The Capitana Key West

Hotels
9 (3635 reviews)
2401 North Roosevelt Boulevard , Key West , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Beautiful views
Cons:
Limited breakfast options
Issues with location descriptions
High additional fees

Categories

Cleanliness
8.58
Clean and tidy based on multiple reviews, but some guests encountered issues.
Service
9.55
Friendly staff reported, but there were isolated incidents of unhelpfulness.
Location
9.09
Well-located for access, but some guests expressed it was a bit far from the center.
Room Quality
9.04
Rooms described as clean, spacious, and with good views.
Amenities
9.57
Facilities including pool and beach area noted positively.
Value for Money
8.53
Some reviews indicated the price was high for the services provided.
Food and Beverage
8.08
Limited options and additional costs noted, impacting value.
Overall Experience
9.55
Overall good experiences expressed, though some guests had specific concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:37

Property Description

Luxurious Beachfront Stay

Outdoor Pool, Fitness Centre, and Hot Tub
Indulge in relaxation with our outdoor swimming pool, fitness center, and hot tub - perfect for unwinding after a day of exploring Key West.

Elegant Rooms with Stunning Views
Experience comfort and style in our well-appointed rooms equipped with modern amenities. Some rooms offer private patios and breathtaking sea views, ensuring a memorable stay.

Convenient Location and Exceptional Service
Located just 2.1 km from Smathers Beach, our non-smoking property boasts a prime location. Our dedicated staff at the 24-hour front desk are always ready to assist, making your stay truly exceptional.

Book your beachfront getaway at The Capitana Key West now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

Location

Guest Reviews

9
Based on 3635 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.09
Room Quality: 9.04
Amenities: 9.57
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 9.55
F
Frank • couple • de
10
Excellent.
Pros:

It was really nice. Thank Yoi.

Cons:

—-

2026-06-20 • via Nuitee
C
Catherine • couple • us
5
I don’t think I would stay here again, based on some of the things that we were told that were out and out lies
Pros:

The rooms were beautiful. The bed was very comfortable. The shower was wonderful. The pool area was beautiful.

Cons:

We were lied to about several things. We were told prior to, and upon check-in that we would have continental breakfast included in our resort fee, and that was not true. There was no enforcement of any pool rules, and there was a very rambunctious group of children that basically took over the resort the last two days with that we were there.

2026-06-20 • via Nuitee
C
Congchuan • couple • gb
10
2026-06-20 • via Nuitee
R
Raiza • extended_group • cu
10
Formidable
Pros:

Excelente ubicación, muy moderno y acogedor. Accesible, uso de tecnología para facilitar la estancia. Volvería sin reparo alguno.

Cons:

No fueron muy amables durante el check in.

2026-06-20 • via Nuitee
Y
Yanisleydis • family_with_children • us
10
2026-06-19 • via Nuitee
K
kirsten • couple • gb
8
Lovely hotel just out of the center. Very spacious rooms.
Pros:

The rooms were super spacious.

Cons:

That people were eating in the pool.

2026-06-19 • via Nuitee
G
GEANINE • family_with_children • us
9
Overall, it was a great stay and would go back. We rented a golf cart and used that to explore the area and go to town.
Pros:

Loved the location and amenities. It was beautifully designed and rooms very spacious.

Cons:

We paid and booked a water view and they tried to stick us at the lagoon and told us it was an upgrade. When he pointed at the parking lot away from the hotel I knew they must have either overbooked or see if would not notice or care. When I disputed and showed my booking confirmed with water view they quickly reversed and with upper management approval changed our room out. Just beware to other travelers to check your bookings to ensure you get the rooms you paid for.

2026-06-19 • via Nuitee
S
Scotty • couple • us
9
2026-06-18 • via Nuitee
N
Natali • solo_traveller • il
9
Pros:

המיקום מהמם הבריכה והנוף לים פשוט מרגיש כמו גן עדן

Cons:

שאי אפשר להיכנס לים זה חול אבל בלתי אפשרי להיכנס למים הכל שיחים

2026-06-18 • via Nuitee
F
Ferdinando • family_with_children • it
10
Pros:

Tutto

2026-06-18 • via Nuitee
T
Thalia • couple • us
10
2026-06-18 • via Nuitee
J
Jennifer • couple • us
10
2026-06-18 • via Nuitee
D
David • solo_traveller • ie
10
Fantastic
Pros:

Everything, greeted with a warm friendly check in. Customer service was fantastic through out and at the pool. The pool was a nice size and clean area and plenty of sunbeds.

The room was clean, comfortable bed and big and a nice balcony overlooking the water and pool.

Car parking was plenty. It really was one of the best hotels in Key west and the complimentary water was great.

Cons:

Nothing

2026-06-17 • via Nuitee
J
Jessica • couple • be
8
Ok
Pros:

Zwembad en mooie kamer

Cons:

Geen uitgebreid ontbijt

2026-06-17 • via Nuitee
F
FERNANDA • couple • br
9
2026-06-16 • via Nuitee
P
paul • solo_traveller • gb
9
2026-06-15 • via Nuitee
M
Milan • couple • ch
10
Pros:

Schönes moderne Hotel. Hat auch Parkplätze

2026-06-15 • via Nuitee
N
Nadine • couple • us
10
Great birthday weekend at the Capitana Key West
Pros:

The hotel was immaculate inside and outside.
Away from bustling Duval Street but within easy drive to the attractions. Bottled waters and bags of ice were on each floor. Nice patios with modern furniture to enjoy the view.

Cons:

Nothing

2026-06-15 • via Nuitee
J
Jessica • couple • us
10
Incredible
Pros:

The private beach is a plus! Also nice pool. Rooms are comfortable and spacious. Hotel is beautiful.

2026-06-14 • via Nuitee
J
julia • solo_traveller • pl
9
2026-06-13 • via Nuitee