Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Affordable
Clean room
Cons:
Slow internet
No hot water
Dirty bathroom
Minimal amenities

Categories

Cleanliness
5.9
There are complaints about dirty bathrooms and thin blankets.
Service
7.9
The staff is noted as helpful and kind, but some service issues reported.
Location
7.9
Mixed reviews; some found it convenient while others did not.
Room Quality
6.4
Issues with hot water and insufficient toiletries noted.
Amenities
6.4
Minimal amenities were provided, limiting overall comfort.
Value for Money
5.9
Several guests felt it was not worth the price paid.
Food and Beverage
6.9
Breakfast rated as expensive, but no major complaints about food quality.
Overall Experience
7.9
Mixed experiences, with some guests expressing a desire to return despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:46

Property Description

Convenient Location: Strategically located in Cebu City, The Well Hotel offers elegant and comfortable accommodation with free WiFi access throughout the property. Guests can easily explore nearby attractions like Fuente Osmena Circle and Colon Street.

Modern Amenities: The air-conditioned rooms at The Well Hotel offer city views and come equipped with a flat-screen TV, electric kettle, and mini-fridge. The en suite bathroom provides a range of complimentary toiletries and a hairdryer for guests' convenience.

Exceptional Services: With a 24-hour front desk, car rental services, and on-site dining at D Café offering a variety of local and fusion cuisine, The Well Hotel ensures a hassle-free and enjoyable stay for all guests.

Book your stay at The Well Hotel now to experience comfort and convenience in Cebu City!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

6.9
Based on 294 reviews
Cleanliness: 5.9
Service: 7.9
Location: 7.9
Room Quality: 6.4
Amenities: 6.4
Value for Money: 5.9
Food and Beverage: 6.9
Overall Experience: 7.9
L
Libor • solo_traveller • cz
1
The toilet is not clean.Its sucks
Pros:

I am sorry but I don't what I like

Cons:

the toilet is not clean,It's terrible,the shower needs replacement.dirty mirror.

2026-09-03 • via Nuitee
C
carms. • solo_traveller • ph
8
Value for money
Pros:

Customer Service

Cons:

Food. No variety.

2026-09-02 • via Nuitee
Y
yie • solo_traveller • ph
8
Excellent
Pros:

Location, The Guard is excellent beyond expectations beyond service keep it up!

Cons:

Nothing

2026-09-02 • via Nuitee
G
Genessa • couple • ph
10
if id go back to Cebu, ill def book here
Pros:

very clean and convenient

Cons:

none

2026-08-31 • via Nuitee
G
Genessa • couple • ph
10
2026-08-31 • via Nuitee
J
Jamie • couple • gb
8
2026-08-23 • via Nuitee
I
Ivy • solo_traveller • ph
8
2026-08-22 • via Nuitee
P
per • solo_traveller • dk
6
2026-08-11 • via Nuitee
C
Chenelyn • solo_traveller • ph
8
Pros:

The breakfast

2026-08-06 • via Nuitee
A
Arlene • couple • ph
2
Cons:

No towel when I check in at 2am , hair in bathroom , it’s seems the room is used already but I can’t be bothered having it clean at 2am as I am tired and need to check out in few hours

2026-08-03 • via Nuitee
M
Mhanie Costas • solo_traveller • ph
10
2026-08-03 • via Nuitee
N
Nicklas_Sandin • solo_traveller • ph
7
Pros:

Location. Breakfast, price.

Cons:

WiFi on the 5th floor did not work. Was not given code when we arrived, there were no towels in the room. We had to ask for it.

2026-08-02 • via Nuitee
S
Sergei • solo_traveller • ru
1
Cons:

Грязно, пахнет больницей. Постельное в пятнах грязных. В сан узле нет ни бумаги , ни полотенец ни тапочек. Кондей на минималке тарахтит так, что невозможно спать. Худший отель, что я видел в своей жизни

2026-07-25 • via Nuitee
C
Claire Jay fanny • couple • ph
10
2026-07-24 • via Nuitee
B
Buen • solo_traveller • ph
8
Good
Pros:

All are ok

Cons:

Nothing so far

2026-07-20 • via Nuitee
B
Bonnin Lee • solo_traveller • ph
3
Terrible
Cons:

There were too many blind spots for the wifi in the property. The bed itching during my stay. There were no comforter blankets instead then sheets were provided.

2026-07-18 • via Nuitee
P
pardilla • family_with_children • ph
10
Pros:

Excellent service

2026-07-16 • via Nuitee
M
Martijn • couple • nl
6
2026-07-14 • via Nuitee
Y
Yvor • couple • nl
7
2026-07-13 • via Nuitee
J
John Temothy • couple • ph
10
2026-07-12 • via Nuitee