Raia Hotel & Convention Centre Kuching

Hotels
8.6 (715 reviews)
Jalan Lapangan Terbang , Kuching , MY
+60 82-268 585

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Very convenient location opposite the airport
Free shuttle to/from the airport
Complimentary early check-in
Friendly staff (generally)
Well-equipped gym
Some guests praised the breakfast and room bedding
Cons:
Late housekeeping and at least one report of rude housekeeper
Food often described as below par/bland with limited variety
Shower problems (not working, pipe issues) and at least one flooded room
Pool disappointing: gender-segregated and shaded
Carpets/general areas could be cleaner
Breakfast service ends early (10:00) and staff clear up too soon

Categories

Cleanliness
7.2
Mixed remarks: carpets and general areas could be cleaner; late housekeeping reported and some room flooding/shower issues affected perceived cleanliness.
Service
9.2
Generally praised for friendly staff, complimentary early check-in and free airport shuttle, but some complaints about rude housekeeper and timing of breakfast clearing.
Location
9.8
Consistently praised as very convenient — opposite the airport with a free shuttle; strong positive across multiple reviews.
Room Quality
7.6
Mixed: some guests liked the room and bedding, but recurring issues reported (shower not working, pipe off, occasional AC problems and a flooded shower).
Amenities
8.5
Gym described as well-equipped and shuttle is a valued amenity; pool disappointed some guests (gender-segregated, shaded) which lowered the score slightly.
Value for Money
9.1
Perceived as good value due to complimentary early check-in and free airport shuttle; overall stays seen as convenient for airport travellers.
Food and Beverage
7.6
Several complaints about bland, limited breakfast/lunch offerings and breakfast service times (ends at 10:00) that inconvenience some guests; one reviewer called breakfast excellent.
Overall Experience
9.8
Overall positive for airport-stop stays: convenient location, helpful services and generally pleasant stays, tempered by some service/room/food issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:29

Property Description

Luxurious Amenities
Experience comfort in our air-conditioned rooms equipped with modern conveniences like flat-screen TVs and minibars.

Convenient Services
Enjoy complimentary shuttle service, room service, and currency exchange for a hassle-free stay.

Great Location
Explore nearby attractions such as Sarawak Stadium and Fort Margherita, with Kuching International Airport just 1 km away.

To book your stay at Raia Hotel & Convention Centre Kuching, visit our website now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 715 reviews
Cleanliness: 7.2
Service: 9.2
Location: 9.8
Room Quality: 7.6
Amenities: 8.5
Value for Money: 9.1
Food and Beverage: 7.6
Overall Experience: 9.8
W
Walter Umpang • solo_traveller • my
7
Bad food and late housekeeping
Pros:

The location and friendly staff. And of course the complimentary early check in and free shuttle to the airport

Cons:

Late housekeeping for my room. The lady housekeeper is rather rude when I asked for extra mineral water. Below par food for breakfast and lunch. Lack varieties and the taste is rather bland.

2026-10-30 • via Nuitee
A
Athirah Hasbi • couple • my
10
2026-10-26 • via Nuitee
A
Andrew • couple • au
9
Very convenient for the airport
Pros:

Great location just opposite the airport. Free shuttle to and from airport.

Cons:

Could maybe clean general areas such as carpets a bit better.

2026-10-25 • via Nuitee
K
Karen • couple • gb
8
Good for an overnight stay by the airport
Pros:

Very handy for the airport and the shuttle bus was appreciated.
We checked in early and were original allocated an accessible room which 'was not used often'. It was very warm as the aircon did not seem to operate properly and the shower flooded the room, so we were moved to another room, which was fine.
The breakfast was excellent, and the gym well-equipped. The swimming pool was disappointing - men and women pools were separated so my partner and I could not attend together, plus both were in shade.

Cons:

Non-segregated swimming pool in the sun

2026-10-21 • via Nuitee
B
BING - HUANG • solo_traveller • tw
9
整體來説，整體住宿環境及員工訓練是很不錯的。
Pros:

早餐很不錯，但結束的時間10點太早了，不應該只為中餐的供應，而打亂一天最重要早餐的優閒享用。此外員工會在9點過後就在餐點旁邊做整理動作，這樣非常不好，讓客人有被要趕快的感覺！且會讓晚一點起床的客戶無法享用。
建議停止時間延後0.5 - 1 小時。此外很多要搭午夜過後飛機的客人，若有訂早餐，也就有所犧牲美味早餐的缺點。

2026-10-17 • via Nuitee
S
Shaik Farid • solo_traveller • my
9
Pleasant Stay
Pros:

All Good

Cons:

None

2026-10-12 • via Nuitee
K
KARTINI BT MAHLI • solo_traveller • my
8
Pros:

nice room and bedding

Cons:

shower not working.This is the 3rd time staying there with d same problem.the 2nd time given a room with a tub but sadly so the pipe is off not functioning.

2026-10-12 • via Nuitee
N
Norliza Bujang • family_with_children • my
8
2025-10-18 • via Nuitee
Z
Zakaria • solo_traveller • my
10
2025-10-15 • via Nuitee
W
Wei Shan • solo_traveller • my
10
Pros:

Good

Cons:

Nil

2025-10-13 • via Nuitee
S
Saul • solo_traveller • us
7
Excellent hotel near airport
Pros:

This hotel is close to the airport and there is nearby shopping and a few restaurants. The hotel has automated vending machines in case you want snacks. Staff was very helpful upon check in and setting up free shuttle to airport.

Cons:

The windows were dirty as in they haven't been power washed in years. I missed a nice sunset from the great view of my room because of the dirty windows.

2025-10-08 • via Nuitee
F
Fai Rena • extended_group • my
10
Excellent breakfast service!
Pros:

Breakfast buffet is excellent. They serve 2 type of milk, low fat and full cream. There are 3 type of coffee, 1 pot coffee, and 2 coffee machine (include espresso and latte). The egg station let you customise omelette. The nasi of nasi lemak is creamy, can taste the santan (rare to get post COVID). The sausage is crunchy (not typical store bought type). There are more excellent things about breakfast. To keep it short, it's worth waking up early on a rainy day

Cons:

We are curious about the swimming pool operation time and the staff who pick up the phone hang up before we can ask more questions.

2025-10-01 • via Nuitee
S
SidK • couple • de
7
Perfekt für stopover
Pros:

Super nah am Flughafen samt kostenlosem Shuttle, reichhaltiges und abwechslungsreiches Frühstück

Cons:

Etwas in die Jahre gekommen, Handtücher nicht ganz sauber

2025-09-29 • via Nuitee
V
Viola • couple • cz
10
2025-09-19 • via Nuitee
Y
Yvette • couple • nl
10
Fantastic, clean, luxureous and affordable hotel
Pros:

Very clean! Good shuttle service to airport.

Cons:

Not easy to walk from airport to hotel. We did not know how to order the shuttle service upon arrival.

2025-09-19 • via Nuitee
N
Noraini • solo_traveller • my
10
2025-09-18 • via Nuitee
P
Peter
10
Pros:

Helpful staff

2025-09-14 • via Nuitee
V
Virginie • solo_traveller • fr
10
2025-09-13 • via Nuitee
R
roslinawati • couple • my
10
Pros:

pada pandangan saya, staff hotel memberikan layanan yang sangat bagus .Dari hari pertama saya menginap di hotel, staff telah banyak membantu saya Dan bersabar dalam menjawab pertanyaan saya.

Dari aspek kebersihan, bilik sangat kemas Dan bersih. karpet tidak berbau hapak, toiletries disediakan dengan baik.

bagi restaurant pula, makanan sedap Dan servis juga bagus, bagi seseorang yang mempunyai Salah seorg family yang agak memilih makanan,makanan di hotel raia menepati citarasanya. namun bagi memantapkan lagi servis restaurant, saya mencadangkan agar servis boleh dipercepatkan Dan lebih uniformity (portion makanan sentiasa sama , tidak berbeza )

Cons:

nothing

2025-09-13 • via Nuitee
A
Asmadi • solo_traveller • my
10
2025-09-12 • via Nuitee