SRITEL BOUTIQUE HOTEL

Hotels
7.9 (474 reviews)
27&29 , Jalan Bulan BL U5/BL Bandar Pinggiran Subang , Shah Alam , MY

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Hiking
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Comfortable
Good Location
Spacious Rooms
Cons:
Dirty Rooms
Limited Amenities
Food Choices

Categories

Cleanliness
6.48
Multiple complaints about dirty rooms and leaking bathrooms.
Service
8.95
Staff is kind, providing a positive sentiment.
Location
8.99
Good location as mentioned in several reviews.
Room Quality
7.44
Some rooms commented on being too small or having an unpleasant smell.
Amenities
6.97
Limited amenities mentioned, with some lacking essentials.
Value for Money
8.43
Generally meeting expectations and considered adequate.
Food and Beverage
7.48
Feedback mentions limited food choices.
Overall Experience
8.45
Overall a good stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 17:04

Property Description

Luxurious Rooms

Experience comfort and style in our air-conditioned rooms with free WiFi and flat-screen TVs.

Convenient Location

Located just a short distance from popular attractions such as Evolve Concept Mall and Perdana Botanical Gardens.

Exceptional Service

Our friendly staff are available 24/7 to assist you in English and Malay.

Book your stay at SRITEL BOUTIQUE HOTEL for a memorable experience in Shah Alam.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

7.9
Based on 474 reviews
Cleanliness: 6.48
Service: 8.95
Location: 8.99
Room Quality: 7.44
Amenities: 6.97
Value for Money: 8.43
Food and Beverage: 7.48
Overall Experience: 8.45
P
Pua • family_with_children • my
1
Pros:

Nothing
Extremely disappointing experience.
I honestly regret booking this hotel. I chose Sri Tel Boutique Hotel because I saw so many good reviews, so I expected a pleasant and welcoming stay. Unfortunately, what I experienced was completely the opposite.
The receptionist was extremely rude and unwelcoming from the moment we arrived. She had a very unpleasant attitude, kept showing an unfriendly expression, and did not make any effort to communicate politely or make us feel welcome as guests. Her attitude alone made the check-in experience very uncomfortable.
What made the situation even more disappointing was the behaviour of two other staff members who were cleaning the area. They were making unnecessary and annoying noises and behaving playfully while guests were around. I was honestly surprised to see this kind of behaviour in a hotel.
Then, when we entered our room, the air-conditioning was not working properly. I immediately requested a room change. Instead of handling the problem professionally, I was made to wait and had to insist several times before they finally agreed to change the room.
The receptionist then made a comment  implying that she could not know whether I had already used anything in the room and that even if I had used a little water in the bathroom, changing the room could be an issue. I found this extremely disrespectful. The problem was not caused by me but the air conditioning was not working. As a paying guest, I should not have to argue just to receive a room with basic facilities that are actually working.
Eventually, they changed the room, but by then the whole experience had already left a very bad impression.
I have stayed in many hotels, and I understand that sometimes problems can happen. What matters is how the staff handle those problems. Unfortunately, the attitude and customer service here were extremely poor.
The positive reviews were the reason I booked this hotel, but based on my personal experience, I was extremely disap

Cons:

Everything Extremely disappointing experience.
I honestly regret booking this hotel. I chose Sri Tel Boutique Hotel because I saw so many good reviews, so I expected a pleasant and welcoming stay. Unfortunately, what I experienced was completely the opposite.
The receptionist was extremely rude and unwelcoming from the moment we arrived. She had a very unpleasant attitude, kept showing an unfriendly expression, and did not make any effort to communicate politely or make us feel welcome as guests. Her attitude alone made the check-in experience very uncomfortable.
What made the situation even more disappointing was the behaviour of two other staff members who were cleaning the area. They were making unnecessary and annoying noises and behaving playfully while guests were around. I was honestly surprised to see this kind of behaviour in a hotel.
Then, when we entered our room, the air-conditioning was not working properly. I immediately requested a room change. Instead of handling the problem professionally, I was made to wait and had to insist several times before they finally agreed to change the room.
The receptionist then made a comment  implying that she could not know whether I had already used anything in the room and that even if I had used a little water in the bathroom, changing the room could be an issue. I found this extremely disrespectful. The problem was not caused by me but the air conditioning was not working. As a paying guest, I should not have to argue just to receive a room with basic facilities that are actually working.
Eventually, they changed the room, but by then the whole experience had already left a very bad impression.
I have stayed in many hotels, and I understand that sometimes problems can happen. What matters is how the staff handle those problems. Unfortunately, the attitude and customer service here were extremely poor.
The positive reviews were the reason I booked this hotel, but based on my personal experience, I was extremely dis

2026-09-18 • via Nuitee
W
Wan Shahrazad • solo_traveller • my
7
Pros:

The location

Cons:

None

2026-09-14 • via Nuitee
K
KHAIRUL HAZWAN • couple • my
8
2026-09-10 • via Nuitee
H
Hafizee • couple • my
7
2026-09-09 • via Nuitee
S
Syiqin • extended_group • my
10
2026-09-01 • via Nuitee
L
Lia Saleha • solo_traveller • my
6
Cons:

No halal restaurants nearby

2026-08-30 • via Nuitee
S
SIEW YEAN • solo_traveller • my
6
2026-08-29 • via Nuitee
N
Nazatul Farzana • couple • my
9
2026-08-24 • via Nuitee
D
Dayana Izzati Binti • solo_traveller • my
7
2026-08-19 • via Nuitee
H
haziq • couple • my
9
Pros:

nice

2026-08-10 • via Nuitee
M
Mohamad • couple • my
4
2026-07-13 • via Nuitee
T
Tajul 3 • solo_traveller • my
7
2026-07-08 • via Nuitee
N
Ng • solo_traveller • my
5
2026-07-05 • via Nuitee
T
Tiffany • couple • my
10
2026-07-03 • via Nuitee
H
Hong Kuan • couple • my
3
2026-06-29 • via Nuitee
M
Mohdramli • couple • my
4
2026-06-28 • via Nuitee
A
Abdul Rauf Tumin • solo_traveller • my
8
Pros:

Great

Cons:

Toilet can't flush

2026-06-27 • via Nuitee
A
Akram.Kh • solo_traveller • dz
9
2026-06-23 • via Nuitee
2
21 • solo_traveller • id
1
Cons:

Resepsionis tidak ramah

2026-06-20 • via Nuitee
M
Mohamad amirul amri • couple • my
10
2026-06-19 • via Nuitee