The Capitana Key West

Hotels
9 (3584 reviews)
2401 North Roosevelt Boulevard , Key West , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Beautiful views
Cons:
Limited breakfast options
Issues with location descriptions
High additional fees

Categories

Cleanliness
8.58
Clean and tidy based on multiple reviews, but some guests encountered issues.
Service
9.55
Friendly staff reported, but there were isolated incidents of unhelpfulness.
Location
9.09
Well-located for access, but some guests expressed it was a bit far from the center.
Room Quality
9.04
Rooms described as clean, spacious, and with good views.
Amenities
9.57
Facilities including pool and beach area noted positively.
Value for Money
8.53
Some reviews indicated the price was high for the services provided.
Food and Beverage
8.08
Limited options and additional costs noted, impacting value.
Overall Experience
9.55
Overall good experiences expressed, though some guests had specific concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:37

Property Description

Luxurious Beachfront Stay

Outdoor Pool, Fitness Centre, and Hot Tub
Indulge in relaxation with our outdoor swimming pool, fitness center, and hot tub - perfect for unwinding after a day of exploring Key West.

Elegant Rooms with Stunning Views
Experience comfort and style in our well-appointed rooms equipped with modern amenities. Some rooms offer private patios and breathtaking sea views, ensuring a memorable stay.

Convenient Location and Exceptional Service
Located just 2.1 km from Smathers Beach, our non-smoking property boasts a prime location. Our dedicated staff at the 24-hour front desk are always ready to assist, making your stay truly exceptional.

Book your beachfront getaway at The Capitana Key West now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

Location

Guest Reviews

9
Based on 3584 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.09
Room Quality: 9.04
Amenities: 9.57
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 9.55
M
Michael • couple • us
6
Pleasant visit, friendly staff, quiet spot, conveniently located.
2026-05-23 • via Nuitee
V
Vance • couple • us
10
2026-05-23 • via Nuitee
D
Doris • extended_group • ch
10
Ein wunderbarer Aufenthalt. Es hat uns an nichts gefehlt. Gerne wieder ! Unbedingt zu empfehlen.
Pros:

Wir haben ein Upgrade für ein Cottage erhalten. Wir waren zu dritt. Es war sehr ruhig und wir hatten draussen einen kleinen Pool. Wunderbare, bequeme Betten. Schöner Ausblick auf das Wasser. Das Personal war ausserordentlich nett. Wir konnten alle Wünsche über SMS mitteilen. Kostenlose Parkplätze direkt.vor dem Haus.

Cons:

Nichts

2026-05-23 • via Nuitee
R
Renee Yoder • solo_traveller • us
9
Pros:

The hotel and property are very well taken care of. The staff were friendly and helpful. Location was close to everything and still quiet and comfortable.

Cons:

The marketplace was delicious and affordable. However the breakfast rush was a little slow due to only 1 cooking machine for the sandwiches.

2026-05-23 • via Nuitee
S
Scott • couple • us
10
2026-05-23 • via Nuitee
M
Melissa • solo_traveller • us
10
Pros:

Very clean and grounds well kept. Pool was great with great staff especially Christian and Val

Cons:

Beds were a little hard

2026-05-21 • via Nuitee
B
Brooke • couple • us
10
Relaxing and enjoyable.
Pros:

Laid back with great staff

2026-05-20 • via Nuitee
R
Rhonda • couple • us
10
I DID NOT want to leave!!
Pros:

Everything! Location was great. Frozen grapes and popsicles daily, great food options with friendly staff! Will be back! Hydration stations on every floor.

Cons:

I don’t have any complaints

2026-05-20 • via Nuitee
C
Chris • solo_traveller • us
6
Cons:

The limited parking because the hotel lets golf carts and other vehicles park in guest parking spaces

2026-05-20 • via Nuitee
O
ohad • couple • il
10
מקום נעים , שירותי , נקי . שווה את המחיר
Pros:

המיקום נח מאוד, חניה צמודה בחינם. החדר מרווח עם מרפסת חמודה לכיוון הבריכה. הצוות מאוד שירותי . תמורה מלאה למחיר. יש במקום בריכה, שולחן ביליארד , ועוד משחקי חוץ נחמדים. חדר כושר סביר בהחלט.

2026-05-19 • via Nuitee
L
Laury • family_with_children • be
9
Très bon séjour
Pros:

L’hôtel, la piscine, le calme, les petites collation rafraîchissantes dans l’après midi, l’eau gratuite disponible partout dans l’hôtel

Cons:

Lorsque j’avais réservé j’avais vu dans les commentaires que le petit déjeuner était compris dans le prix sauf qu’en réalité il n’y a pas de restaurant petit dej il s’agit d’un bar/café où il faut passer commande, nous avons eu un crédit de 20$ par jour pour le petit déjeuner mais pour 3 personnes ça ne comble pas ce qui était prévu de base, j’ai trouvé que la piscine manquait lors des derniers jours de nettoyage car bcq de cheveux dans l’eau et on voyait clairement une pellicule dû au produit solaire à la surface de l’eau et personnel à l’accueil pas très chaleureux

2026-05-19 • via Nuitee
N
NEHAMA • couple • il
10
חבל שלא לקחנו לילה נוסף
Pros:

צוות אדיב, מקום מושלם עם בריכה וחוף פרטי

Cons:

הכל מצויין

2026-05-19 • via Nuitee
E
Eileen • couple • us
10
2026-05-18 • via Nuitee
A
Alison • couple • gb
9
An excellent hotel
Pros:

Capitana
Received a lukewarm warm welcome from the front desk. I will say after checking in, I had a few interactions with Carlos on the front desk and he was really friendly and super attentive.The Hotel is super modern and immaculately presented.

The room was spacious and modern and included a microwave. We had a king size bed which was very comfortable and the pillows were like marshmallows, which made for a good night’s sleep. You do get toiletries in the room (sample sizes) and we were there 4 days and these were not replaced. There is a coffee machine in the room together with coffee and tea and condiments. The water pressure is non-existent and there is only cold water from the sink in the bathroom. A nice touch is the free bottles of water and as much as you like together with bags of ice.

We were told by the Front Desk to text them with any requests: we did but didn’t get a response!

Housekeeping was a disaster! You have to tell them that you want your room servicing 😳. I asked twice on one day and the room was not done. When I went to the Front Desk, the following day, no apology! The room was done though, pretty much straight away but I have to say, the girl at the Front Desk was very lack lustre and gave the impression, she couldn’t careless 🥹

The pool/bar area was amazing 🤩 all sun loungers have rolled up towels on them and you can help yourself to as many towels are you need. The large pool was very inviting and heated. There was plenty of sun loungers and this Hotel is one of the first Hotels that I have been in, where people are not up at the crack of dawn reserving seats! There also had a jacuzzi as well. The area was spotlessly clean. The pool/bar staff were very attentive and kept the pool/bar area in pristine condition. A shout out to Marcus who was very friendly and attentive: he gave us advice on things to do in the area and recommendations on restaurants. The food that you could order was 🤩.

2026-05-18 • via Nuitee
שקד בוקר • couple • il
10
2026-05-17 • via Nuitee
D
Dina • couple • us
9
2026-05-17 • via Nuitee
P
Patrick • couple • us
10
Beautiful weather by the pool. Great day on the beach at the cabana. Staff was attentive.
Pros:

Very clean and well maintained facility. Staff is super friendly and on top of everything. Amenities were great and convenient (small store, breakfast and lunch store). McKees great for drinks by the pool.

Cons:

Little pricey, food wasn’t the quality I expected for this type of establishment but still not terrible.

2026-05-17 • via Nuitee
A
Anastassios • couple • us
9
2026-05-17 • via Nuitee
J
Justyna • family_with_children • pl
10
Bardzo komfortowe miejsce
2026-05-16 • via Nuitee
M
Muccio • couple • fr
9
2026-05-15 • via Nuitee