Svalbard Hotell | Polfareren

Hotels
8.9 (1531 reviews)
Longyearbyen , Longyearbyen , NO

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cozy rooms
Cons:
Issues with room assignments
Lack of lounge space

Categories

Cleanliness
8.78
The hotel is exceptionally clean throughout.
Service
9.05
Friendly staff and helpful service as mentioned in several reviews.
Location
9.29
Great location close to supermarkets and city attractions.
Room Quality
8.64
Rooms are cozy and comfortable, but some guests noted issues with room assignments.
Amenities
8.57
Amenities are generally satisfactory, but some rooms lacked a refrigerator.
Value for Money
8.73
Decent value but not perfect due to various minor service issues.
Food and Beverage
8.98
Breakfast options were varied and generally well-received.
Overall Experience
9.15
Overall experience is positive with some minor setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 01:12

Property Description

Centrally Located Luxury Hotel in Longyearbyen

Modern Amenities: Enjoy 24-hour reception, free WiFi, and flat-screen TVs in our modern rooms. Indulge in a variety of activities like snowmobile safaris and dog sledding arranged by our tour desk.

Comfortable Accommodation: Choose between guest rooms or self-catering apartments with well-equipped kitchens and washing machines, spread across multiple buildings for privacy and space.

Delightful Dining Options: Savor Nordic, French, and Asian dishes at Polfareren Restaurant or unwind with a selection of beers from Svalbard Brewery at the wine bar.

Book now to experience the ultimate blend of comfort and luxury at Svalbard Hotell Polfareren.

Important information:

When booking more than 9 people, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 1531 reviews
Cleanliness: 8.78
Service: 9.05
Location: 9.29
Room Quality: 8.64
Amenities: 8.57
Value for Money: 8.73
Food and Beverage: 8.98
Overall Experience: 9.15
M
Malu • solo_traveller • us
10
2026-09-19 • via Nuitee
K
Kuei Yuan • couple • tw
10
Awesome!!!
Pros:

All

Cons:

No

2026-09-19 • via Nuitee
M
Marie • couple • dk
9
2026-09-17 • via Nuitee
H
HUI YING • couple • my
9
2026-09-16 • via Nuitee
J
jun • solo_traveller • cn
9
2026-09-15 • via Nuitee
M
Madis T • solo_traveller • dk
9
2026-09-14 • via Nuitee
R
Roberta • solo_traveller • it
10
2026-09-14 • via Nuitee
R
Razvan-Petru • solo_traveller • lu
9
Pros:

The atmosphere

2026-09-13 • via Nuitee
M
Melisa Jiaxin • couple • at
10
2026-09-13 • via Nuitee
M
MARIUSZ • couple • ca
8
A comfortable place for a short term stay
Pros:

The location and cleanliness.
The Breakfest was good.

Cons:

The shower water temperature was unstable. Apparently the hotel had temporary piping problem during our stay.

2026-09-13 • via Nuitee
M
Malu • solo_traveller • us
10
2026-09-11 • via Nuitee
L
Ludmiła • couple • pl
10
Klimatyczne , urokliwe miejsce do wypoczynku i baza do zwiedzania.
Pros:

Hotel położony genialnie- blisko sklepów, lokali, łatwa dostępność na lotnisko i na trekingi. Klimatyczny, czysty, butikowy. Przestrzeń restauracyjno- recepcyjna z klimatem. W kominku ciągle palił się ogień, dostępne miejsca do relaksu wokół.
Ciepło, przyjemnie.

Cons:

Jedyna sugestia- szafa w pokoju ciut większa, albo z zamykanymi szafkami.

2026-09-10 • via Nuitee
F
Federico • couple • at
4
Great location but we will select a different hotel next time
Pros:

The location was very central and the breakfast was very good.

Cons:

We had issues with the hot water which only came irregular and for a short time. We were several times in contact with the hotel and they told us the water comes from extern and they don't heat it up by themselves?! In the end we checked two more rooms (by ourselves) and ended up using the shower in a room from a different floor (one medium hot shower for both of us during our whole stay, not very comfortabl). Also there were clearly internal communication problems regarding this issue and we were speaking to 4 different person's about that. In the 2 nights we stayed our room was also not serviced and we could not eat in the restaurant at any time in the afternoon or evening as we were told it's fully booked and there is only 1 waiter. The whole evening we didn't see anybody in the restaurant. A real pity the whole situation.

2026-09-07 • via Nuitee
S
Sheela • couple • us
10
Stay in the Polar Suite
Pros:

We stayed in the Polar Bear Suite. It was great with the amount of space in the suite. The location was excellent. The staff were polite and very helpful. The hotel has a warm cozy feel. The breakfast was fine.Nothing wrong with it but other hotels we have stayed at in Norway served better food.

Cons:

It was great

2026-09-02 • via Nuitee
A
Adrian • solo_traveller • gb
10
2026-08-31 • via Nuitee
A
Alexander • couple • us
10
2026-08-31 • via Nuitee
H
HKr • couple • de
9
2026-08-29 • via Nuitee
N
Nathalie • couple • ch
9
2026-08-26 • via Nuitee
C
Christian • couple • de
9
Sehr schönes, wenn auch teures Hotel an einem absolut spektakulären Ort.
Pros:

Super Lage, gemütliche Lobby, gutes Frühstück

Cons:

Im Restaurant wird Walfleisch angeboten. Lasst es bitte!

2026-08-19 • via Nuitee
J
Jürgen • solo_traveller • de
10
Gute Lage in Longyearbyen
Pros:

Die Lage ist SUPER.

Cons:

470 € pro Nacht ist ein stolzer Preis, aber im Juli ist das in Longyearbyen wohl nicht ungewöhnlich.

2026-08-19 • via Nuitee