Diamond Hotel And Resto

Hotels
6.8 (35 reviews)
Jacinto St., Bgy. Narra, Catarman, Northern Samar , Catarman , PH

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Good wifi
Cons:
No phone in room
Poor water system
Toilet issues
Small rooms
Limited power sockets

Categories

Cleanliness
4.35
Issues with toilet cleanliness and room maintenance mentioned.
Service
8.31
Standard service standard for a hotel of this rating.
Location
9.35
Excellent location for the hotel.
Room Quality
5.31
Rooms are small and poorly designed with maintenance issues.
Amenities
6.34
Limited amenities with few power sockets.
Value for Money
6.3
Not good value due to several issues.
Food and Beverage
7.35
Breakfast small but acceptable.
Overall Experience
7.12
Overall, would not stay again due to many issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:22

Property Description

Luxurious Accommodation
Diamond Hotel And Resto offers elegant rooms with modern amenities, including a flat-screen TV, air conditioning, and private bathrooms. Some rooms even feature a balcony for a stunning view.

Exceptional Dining Experience
Indulge in a culinary journey at our on-site restaurant serving delectable Asian cuisine. Unwind at the bar with a refreshing drink after a long day of sightseeing.

Convenient Facilities
Benefit from our 24-hour front desk, airport transfers, shared lounge, and complimentary WiFi throughout the property. Enjoy a hassle-free stay with our attentive staff ready to cater to all your needs.

Experience luxury and comfort at Diamond Hotel And Resto. Book now for an unforgettable stay in Catarman.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

6.8
Based on 35 reviews
Cleanliness: 4.35
Service: 8.31
Location: 9.35
Room Quality: 5.31
Amenities: 6.34
Value for Money: 6.3
Food and Beverage: 7.35
Overall Experience: 7.12
J
john • solo_traveller • ph
1
Never use again
Pros:

Nothing's really it was poor all round

Cons:

Ordered food on room service it was like food cook the night before hated up in a microwave very poor quality wife couldn't sleep because bed was too hard there was no way to park car because the road was being repaired outside they were repairing it for two weeks previous but still advertising online off road parking ,was told by stuff that i couldn't have any coffee until 10:00 in the morning they offered me 3in 1 coffee but i'm diabetic i can't have sugar they was nothing to eat for breakfast no even an egg they did offer to go out and get one for me totally unprofessional hotel serving stuff in the restaurant at breakfast time was disrespectful to me, so me and my wife just left the hotel we will think twice before using booking.com again

2026-09-03 • via Nuitee
M
Mohamed • couple • mv
1
i was visiting to Catarman and looking for safe clean place to stay and booked 5 nights at this place it was worst hotel
Pros:

no hot water in the shower no drinking water in the room i saw 5 cockroaches in the room there was a safe in the dose not work asked to the reception the staff respond none of any safe box working condition in the hotel maintanence was very very poor not recomend this place

Cons:

nothing like there

2026-08-26 • via Nuitee
J
Jeffery • solo_traveller • us
4
2026-06-08 • via Nuitee
H
Huy • solo_traveller • vn
5
Cons:

there is not toilet seat. The faucet handle is extremely difficult to turn. The wifi is extremly slow. The wall is thin so you can hear anthing outside on the hall. There is only 1 outlet at the table, that means you can only charge 1 phone at a time far away from your bed.

2026-04-20 • via Nuitee
J
Jennylyn • couple • au
4
The staff were good and polite but the cleaning was very poor
Pros:

Balcony for smoking

Cons:

Unclean mirror was not clean light fittings over the bed were not clean the water in the shower was very slow there is cockroaches in the bedroom and ants in the bathroom

2026-04-13 • via Nuitee
N
Nelia • solo_traveller • us
5
Pros:

Staff was professional,polite and kind

Cons:

No hair dryer for guest only for suites

2026-03-21 • via Nuitee
R
Rodney • couple • au
8
Pros:

Convenience to markets and marketplace

Cons:

Delay in parking availability

2026-02-25 • via Nuitee
M
Mccleery • couple • au
7
2026-02-23 • via Nuitee
K
Krizza Marie • extended_group • de
9
2026-01-14 • via Nuitee
F
Fabien • solo_traveller • ca
2
Would not stay here again.
Pros:

Excellent location. Wifi working well. Breakfast small but yes, ok.

Cons:

No phone in the room, meaning at every pb you need to REdress and run to the front desk, with an elevator slow as hell. Shower has no water, you need to REdress and run to the front desk. Once they put the water on, extremely hard to select a lukewarm temperature, it's either too cold either too hot. Toilet lack a seat, you just barely seat on that thing. Toilet flush does not work. Rooms have zero window. Rooms have so very few power sockets, actually I think it was only 1. Rooms are very small, even if you pay for an upgraded one. In front of the room mirror, the hard furniture holding the light, is "exactly" at human height. Meaning as you look down, looking on the small desk underneath that mirror, I banged my head on that very sharp and pointy angle a few times, so very painful grrrr why on Earth do they do that.

2025-11-23 • via Nuitee
C
Campomanes • family_with_children • ph
1
2025-11-15 • via Nuitee
J
Jerry • solo_traveller • us
10
Pros:

Very nice

2025-11-12 • via Nuitee
A
Alejandro • couple • us
7
2025-09-30 • via Nuitee
E
Espayos • solo_traveller • ph
8
2025-08-08 • via Nuitee
C
Cynthia • family_with_children • us
7
2025-07-27 • via Nuitee
M
McCoy • family_with_children • us
8
The room is comfortable and the bed
Pros:

Convinced

Cons:

Some rooms have WiFi signal, and some rooms doesn’t have WiFi signal

2025-07-06 • via Nuitee
J
Jaime • young couple • au
5
Passable
Pros:

the breakfast was just fair and the location is good.

Cons:

when we arrived at the hotel, me and my husband was assiged to a roon where i didnt feel comfortable. the room was stinky and the floor seemed needs renovation. the aircon is terrible, very noisy as heat is absorbed by the room through the window. its was horrible and we webt down to the reception to complain. he told us that they decided to assign us in that room because the wifi is poorly working in the other room. we insisted to transfer into a comfortable room. they transfer us and i was really expecting that there were no available room that’s why they assigned us into a horrible room. we paid to get thw best and comfortable room. hopefully, next time they wont do the same thing to us or to any other guest because it is not fair.

2025-06-17 • via Nuitee
C
Cristian • group • ph
8
Very good
2025-06-10 • via Nuitee
M
Marifel • family with young children • ph
7
Good
2025-05-26 • via Nuitee
R
Robert • young couple • us
7
Cost was a bit high for what you got.
Pros:

Room was decent, kind of modern feel. It had a frig and the TV worked. They did have a decent restaurant downstairs, food wasn't bad. Staff were helpful and nice.

Cons:

bathroom needed cleaning, cobwebs on the ceiling, and some maintenance around sink area. I had requested over the net for airport drop-off but apparently the driver needs to be informed with plenty of time, so we loaded up a trike and off we went for half the price.

2025-04-02 • via Nuitee