Hotel Santiago

Hotels
8.8 (1954 reviews)
3 Poniente # 106 Colonia Centro , Puebla , mx

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Noisy rooms
Inconsistent service

Categories

Cleanliness
8.3
The room was very clean, but some issues with overall maintenance.
Service
9.5
Friendly and helpful staff, but some feedback indicated a lack of attentiveness.
Location
9.8
The location is perfect, right in the center near major attractions.
Room Quality
8.3
The room was acceptable but had some noise and comfort issues with the bed.
Amenities
8.3
Amenities are basic, but the roof terrace offers great views.
Value for Money
8.8
Good value given the location and overall experience.
Food and Beverage
8.3
Coffee is provided but limited dining options.
Overall Experience
9.1
A great stay overall but with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:34

Property Description

Convenient Location
Hotel Santiago, nestled in Puebla, offers a 3-star stay near key attractions like Biblioteca Palafoxiana and Puebla Convention Centre. With Acropolis Puebla, Estrella de Puebla, and Cuauhtemoc Stadium just a short distance away, our hotel provides easy access to the city's highlights.

Comfortable Rooms
Each room at Hotel Santiago is thoughtfully equipped with modern amenities, including a flat-screen TV, free WiFi, and a private bathroom with complimentary toiletries. Some rooms even offer picturesque city views, ensuring a pleasant stay for all guests.

Nearby Attractions
Explore the cultural gems of Puebla with attractions like the International Museum of the Baroque and Amparo Museum within reach. Plus, with Hermanos Serdán International Airport a convenient 22 km away, your journey to Hotel Santiago is hassle-free.

Ready to experience the charm of Puebla? Book your stay at Hotel Santiago now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.8
Based on 1954 reviews
Cleanliness: 8.3
Service: 9.5
Location: 9.8
Room Quality: 8.3
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 9.1
R
Reyes solo_traveller mx
10
Pros:

Cercanía en centro histórico. Cómodo, limpio, cortesía, amabilidad.

Cons:

Wi-fi irregular. Limitación de canales en tv. De lo demás excepcional.

2026-08-08 via Nuitee
A
Angy solo_traveller mx
9
Pros:

Todo muy bien gracias

Cons:

Todo me gustó gracias

2026-08-06 via Nuitee
M
Martha couple mx
7
2026-08-05 via Nuitee
L
Leo Yosef solo_traveller mx
10
Excelente servicio y atención
Pros:

Todo me gustó!!!
Sobre todo la atención del personal.
El recepcionista muy bien organizado y muy responsable y serio en su trabajo.
Tienen buen control de resguardo de equipaje, eso me dió tranquilidad.
Los que te ayudan con las maletas son muy serviciales.
Ofrecen café refil gratis.
El cuarto es pequeño pero muy limpio.
La terraza con buena vista.
La ubicación es la mejor de todos los hoteles del centro.
Me volvería a hospedar aquí sin duda.

Cons:

Todo me gustó!!!
Felicidades por su calidad.

2026-08-04 via Nuitee
G
Giovanni solo_traveller ch
8
2026-07-25 via Nuitee
B
Beatriz solo_traveller mx
10
Pros:

La ubicación está perfecta te puedes mover para muchos lados.

2026-07-25 via Nuitee
L
Leandro solo_traveller ar
10
Excelente ubicación, instalaciones y personal !
Pros:

Ubicación excelente! A metros del zocalo/catedral

Cons:

Todo 10 puntos.

2026-07-24 via Nuitee
E
EDER couple mx
10
Pros:

Su ubicación

2026-07-23 via Nuitee
A
Ana Gabriela solo_traveller mx
9
2026-07-20 via Nuitee
L
Lara solo_traveller mx
9
Pros:

Centrico

Cons:

Cama incómoda

2026-07-20 via Nuitee
Y
Yolanda solo_traveller mx
10
Pros:

La atención en la recepción y su limpieza

2026-07-19 via Nuitee
Z
ZARATE BOCARANDO solo_traveller mx
9
2026-07-16 via Nuitee
J
Jessica Paola solo_traveller mx
7
Pros:

La ubicación y la tv

Cons:

Por el precio esta similar el hotel isabel y tiene gimnasio, otra cosa es que no se permite fumar, pero tienen terraza y eso haria que uno como mujer si quieres fumar no tengas que salir a exponerte cuando es de noche

2026-07-16 via Nuitee
F
fiona solo_traveller au
9
Pros:

Great location at a good price. Nice rooftop where you have a great view & can sit & have a drink ,- you need to bring your own (though Puebla was full of mosquitoes when we were there which limited how long you could sit outside)
Looked after our left luggage.

Cons:

The hotel hasselled us a number of times beforehand about arrival times, payments, etc even though we had already paid & it was non refundable!
Hotel staff were v good once we arrived though.

2026-07-13 via Nuitee
A
Adan solo_traveller mx
10
2026-07-10 via Nuitee
A
Adan solo_traveller mx
10
Pros:

La habitación es muy bonita y cómoda y la terraza no se diga está súper.

2026-07-10 via Nuitee
R
Reyes solo_traveller us
10
Lo Bueno y Lo Malo
Pros:

La ubicación, esta todo alrededor, tiendas,bares,comida,la catedral todo esta al pie del hotel,me encantó ke tiene elevador,en pocas palabras es un buen hotel,no le hizo falta nada,ah y tienen café en la noche y en la mañana en el lobby.

Cons:

Bueno,es entendible ke no dejen fumar, yo tampoco lo hago dentro de mi casa ni dentro de mi carro,pero tienen una terraza en la azotea al aire libre y tampoco dejan,también por eso agarre este hotel,si dejan llevar bebidas alcohólicas,el cuento eske cada ke keria fumar salia a la calle🤨

2026-07-08 via Nuitee
C
Christine couple fr
10
2026-07-08 via Nuitee
J
JESUS ALBERTO couple mx
8
Cons:

Las habitaciones contiguas hacian mucho ruido durantes las noches. Solo seria hacer que se respeteran las politicas de convivencia.

2026-07-07 via Nuitee
C
Carolina Del Carmen solo_traveller mx
10
2026-07-06 via Nuitee