Mass Hotel

Hotels
7.5 (195 reviews)
No 1-2, 2nd Floor, Jalan Emas 5, Taman Komersil Emas , Kampong Kerayong , MY

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Laundry
Ironing service
Dry cleaning
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Hotel is clean
Facility is nice
Cons:
No hot water in the room
Room is small
Parking is far
No iron in the room
Staff not friendly

Categories

Cleanliness
7.21
Hotel is clean but some concerns about maintenance.
Service
8.18
Staff okay, but could be friendlier.
Location
7.72
Parking is far but location is generally acceptable.
Room Quality
6.67
Small room with issues like noisy air conditioning.
Amenities
7.2
Lacks some basic amenities such as an iron and hot water in the room.
Value for Money
7.66
Standard value for the hotel given some drawbacks.
Food and Beverage
7.71
Not mentioned, assumed to be standard.
Overall Experience
7.68
Overall experience is fair with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:30

Property Description

Comfortable Rooms with Free WiFi
Experience cozy air-conditioned rooms with free WiFi access and private bathrooms. Some rooms offer balconies with stunning city views.

Entertainment at Your Fingertips
Relax and unwind with flat-screen TVs in all rooms. Bed linen and towels are provided for your convenience.

Exceptional Service
Our friendly staff are fluent in English and Malay, available 24/7 at the reception to assist you with anything you need.

Book your stay at Mass Hotel for a memorable experience in Kampong Kerayong!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.5
Based on 195 reviews
Cleanliness: 7.21
Service: 8.18
Location: 7.72
Room Quality: 6.67
Amenities: 7.2
Value for Money: 7.66
Food and Beverage: 7.71
Overall Experience: 7.68
A
AHMAD RIDZWAN • family_with_children • my
10
Awesome
Pros:

None at the moment

Cons:

None

2026-09-12 • via Nuitee
N
Nurul • couple • my
9
2026-09-09 • via Nuitee
N
Nurariff • extended_group • my
7
2026-09-07 • via Nuitee
A
Abd Majid • solo_traveller • my
6
2026-09-03 • via Nuitee
M
Mohd • solo_traveller • my
8
Pros:

Good

Cons:

Old aircond- hot

2026-09-02 • via Nuitee
N
Norasliza • solo_traveller • my
9
Pros:

Clean

Cons:

None

2026-09-01 • via Nuitee
A
Anis • extended_group • my
10
2026-08-23 • via Nuitee
N
Nor Afidah Zaffery • solo_traveller • my
10
2026-08-03 • via Nuitee
F
Faridah • extended_group • my
9
2026-08-02 • via Nuitee
Z
zeke • solo_traveller • my
8
2026-07-09 • via Nuitee
A
Azmi • solo_traveller • my
6
Pros:

Parking, toilet ok

Cons:

Fisility very poor,no have chair inside room,no have sajadah,..grand total at booking 80++... At hotel 90++...

2026-07-08 • via Nuitee
Z
zeke • solo_traveller • my
8
2026-07-08 • via Nuitee
S
Syed Muhammad bin • solo_traveller • my
9
2026-06-29 • via Nuitee
A
AHMAD • solo_traveller • my
6
Pros:

Close proximity to all amenities

Cons:

No lift. Room was thick with cigarette smell. Took me hours to get rid of it, by opening all windows. Should be smoking-free environment. Not enough hangers provided. Not recommended!

2026-06-26 • via Nuitee
N
nurul • solo_traveller • my
8
Pros:

Good staff

Cons:

Nothing

2026-06-19 • via Nuitee
S
Sulaiman • solo_traveller • my
6
2026-06-18 • via Nuitee
A
AHMAD RIDZWAN • family_with_children • my
8
2026-06-10 • via Nuitee
N
NURUL • solo_traveller • my
7
2026-06-03 • via Nuitee
I
IZAH • solo_traveller • my
6
2026-06-03 • via Nuitee
E
Ema • solo_traveller • my
6
Sediakan kemudahan yg lengkap..
Pros:

Econ sejuk ,bilik dan bilik mandi luas,air yang kuat..

Cons:

Tiada sejadah,tiada sabun mandi,tiada siaran movie

2026-05-31 • via Nuitee