Hotel Austral by Exsel "Ker Sin Dni", au coeur de Saint Denis

Hotels
7.7 (914 reviews)
20, rue Charles Gounod , Saint-Denis , re

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Clean environment
Cons:
Noise issues
Limited amenities
Breakfast quality concerns

Categories

Cleanliness
6.95
Mixed reviews indicating cleanliness issues like outdated rooms.
Service
8.95
Consistently praised for friendly and helpful staff.
Location
8.95
Location mentioned as a strong point; very central.
Room Quality
7.45
Some complaints about noise and outdated facilities.
Amenities
7.45
Amenities received mixed feedback, especially regarding breakfast options.
Value for Money
7.45
Value perceived as reasonable but could improve with better amenities.
Food and Beverage
6.45
Breakfast options and quality raised concerns in several reviews.
Overall Experience
7.95
Overall experience considered good, overshadowed by some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:37

Property Description

Luxurious Accommodation

Hotel Austral in Saint-Denis offers a blend of comfort and convenience with free WiFi, a refreshing swimming pool, and an inviting on-site bar for guests to unwind.

Modern Amenities

Each room is equipped with a flat-screen TV, satellite channels, and a private bathroom. Some rooms even feature a cozy seating area for added relaxation.

Convenient Location

Situated just 9.5 km from Roland Garros Airport, Hotel Austral provides easy access to nearby attractions such as Saint-Gilles-les-Bains and Cilaos, making it an ideal choice for travelers seeking both leisure and exploration.

Ready to experience a perfect blend of luxury and convenience? Book your stay at Hotel Austral now for an unforgettable getaway.

Important information:

Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 914 reviews
Cleanliness: 6.95
Service: 8.95
Location: 8.95
Room Quality: 7.45
Amenities: 7.45
Value for Money: 7.45
Food and Beverage: 6.45
Overall Experience: 7.95
P
Perrine couple mu
6
2026-06-20 via Nuitee
M
Marie Lyse solo_traveller fr
9
Pros:

L'emplacement

Cons:

La piscine aurait besoin dun raffraichissement ou d'un très bon nettoyage à l'intérieur tout autour.
Et d'autres chaises longues.

2026-06-15 via Nuitee
啓子 couple jp
7
2026-06-13 via Nuitee
啓子 couple jp
6
円安なので日本人には少し高い気がする。
Pros:

バスターミナルに近く、バス移動が出来る。
スタッフがとても親切で何か聞くと丁寧に色々説明してくれる。
チェックアウトの日はシャワー使ってと言ってタオルも貸してくれた。
どのスタッフも感じがいい。

Cons:

シャワーとバスタブとの切り替えがうまく出来ない。
シャワーを出し続ければ良いようだが、バスタブのガラスの扉がきちんと閉まらないので大量にお湯が外に出てしまった。
慌ててバスタオルを2枚もらって処理した。
2泊目に部屋を変えてもらいたかったが、通常のツインは空いてなくハリウッドツインの部屋しか空いてなかったので、その部屋でまた泊まった。

2026-06-13 via Nuitee
B
BACAR Hassani solo_traveller fr
9
2026-06-12 via Nuitee
J
jeremy solo_traveller mu
7
2026-06-11 via Nuitee
E
Enzo solo_traveller fr
1
Pros:

Le personnel est génial et je vais à chaque fois chez eux et je devais retourner en septembre. Malheureusement je ne vais plus jamais y retourner je me suis fait insulté à la piscine par une personne qui m’as demandé d’aller fumer ailleurs. Un truc horrible et il a persisté . Je voyage tous l’année et je vie à l’hôtel toute l’année mais je suis rester choqué par le comportement de cette personne qui étais aussi impulsif. Moi je vous invite au fumeur d’éviter de croiser cette personne c’était imaginaire .

Cons:

Je viens de signaler

2026-06-10 via Nuitee
S
Stelios couple cy
8
Exceptional treatment from personnel, facilities are basic yet serve their purpose. Not Value for $
Pros:

The personnel went out of their way to accomodate our luggage after our check-out and offered all the common areas of the hotel to be used till our flight. We really appreciated this!

Cons:

The rooms and facilities leave something to be desired.

2026-06-09 via Nuitee
E
Eva couple es
8
2026-06-08 via Nuitee
N
nikitasou solo_traveller fr
10
Pros:

Personnel adorable , literie superbe, emplacement au top. Idéal pour séjour court .

2026-06-06 via Nuitee
M
Melina solo_traveller ch
7
Pros:

Es war gut für die erste Nacht. Das Personal war sehr freundlich. Insgesamt aber nichts spezielles.

2026-06-06 via Nuitee
F
François solo_traveller yt
8
2026-05-31 via Nuitee
J
Jean Marc couple fr
10
Excellent hôtel avec un personnel très agréable et bienveillant
Pros:

Sa localisation

2026-05-27 via Nuitee
E
Emily family_with_children fr
8
Pros:

Personnel très accueillant.

2026-05-24 via Nuitee
C
Christine solo_traveller fr
9
Pros:

L'amabilité du personnel et leurs conseils

Cons:

La salle de bain serait à rafraîchir

2026-05-24 via Nuitee
A
Alain couple fr
8
Rapport situation prix
Pros:

L’emplacement

Cons:

La vue
Petit dej moyen

2026-05-24 via Nuitee
Y
Yannick solo_traveller re
8
Très bien.
Pros:

La gentillesse de l'accueil. Le calme alors que c'est en centre ville.

Cons:

C'était très bien. Quelques petits détails à régler. Une fuite de la chasse d'eau de la chambre 119, ce qui fait qu'elle se déclenche régulièrement, obligé de fermer le robinet pour ne plus être dérangé. Prévoir des sachets un peu plus grands pour les poubelles.

2026-05-23 via Nuitee
E
ELIOR solo_traveller yt
7
Pros:

La situation géographique

Cons:

L'allaise en plastique qui fait transpirer et la taille du lit.

2026-05-22 via Nuitee
F
FRANCOISE couple mu
8
Parfait
2026-05-22 via Nuitee
M
Maryse couple fr
10
Pros:

L’emplacement

2026-05-21 via Nuitee