Svalbard Hotell | Polfareren

Hotels
8.9 (1486 reviews)
Longyearbyen , Longyearbyen , no

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cozy rooms
Cons:
Issues with room assignments
Lack of lounge space

Categories

Cleanliness
8.78
The hotel is exceptionally clean throughout.
Service
9.05
Friendly staff and helpful service as mentioned in several reviews.
Location
9.29
Great location close to supermarkets and city attractions.
Room Quality
8.64
Rooms are cozy and comfortable, but some guests noted issues with room assignments.
Amenities
8.57
Amenities are generally satisfactory, but some rooms lacked a refrigerator.
Value for Money
8.73
Decent value but not perfect due to various minor service issues.
Food and Beverage
8.98
Breakfast options were varied and generally well-received.
Overall Experience
9.15
Overall experience is positive with some minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 01:12

Property Description

Centrally Located Luxury Hotel in Longyearbyen

Modern Amenities: Enjoy 24-hour reception, free WiFi, and flat-screen TVs in our modern rooms. Indulge in a variety of activities like snowmobile safaris and dog sledding arranged by our tour desk.

Comfortable Accommodation: Choose between guest rooms or self-catering apartments with well-equipped kitchens and washing machines, spread across multiple buildings for privacy and space.

Delightful Dining Options: Savor Nordic, French, and Asian dishes at Polfareren Restaurant or unwind with a selection of beers from Svalbard Brewery at the wine bar.

Book now to experience the ultimate blend of comfort and luxury at Svalbard Hotell Polfareren.

Important information:

When booking more than 9 people, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for NOK 250 per person per night when using an available cot.
    People 4 years old and over stay for NOK 750 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1486 reviews
Cleanliness: 8.78
Service: 9.05
Location: 9.29
Room Quality: 8.64
Amenities: 8.57
Value for Money: 8.73
Food and Beverage: 8.98
Overall Experience: 9.15
M
MONICA • couple • es
10
¡Genial!
2026-05-23 • via Nuitee
P
Palita • solo_traveller • th
10
Pros:

Helpful and friendly staffs
Clean and spacious room
Good breakfast
Great location

2026-05-23 • via Nuitee
J
João • solo_traveller • br
9
Otimo
Pros:

Atenção dos funcionários e o café fa manhã.

Cons:

Carpe no quarto

2026-05-22 • via Nuitee
S
Ståle • couple • no
7
The cleaning service could have been better. The TV was very small and the remote didn't work well.
2026-05-21 • via Nuitee
L
Lin • solo_traveller • cn
10
2026-05-19 • via Nuitee
M
Mark • couple • si
10
Excellent will be back
Pros:

This was an excellent hotel, the location is great next to two restaurants and all the shops. The rooms are big and cozy and the reception area is great with a view of fire place and complimentary tea and coffee for the guests. The hotel restaurant is also great and the breakfast has a decent variety of items from pancakes to soft boiled eggs, porridge etc.

Cons:

The wifi can be a bit slow at times.

2026-05-18 • via Nuitee
I
Ivica • couple • hr
10
2026-05-17 • via Nuitee
J
JEAN-JACQUES • couple • fr
7
Rapport qualité prix moyen.
Pros:

Hôtel bien situé au centre de Longyearbyen. J'ai trouvé le rapport qualité prix moyen. Les tarifs sont élevés pour un service comparable à ce que l'on trouve en Europe dans un hôtel 3 étoiles. Mais on est au svalbard !

2026-05-16 • via Nuitee
A
Anton • solo_traveller • at
8
2026-05-15 • via Nuitee
A
Anton • solo_traveller • at
8
2026-05-15 • via Nuitee
J
John ole • family_with_children • no
7
Pros:

Beliggenheten var super. Midt i sentrum og gangavstand til det meste. Veldig hyggelig personale.

Cons:

Dårlig renhold. Spesielt på badet.

2026-05-15 • via Nuitee
A
Ana Cristina • couple • br
9
Comfort, location, loved our stay
Pros:

Very comfortable and good size superior room, got a great view of the midnight sun at the sea. One “night”we saw a reindeer crossing the street. Excellent location, quick walking distance to pretty much anything.
Very cozy atmosphere and good breakfast.
Morning receptionist (woman) was so warm and welcoming, loved the surprise for our anniversary!

2026-05-13 • via Nuitee
M
Mariojersey • solo_traveller • pl
10
Pros:

Lokalizacja i widok z okna

2026-05-13 • via Nuitee
F
Friedrich • solo_traveller • it
9
2026-05-12 • via Nuitee
J
Jenny • solo_traveller • se
9
Mysigt och gästvänligt hotell med perfekt läge i Longyearbyen
2026-05-10 • via Nuitee
J
John • solo_traveller • gb
8
Great place, great location just a little unfriendly.
Pros:

Location was fantastic, my bed was really comfy.

Cons:

A couple of the staff ( not all ) were a bit surly. It felt like you were disturbing them.
It did make me not want to ask them anything. There is a drinking water problem on the island and we were told to ask for filtered water from a machine.
Couple of times that proved to be like I was asking for too much, I got it myself on more than one occasion, (just from a sink one meter behind the bar) and once when I offered to get it myself, because the fella behind the desk clearly wasn’t moving! He was absolutely vile to me like I was entering a restricted area!
Particularly as it was my 60th birthday that day, it wasn’t the day I wanted somebody to be rude. I think some of it’s lost in Norwegian translation but if you’re hosting internationally, there should be more emphasis on being welcoming. I don’t think anyone deserves a miserable face at them when they’re asking for tapwater.!

2026-05-09 • via Nuitee
R
Richard • family_with_children • us
10
Beautiful modern hotel with excellent Norwegian breakfast situated in the middle of town.
Pros:

Excellent Norwegian breakfast. Very modern and new hotel with heated bathroom floors, very functional lay out and much more than you would expect being in the artic circle.

Cons:

It is customary in Svalbard to wear slippers inside which is great. However, all of the hotel slippers are the same color and style, though they do put the room number on the bottom. Nonetheless, many people seem to ignore the room number and take your slippers. I advise the hotel to use different color slippers or guests to bring their own slippers.

2026-05-08 • via Nuitee
M
Mariasilvia • extended_group • it
5
too expensive for what they offer
Pros:

breakfast was OK, although for the price we paid we expected a better coffee (e.g. a cappuccino or decaffenaited coffee)

Cons:

The price was too high for the room we had. The room was small, the forniture was very basic, no fridge in the room. Also the common spaces in the hotel were limited. I am used to sleep in gueshouses and hostels, but when I pay 300 euros per night I expect a better hotel.

2026-05-08 • via Nuitee
K
ka • solo_traveller • be
9
2026-05-08 • via Nuitee
D
Delphine • solo_traveller • fr
8
2026-05-06 • via Nuitee