.

Cons:

The room wasn’t very nice , there were ants 🐜 inside and the kitchen is a communal one and not very clean.

2026-03-16 • via Nuitee
E
Emanuela • couple • it
9
Raccomandato!
Pros:

Tutto! Camera pulita, posto sulla laguna, staff super accogliente e gentile. Abbiamo potuto anche usare la cucina.
Posto super tranquillo

Cons:

Nulla

2026-03-12 • via Nuitee
F
francois • family_with_children • fr
8
Pros:

Ponton privé, canoë gratuit, parking

2026-03-07 • via Nuitee
I
Ivonne • solo_traveller • us
8
Good value for money.
Pros:

The location is great, wonderful view and staff is super nice.
The room is pretty comfortable.

Cons:

The beach club needs maintenance, the sun shade needs to be mended, and new cushions for beach chairs.
The hotel needs pest control, and a better way to supply healthy food to guests, as it is far from restaurants.

2026-03-06 • via Nuitee