Serapi Hotel

Hotels
7.6 (559 reviews)
415-422, Jalan Kulas Utara Dua Kampung Bandarshah , Kuching , MY

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Location
Affordability
Friendly Staff
Cons:
Cleanliness issues
Poor service responses
Noisy rooms

Categories

Cleanliness
6.65
Many reviews highlight dirty rooms and insufficient cleaning standards.
Service
7.65
Mixed experiences reported; some happy, others dissatisfied with customer service.
Location
8.65
Guests appreciated the strategic location of the hotel.
Room Quality
7.15
Issues with room conditions noted, but some rooms were clean.
Amenities
7.65
Basic amenities available, but some guests noted limitations.
Value for Money
7.65
Perceived as affordable but not aligning with quality expectations.
Food and Beverage
7.15
Food offerings were simple and could be improved.
Overall Experience
8.25
Varied experiences; reasonable for the price but significant room for improvement in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:51

Property Description

Modern Amenities and Services
Serapi Hotel offers a wide range of amenities, including free WiFi, room service, and a 24-hour front desk. Guests can enjoy modern comforts and convenience throughout their stay.

Comfortable and Well-Equipped Rooms
Relax in air-conditioned rooms that feature a desk, minibar, flat-screen TV, and a private bathroom with a bidet. Each room is thoughtfully designed with your comfort in mind.

Scenic Location and Nearby Attractions
Situated in Kuching, guests can explore nearby attractions such as Fort Margherita Kuching and Harmony Arch Kuching. The hotel's convenient location provides easy access to key destinations for a memorable stay.

Book your stay at Serapi Hotel today for an unforgettable experience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 02:00 PM

Location

Guest Reviews

7.6
Based on 559 reviews
Cleanliness: 6.65
Service: 7.65
Location: 8.65
Room Quality: 7.15
Amenities: 7.65
Value for Money: 7.65
Food and Beverage: 7.15
Overall Experience: 8.25
M
Mohd Faizol • solo_traveller • my
8
2026-10-25 • via Nuitee
A
Abdul Rahman • solo_traveller • my
7
2026-10-24 • via Nuitee
B
Baharudin • couple • my
10
For the price, its superb.
Pros:

Im on working trip. This hotel very clean, easy parking, smells good, staff all good.
Got burger stall across the road.

Cons:

So far nothing. Price affordable.

2026-10-22 • via Nuitee
B
Baharudin • couple • my
10
2026-10-22 • via Nuitee
N
Najamudin • couple • my
4
Not so favourable.
Pros:

Good location.

Cons:

Room have no windows and strong smell of musty in the room including the bed and towels.

2026-10-09 • via Nuitee
N
Nik Nisreen • couple • my
10
2026-10-09 • via Nuitee
N
Nurfarhin • solo_traveller • my
8
2026-10-08 • via Nuitee
H
Hassan • solo_traveller • my
10
2026-08-25 • via Nuitee
H
Hein • solo_traveller • nl
6
Pros:

Op loopafstand van stadscentrum

Cons:

Kamer was niet goed onderhouden, zo was bijvoorbeeld half over de lichtschakelaar geschilderd. Vloer was matig gerepareerd, plafond hing schuin en er kwam gruis uit.

2026-08-16 • via Nuitee
M
Mohd Fadli • family_with_children • my
8
2026-08-15 • via Nuitee
N
Nurain Oly • solo_traveller • my
8
2026-08-05 • via Nuitee
H
Hijjatul • solo_traveller • my
10
2026-07-16 • via Nuitee
E
ernyza • couple • my
10
good environment..good service.
Pros:

mee kolok goreng sedap

Cons:

nothing

2026-07-07 • via Nuitee
M
Miraanesh • solo_traveller • my
3
Pros:

nothing really

Cons:

The room doesn't unlock. No lock in the toilet. TV doesn't work.

2026-07-03 • via Nuitee
M
MOMO1SN • couple • de
3
Ich würde abraten, dieses Hotel zu buchen.
Pros:

Eine Mitarbeiterin war sehr freundlich und hat uns Buspläne rausgesucht und auch einen Grab für sehr früh morgens bestellt. Die Dame im Restaurant war auch sehr freundlich, verstand aber nicht gut Englisch.

Cons:

Das Hotel ist sehr in die Jahre gekommen. Die Betten waren ok, aber es war insgesamt nicht sauber, Schimmel überall, vor allem im Bad, Kot von kleinen Tieren auf der Fensterbank.

2026-06-28 • via Nuitee
N
Nelleyhamdra • solo_traveller • my
8
2026-06-27 • via Nuitee
H
HASNITA • solo_traveller • my
10
2026-06-22 • via Nuitee
A
Azah Abdul Aziz • solo_traveller • my
8
2026-06-21 • via Nuitee
N
Nur Faidatul Alya • solo_traveller • my
8
2026-06-17 • via Nuitee
A
Azira • solo_traveller • my
6
2026-06-13 • via Nuitee