Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and spacious rooms
Cons:
Slow restaurant service
Missing basic amenities in rooms

Categories

Cleanliness
9
The hotel was clean and spacious, although some reviews suggested housekeeping could improve.
Service
9.5
Overall service was highlighted positively, with specific mentions of helpful staff and warm hospitality.
Location
9.5
Multiple reviews praised the great location, particularly for stopovers.
Room Quality
8.5
Rooms were clean and spacious, but issues were raised about room amenities and noise levels.
Amenities
9
Amenities include a spa and kid-friendly features, though some guests noted the absence of basic items like tea or coffee in the room.
Value for Money
8.5
Some reviews felt that certain aspects such as restaurant pricing and lack of free water did not meet expectations for a 4-star hotel.
Food and Beverage
8.5
Food quality was praised, but there were significant complaints about service and food delivery times in the restaurant.
Overall Experience
9.5
Despite some issues, the general sentiment was highly positive, with many recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:58

Property Description

Tranquil Forest Setting
Nestled next to a serene forest in Magura, Hotel Helen offers a stylish retreat just 7 km from Bacău City.

Wellness Oasis
Indulge in relaxation at the on-site indoor pool, hot tub, Finnish or Turkish sauna, and a variety of massage treatments available at an extra cost.

Gastronomic Delights
Savor à-la-carte dining options and a buffet breakfast in the restaurant, while the terrace and bar provide the perfect spots to unwind away from the city buzz.

Experience a peaceful escape at Hotel Helen, where modern comforts meet natural beauty. Book now for a rejuvenating stay amidst tranquility.

Important information:

Kindly note that Hotel Helen offers a complimentary breakfast for a child below 5 years old. For children above 5 years old, guests can order the breakfast for a 5 euro extra charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 518 reviews
Cleanliness: 9
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 9.5
A
Alexandra Madalina • couple • ro
10
Excelent
Pros:

Locație minunată, curățenie, zona spa excelentă, curte interioară îngrijită, mic dejunul și mâncarea de la restaurant super bune.

Cons:

Semnal slab la internet, dar e de înțeles având în vedere locația în pădure.

2026-08-15 • via Nuitee
Володимир • family_with_children • ua
10
2026-08-15 • via Nuitee
I
Isabela • couple • de
10
Locul nostru de suflet când suntem în trecere prin țară și unde revenim de fiecare dată cu drag.
Pros:

Totul e la superlativ, hotelul în sine, locația, personalul, mâncarea, grădina, terasă cu vedere la pădure, absolut totul.

Cons:

Nu găsesc niciun cusur acestui loc.

2026-08-13 • via Nuitee
D
dumy78 • couple • ro
7
Imbietor
Pros:

Locatia, camera, imprejurarile, personalul

Cons:

Aerul conditionat nu face fata absolut deloc, temperatura in camera ajunsese la 30 grade

2026-08-12 • via Nuitee
D
Dina • couple • ro
9
2026-08-11 • via Nuitee
M
Mihaela • couple • ro
10
Pros:

Tot

2026-08-11 • via Nuitee
B
Blaja • solo_traveller • ro
10
2026-08-08 • via Nuitee
Оксана • family_with_children • ua
10
2026-08-08 • via Nuitee
S
Sebastian Spiridon • solo_traveller • ro
10
2026-08-05 • via Nuitee
N
Nadia • couple • ro
10
2026-08-04 • via Nuitee
R
Roxana • couple • ro
10
2026-08-03 • via Nuitee
S
Silviu • couple • ro
9
2026-08-02 • via Nuitee
R
reli • couple • ro
10
2026-07-25 • via Nuitee
F
Ferragina • solo_traveller • it
9
2026-07-23 • via Nuitee
B
Bach • couple • ro
10
Excelent!
Pros:

Un mic colt de rai..
Linsite si aer curat.Un loc perfect in care ne oprim de fiecare data cand suntem in zona.
Camerele sunt mari,luminate si spatioase.
Curatenia este exemplara!
Mic dejun foarte bun!
Daca ajungeti aici,este obligatoriu sa incercati restaurantul Taverna.Aici gasesti preparate autentice ca odinioara,calitate pret execelent.

Cons:

Am comunicat acest aspect si in cadrul chestionarului propriu al hotelului,insa nu am primit niciun feedback.Ar trebui sa existe o deschidere in comunicarea cu clientii.
-pentru un hotel de 4* televizoarele sunt mai mult decat depasite…Fara cablu tv,fara optiune smart sa te poti conecta la ceva,sunt foarte vechi si nu fac cinste unei asemenea locatii.
-Zona de spa necesita imbunatatiri..

2026-07-22 • via Nuitee
L
Larysa • extended_group • ua
10
Pros:

Понравилось все: красивая территория, чистые номера с красивым видом, внимательный персонал, обслуживание в ресторане.

Cons:

Окна выходили на дорогу - шум от проезжающего транспорта.

2026-07-17 • via Nuitee
B
Bogdan • family_with_children • ro
10
2026-07-15 • via Nuitee
Ștefan • couple • ch
9
2026-07-15 • via Nuitee
S
Sandu • solo_traveller • ro
10
Pros:

A fost un sejur de neuitat! Conditii foarte bune de cazare, am primit upgrade gratuit la camera deluxe, acces inclus la spa, mancarea delicioasa. Exteriorul este amenajat impecabil. Felicitari!

2026-07-15 • via Nuitee
A
Alon • solo_traveller • lv
10
2026-07-13 • via Nuitee