Hotel Santiago

Hotels
8.8 (1958 reviews)
3 Poniente # 106 Colonia Centro , Puebla , MX

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Noisy rooms
Inconsistent service

Categories

Cleanliness
8.3
The room was very clean, but some issues with overall maintenance.
Service
9.5
Friendly and helpful staff, but some feedback indicated a lack of attentiveness.
Location
9.8
The location is perfect, right in the center near major attractions.
Room Quality
8.3
The room was acceptable but had some noise and comfort issues with the bed.
Amenities
8.3
Amenities are basic, but the roof terrace offers great views.
Value for Money
8.8
Good value given the location and overall experience.
Food and Beverage
8.3
Coffee is provided but limited dining options.
Overall Experience
9.1
A great stay overall but with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:34

Property Description

Convenient Location
Hotel Santiago, nestled in Puebla, offers a 3-star stay near key attractions like Biblioteca Palafoxiana and Puebla Convention Centre. With Acropolis Puebla, Estrella de Puebla, and Cuauhtemoc Stadium just a short distance away, our hotel provides easy access to the city's highlights.

Comfortable Rooms
Each room at Hotel Santiago is thoughtfully equipped with modern amenities, including a flat-screen TV, free WiFi, and a private bathroom with complimentary toiletries. Some rooms even offer picturesque city views, ensuring a pleasant stay for all guests.

Nearby Attractions
Explore the cultural gems of Puebla with attractions like the International Museum of the Baroque and Amparo Museum within reach. Plus, with Hermanos Serdán International Airport a convenient 22 km away, your journey to Hotel Santiago is hassle-free.

Ready to experience the charm of Puebla? Book your stay at Hotel Santiago now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.8
Based on 1958 reviews
Cleanliness: 8.3
Service: 9.5
Location: 9.8
Room Quality: 8.3
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 9.1
A
Armando • solo_traveller • mx
10
Pros:

La ubicación

Cons:

Todo ok

2026-09-18 • via Nuitee
R
Ricardo • solo_traveller • mx
9
RECOMENDABLE PERO SIEMPRE SE PUEDE MEJORAR
Pros:

Ubicacion

Cons:

El check out, entiendo el negocio pero creo puede ser a la 1 pm

2026-09-18 • via Nuitee
M
Miguel Ángel • solo_traveller • mx
9
Pros:

La ubicación

Cons:

Tardaron mucho en limpiar la habitación

2026-09-15 • via Nuitee
T
Tiare • solo_traveller • mx
10
2026-09-15 • via Nuitee
M
Maria Eva • extended_group • mx
9
Fin de semana agradable en la bella Puebla
Pros:

No desayuné en el hotel. La limpieza, atenciones, ubicación

Cons:

Toallas muy viejas.

2026-09-14 • via Nuitee
M
Maria • couple • us
7
Good value for your money
Pros:

Location

Cons:

Noise

2026-09-14 • via Nuitee
L
Lander Leandro • solo_traveller • mx
6
Áreas de mejora, pero excelente ubicación
Pros:

La ubicación fue excelente, ofrecieron la posibilidad de acceder antes.

Cons:

La cama estaba durisima, había insectos en la habitación, el elevador sonaba feo de viejito y da miedo.

2026-09-13 • via Nuitee
S
sobong • solo_traveller • us
8
Pros:

Location.
Room space.and clean.

Cons:

Room is smelled rotten.
No AC

2026-09-13 • via Nuitee
V
vazquez • couple • mx
8
Pros:

buen valance calidad precio

Cons:

no tenian ninguna maquina expendedora de papitas o sodas

2026-09-12 • via Nuitee
L
Luis David • solo_traveller • mx
10
2026-09-12 • via Nuitee
M
Miriam • solo_traveller • mx
8
2026-09-12 • via Nuitee
S
Sergio • solo_traveller • mx
10
2026-09-12 • via Nuitee
J
Jamez • solo_traveller • mx
8
2026-09-11 • via Nuitee
M
Maribel • solo_traveller • mx
10
Pros:

La calidez del personal y detalles de la camarista Chris... excelente servicio y ubicación...cada 3 meses visito puebla..lo recomiendo en su totalidad

Cons:

N/A

2026-09-09 • via Nuitee
J
José Eduardojose Eduardo • solo_traveller • mx
8
Confortable
Pros:

no tiene restaurant , la ubicación para visitar y conocer todo lo del centro es excelente.

Cons:

Que tuve que dejar el coche a 3 calles del hotel y co valet parking

2026-09-08 • via Nuitee
S
Salas • couple • mx
8
La ubicación excelente, estacionamiento a 2 calles y lo necesario para pasar unos días agradables.
Pros:

La ubicación, estacionamiento cerca, café de cortesía y comodidad a un precio justo.

2026-09-08 • via Nuitee
R
rab. • solo_traveller • lb
5
2026-09-06 • via Nuitee
P
Patricia • solo_traveller • mx
9
Pros:

La ubicación, limpieza y servicio

Cons:

Las almohadas están duras

2026-09-05 • via Nuitee
D
Diego Alejandro • solo_traveller • mx
10
2026-09-05 • via Nuitee
T
Tomas • solo_traveller • mx
9
Estancia muy agradable
Pros:

Que te asignen la habitación al llegar si hay disponibilidad

Cons:

Nada que comentar

2026-09-05 • via Nuitee