Aljanna House

Hotels
8.2 (106 reviews)
Calle 26 s/n Entre Avenida 19 y 17 , Bacalar , MX
+52 314 108 1357

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Garden
Hiking
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and attentive staff
Good location near attractions
Cons:
Limited breakfast options
Some amenities need attention

Categories

Cleanliness
7.93
Many reviews positively mention cleanliness, but there are some concerns regarding certain amenities.
Service
8.4
The staff are frequently described as friendly and attentive, ensuring a good level of service.
Location
8.44
The location is generally well received, with easy access to the beach and local attractions.
Room Quality
8.39
Rooms are spacious and clean, meeting guests' expectations for comfort.
Amenities
8.12
Amenities were appreciated, though a few issues were noted with coffee machines and other facilities.
Value for Money
8.18
Guests feel they received good value for their stay, particularly considering the included breakfast.
Food and Beverage
7.93
Breakfast has been a common point of contention, being described as basic and limited.
Overall Experience
8.2
Guests generally report a positive experience with minor issues that did not significantly detract.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:24

Property Description

Luxurious Accommodation
Aljanna House in Bacalar offers 4-star accommodation with free WiFi, a garden, and a terrace. The rooms feature balconies with stunning city views, air conditioning, and flat-screen TVs.

Relaxing Amenities
Guests can unwind in rooms with garden views, private bathrooms, and cozy patios. The hotel provides bed linen, towels, and fridges in each room for added comfort and convenience.

Exciting Activities
Explore the picturesque surroundings with bike hire available for cycling enthusiasts. Don't miss out on the opportunity to discover the beauty of Bacalar during your stay at Aljanna House.

Book your stay now at Aljanna House and experience luxury and comfort in the heart of Bacalar.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 106 reviews
Cleanliness: 7.93
Service: 8.4
Location: 8.44
Room Quality: 8.39
Amenities: 8.12
Value for Money: 8.18
Food and Beverage: 7.93
Overall Experience: 8.2
M
Mavi • extended_group • it
8
Pros:

Pulizia e servizi

Cons:

staff preciso, ma poco empatico

2026-09-09 • via Nuitee
B
Borjabad • couple • es
8
Limpio, habitaciones amplis
Pros:

Habitaciones amplias

Cons:

Desayuno poco variado y café no muy bueno

2026-09-06 • via Nuitee
V
Vincenzo • couple • it
5
Camera non conforme alle foto. Colazione striminzita.
Cons:

La nostra camera non era per nulla simile alle foto. Dentro un container. Colazione striminzita ed accoglienza frettolosa.

2026-09-03 • via Nuitee
H
Herrera • solo_traveller • mx
9
Pros:

La habitación muy espaciosa

Cons:

Todo ok

2026-08-30 • via Nuitee
V
Valdez • solo_traveller • mx
9
Pros:

La atención

2026-08-28 • via Nuitee
A
Alessandra • extended_group • it
8
Ottima soluzione a due passi dalla laguna
Pros:

Gli alloggi sono semplici ma molto spaziosi e corrispondenti alla descrizione. Abbiamo molto apprezzato che i letti (grandi e comodissimi) venissero rifatti tutti i giorni. Ottimo il livello di pulizia e buona la posizione, poco distante a piedi dalla laguna, da alcuni buoni ristoranti e da alcuni supermercati. Un ringraziamento speciale ad Alex che gestisce il bed and breakfast, molto gentile e accogliente, disponibile per qualsiasi esigenza. Consiglio assolutamente questa struttura

Cons:

In una delle delle due camere prenotate (quella al piano superiore) la doccia aveva pochissima pressione

2026-08-27 • via Nuitee
M
Marcela • solo_traveller • br
8
Pros:

Quarto grande, camas boas

Cons:

Chuveiro com pouca água.

2026-08-23 • via Nuitee
R
Ruben • solo_traveller • si
10
Pros:

Zelo asketsko urejeno, ampak vse nujne stvari so na voljo. Gostitelj je hiter in učinkovit, zajtrki so nekoliko skromni ampak s kakšnim toastom več bi se človek za silo najedel.

Cons:

Ni posebnega udobja, še posebej zunanji stoli za zajtrkovanje niso ravno najbolj primerni.

2026-08-19 • via Nuitee
A
Andrea • solo_traveller • it
8
Pros:

Sistemazione con rapporto qualita' prezzo eccellente. Camera con terrazza ad uso esclusivo comoda e ampia. Stanza con doppio letto matrimoniale. Colazione semplice ma buona e fresca. Ottima posizione

2026-08-17 • via Nuitee
F
Francesca • extended_group • it
5
2026-08-14 • via Nuitee
G
GOLDSTEIN • family_with_children • fr
8
2026-08-07 • via Nuitee
M
Marcio • extended_group • br
3
Boa hospedagem.
Pros:

Bom quarto, localização longe da lagoa para ir a pé e perto da estrada 307 mas isso não nos atrapalhou já que estávamos de carro para locomoção e não ouvimos barulho dos carros na estrada.

Cons:

Não saia água do chuveiro no quarto 4. Mesmo falando com o atendente o problema não se resolveu. Praticamente um conta gotas... era um filete de água que saía. Tivemos de praticamente ter de tomar banho de balde.

2026-08-03 • via Nuitee
P
Pierre • family_with_children • gb
8
Pretty central with lovely helpful staff
Pros:

Lovely people who are always ready to help travellers

2026-07-25 • via Nuitee
E
Eléonore • couple • fr
9
Pros:

L’hôte était adorable et le petit déjeuner est top

2026-07-19 • via Nuitee
L
Laura • family_with_children • es
9
Pros:

La limpieza, el desayuno y la calidad/precio

Cons:

Un poco alejado del centro

2026-07-15 • via Nuitee
C
Cesar • extended_group • es
10
Agradable alojamiento a excelente precio
Pros:

Buena ubicación, excelente relación calidad-precio
Muy cómodo, aire acondicionado estupendo
Nos trataron estupendamente y nos recomendaron actividades que nos ayudaron a reservar
Para una de las actividades iba a llover a la hora programada y nos la adelantaron para no tener que sufrir la lluvia

Cons:

todo perfecto

2026-06-25 • via Nuitee
O
Oswaldo • family_with_children • co
6
Pros:

El señor que nos atendió nada amable escasamente se dirigía así uno eso porque lo buscaba deben tener cuidado aquí en dejan encargado el hotel, muy malo para atender personal no lo recomiendo.

Cons:

El que atiende no lo sabe hacer y la repetición del desayuno todos los días lo mismo deben variar para que sea más agradable.

2026-05-20 • via Nuitee
S
Sean • solo_traveller • ca
10
Great location very friendly owner. Clean rooms great breakfast to start the day.
Pros:

Clean very spacious rooms

Cons:

Nothing all was fine

2026-05-18 • via Nuitee
L
López Mora • solo_traveller • mx
10
Pros:

Estuvo muy bien, está ubicado en buen lugar y el personal fué muy amable, el desayuno incluído también estuvo bien. Lo recomiendo.

2026-05-17 • via Nuitee
P
PHILIPPE • couple • fr
8
2026-05-13 • via Nuitee