Serapi Hotel

Hotels
7.6 (553 reviews)
415-422, Jalan Kulas Utara Dua Kampung Bandarshah , Kuching , my

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Location
Affordability
Friendly Staff
Cons:
Cleanliness issues
Poor service responses
Noisy rooms

Categories

Cleanliness
6.65
Many reviews highlight dirty rooms and insufficient cleaning standards.
Service
7.65
Mixed experiences reported; some happy, others dissatisfied with customer service.
Location
8.65
Guests appreciated the strategic location of the hotel.
Room Quality
7.15
Issues with room conditions noted, but some rooms were clean.
Amenities
7.65
Basic amenities available, but some guests noted limitations.
Value for Money
7.65
Perceived as affordable but not aligning with quality expectations.
Food and Beverage
7.15
Food offerings were simple and could be improved.
Overall Experience
8.25
Varied experiences; reasonable for the price but significant room for improvement in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:51

Property Description

Modern Amenities and Services
Serapi Hotel offers a wide range of amenities, including free WiFi, room service, and a 24-hour front desk. Guests can enjoy modern comforts and convenience throughout their stay.

Comfortable and Well-Equipped Rooms
Relax in air-conditioned rooms that feature a desk, minibar, flat-screen TV, and a private bathroom with a bidet. Each room is thoughtfully designed with your comfort in mind.

Scenic Location and Nearby Attractions
Situated in Kuching, guests can explore nearby attractions such as Fort Margherita Kuching and Harmony Arch Kuching. The hotel's convenient location provides easy access to key destinations for a memorable stay.

Book your stay at Serapi Hotel today for an unforgettable experience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 02:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 553 reviews
Cleanliness: 6.65
Service: 7.65
Location: 8.65
Room Quality: 7.15
Amenities: 7.65
Value for Money: 7.65
Food and Beverage: 7.15
Overall Experience: 8.25
M
Miraanesh • solo_traveller • my
3
Pros:

nothing really

Cons:

The room doesn't unlock. No lock in the toilet. TV doesn't work.

2026-07-03 • via Nuitee
M
MOMO1SN • couple • de
3
Ich würde abraten, dieses Hotel zu buchen.
Pros:

Eine Mitarbeiterin war sehr freundlich und hat uns Buspläne rausgesucht und auch einen Grab für sehr früh morgens bestellt. Die Dame im Restaurant war auch sehr freundlich, verstand aber nicht gut Englisch.

Cons:

Das Hotel ist sehr in die Jahre gekommen. Die Betten waren ok, aber es war insgesamt nicht sauber, Schimmel überall, vor allem im Bad, Kot von kleinen Tieren auf der Fensterbank.

2026-06-28 • via Nuitee
N
Nelleyhamdra • solo_traveller • my
8
2026-06-27 • via Nuitee
H
HASNITA • solo_traveller • my
10
2026-06-22 • via Nuitee
A
Azah Abdul Aziz • solo_traveller • my
8
2026-06-21 • via Nuitee
N
Nur Faidatul Alya • solo_traveller • my
8
2026-06-17 • via Nuitee
A
Azira • solo_traveller • my
6
2026-06-13 • via Nuitee
E
Esther • family_with_children • my
5
The facilities could do a little upgrading, thanks.
Pros:

Staff were friendly and attends to request promptly. location : quiet surrounding & not too far a distance to town center

Cons:

However, beddings and bath towels were not made up or changed after 2 nights, I've booked for 4 nights. When checked with reception, they said upon request. But the key card with note said 'will clean after 2 nights'. Please update all notices, thank you. Hairdryer is in poor condition - blows for 10 secs then 'died'

2026-06-08 • via Nuitee
M
M Luqman • couple • my
10
Excellent
Pros:

Good

Cons:

No

2026-06-07 • via Nuitee
N
Nurafifah • solo_traveller • my
7
Pros:

Bilik ok dan ruang luas dan selesa sesuai untuk keluarga kecil ,staff sgt baik peramah serta sentiasa membantu apabila diperlukan.

Cons:

Kebersihan tandas perlu ditambah baik dan terdapat beberapa nyamuk dalam bilik yang mengganggu tidur pada waktu malam. Harap pihak hotel dapat mengambil tindakan. ⭐⭐⭐⭐☆ (4/5)

2026-06-04 • via Nuitee
N
Nor • solo_traveller • my
10
Pros:

Very friendly staff,warm welcoming greeting and lastly is the food 😍

Cons:

Nothing to be dislike

2026-06-01 • via Nuitee
J
JUMRATI BINTI • couple • my
8
Pros:

Bilik selesa

Cons:

Kebersihan tandas

2026-05-31 • via Nuitee
M
MOHAMAD ABDUL QAIYYUM • solo_traveller • my
9
2026-05-31 • via Nuitee
E
Elia • solo_traveller • my
7
Pros:

keadaan bilik hotel kemas

Cons:

tandas kotor....lantai berlumut...mangkuk tandas tidak dbersih dgn bersih...hos paip rosak

2026-05-26 • via Nuitee
I
Izyan • extended_group • my
8
2026-05-18 • via Nuitee
A
Azah Abdul Aziz • solo_traveller • my
8
Strategic spot
Pros:

Can extend stay until 3pm with additional charge

Cons:

Room quite small

2026-05-17 • via Nuitee
S
Sofeeya Che Mat • solo_traveller • my
8
2026-05-09 • via Nuitee
N
Nordiana • solo_traveller • my
9
Nice location.
Pros:

Floor..because clean.

Cons:

Toilet..its posibble to prepare slipper since toilet always wet..esp after shower because there is no saparate area between it.

2026-05-08 • via Nuitee
W
WAN HAFIZATUL AIMI • solo_traveller • my
5
2026-05-03 • via Nuitee
M
M Luqman • couple • my
9
Good
Pros:

Friendly Staff

Cons:

Nothing

2026-05-03 • via Nuitee