The Empress Hotel

Hotels
8.7 (1131 reviews)
199/42 Chang Klan Rd.,Chiang Mai , Chiang Mai , th

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dated rooms
Breakfast issues

Categories

Cleanliness
8.4
Overall positive sentiment regarding cleanliness across reviews, with some mentions of humidity.
Service
9.2
Staff was frequently praised for being friendly, helpful, and accommodating.
Location
9.2
Location was often highlighted as a strong point, being convenient and accessible.
Room Quality
8.2
Some reviews indicated rooms are a bit dated and need improvement.
Amenities
8.7
Amenities such as a pool and gym were positively received, but some criticism on breakfast.
Value for Money
8.7
General consensus on good value for the prices charged despite some areas needing attention.
Food and Beverage
8.2
Mixed reviews on breakfast quality with specific complaints about equipment.
Overall Experience
9
Overall experience rated positively, but with minor hiccups noted in other categories.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 00:28

Property Description

Luxurious Accommodation

The Empress Hotel, nestled in a serene spot in Chiang Mai, offers a tranquil escape just a short stroll away from the vibrant Night Bazaar. The modern Asian-themed rooms provide a comfortable retreat with stunning floor-to-ceiling windows and marble en suite bathrooms.

Exceptional Facilities

Indulge in the outdoor pool, rejuvenating massages, and savory dining options at the hotel's two restaurants. Stay connected with complimentary WiFi, unwind in the sauna, or keep up with your fitness routine at the well-equipped gym. Additionally, take advantage of the business center, shopping arcade, and convenient car/bicycle rental services.

Convenient Services

Start your day with a delectable buffet breakfast at Chao Nang Coffee Shop and explore the city with ease using the concierge assistance and 24-hour room service. For added convenience, enjoy the option of airport transfers for a hassle-free journey to and from Chiang Mai International Airport.

Book your stay at The Empress Hotel for a truly memorable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for THB 600 per person per night when using an existing bed.
    People 6 years old and over stay for THB 850 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1131 reviews
Cleanliness: 8.4
Service: 9.2
Location: 9.2
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.2
Overall Experience: 9
T
Thomas • solo_traveller • gb
10
2026-06-05 • via Nuitee
C
Colin • couple • gb
9
Great value for money in a hotel with character.
Pros:

Great pool and good views. Very helpful staff.

Cons:

N/a

2026-05-25 • via Nuitee
M
Mark • couple • gb
8
Pleasant stay on both occasions a d convenient for wheat I wanted to do.
Pros:

Friendly and helpful reception,

Cons:

It’s a little dated in the rooms

2026-05-25 • via Nuitee
J
John Trek • solo_traveller • gb
9
Very comfy, very happy during my stay with a top gym
Pros:

Got an excellent deal over Songkran, very comfy and spacious room with nice bathtub. Staff were generally very pleasant and helpful. Decent pool and the gym was great. The hotel was very generous and gave me a HUGE bag of lots of free chocolates, drinks and snacks! Several litres of juice and waters, plus many bags of nuts, chocs and all sorts. Unbelievable generosity!

Cons:

The location is walkable to the night market and the mall, though it isn't that close. The doormen don't have a lot to do, and many times when I approached the doors they were looking at their phones and didn't notice me and did nothing. Sometimes they did their jobs and opened the doors but nearly half the time they did not. If you are going to pay staff to open the door then make sure they put their phones down when guests are entering or leaving.

2026-05-19 • via Nuitee
S
SHAUN • solo_traveller • gb
9
2026-05-13 • via Nuitee
A
Apichaya • solo_traveller • th
9
2026-04-30 • via Nuitee
K
Kam Wah Winston • solo_traveller • hk
8
2026-04-28 • via Nuitee
K
Kam Wah Winston • solo_traveller • hk
8
2026-04-28 • via Nuitee
N
Nasar • couple • us
10
2026-04-18 • via Nuitee
W
Werner • couple • de
10
2026-04-17 • via Nuitee
P
Punyamoonwongsa • couple • th
10
Comfort, excellent hospitality and breakfast
2026-04-17 • via Nuitee
T
Tomi992 • solo_traveller • gb
10
Pros:

Loved to design of the hotel, the staff is cute, and the location is very good.

Cons:

-

2026-04-15 • via Nuitee
H
Hong-Nghia • extended_group • ch
9
Je suis satisfait et content
Pros:

Oui

Cons:

Non

2026-04-13 • via Nuitee
S
Sharon • couple • il
10
2026-04-12 • via Nuitee
S
SHAUN • couple • gb
9
2026-04-09 • via Nuitee
C
Christoph • couple • th
9
2026-04-06 • via Nuitee
S
SHAUN • couple • gb
9
Pros:

Comfort

Cons:

Nothing

2026-04-06 • via Nuitee
R
Racheli • solo_traveller • il
9
Pros:

המלון נגיש וקרוב להכול במרחק הליכה (בית חב"ד והשוק לילה)

2026-03-24 • via Nuitee
R
Racheli • solo_traveller • il
9
Pros:

המיקום מעולה! מרכזי ונגיש מאוד, וזה היה היתרון הכי גדול של המלון.

2026-03-24 • via Nuitee
B
Bancha • couple • th
10
2026-03-22 • via Nuitee