Hotel Plaza Crystal

Hotels
8.5 (122 reviews)
PRIVADA ANTONIO CHEDRAUI CARAM #5 COL ENCINAL , Xalapa , MX

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Luggage storage
Ironing service
Non-smoking throughout
Daily housekeeping
See all facilities

Review Highlights

Pros:
Attentive staff
Good location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
7.96
Some reviews reported cleanliness issues, including a used toothbrush found in the room.
Service
9.43
Guests highlighted attentive and friendly staff, indicating good service overall.
Location
9.47
Many reviews praised the hotel's excellent location, being close to key areas.
Room Quality
7.92
Rooms were generally comfortable but some mentioned noise issues and hard beds.
Amenities
7.45
Noted lack of air conditioning and hot water at night, affecting guest satisfaction.
Value for Money
9.41
Guests felt the hotel offered good value for the price, despite mentioned shortcomings.
Food and Beverage
7.46
No restaurant on-site and breakfast options were a point of concern for some guests.
Overall Experience
8.93
Overall, guests enjoyed their stay despite a few drawbacks. The average rating reflects mixed sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:34

Property Description

Convenient Location
Hotel Plaza Crystal, located in Xalapa, offers easy access to popular attractions such as Lake Walking and Clavijero Botanic Garden, making it an ideal choice for travelers seeking convenience.

Comfortable Rooms with City Views
Guests can enjoy well-equipped rooms at Hotel Plaza Crystal, complete with amenities like free WiFi, a desk, and a TV. Some rooms even offer stunning city views, providing a relaxing and enjoyable stay.

Nearby Landmarks and Airport
Explore nearby landmarks such as Metropolitan Cathedral and Texolo Waterfall, or catch a flight easily with El Lencero Airport just 16 km away from the hotel.

Ready to experience comfort and convenience at Hotel Plaza Crystal? Book your stay now for a memorable trip to Xalapa.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.5
Based on 122 reviews
Cleanliness: 7.96
Service: 9.43
Location: 9.47
Room Quality: 7.92
Amenities: 7.45
Value for Money: 9.41
Food and Beverage: 7.46
Overall Experience: 8.93
L
Lopez • solo_traveller • mx
6
2026-10-12 • via Nuitee
A
Anahi • couple • mx
9
Muy agradable el lugar, limpio, buen precio, excelente atención
Pros:

La ubicación justo frente a la plaza y cerca de los edificios de gobierno excelente
Nos dejaron ingresar horas antes❤️

Cons:

Que no hay lugares nocturnos en el barrio, un bar, algo asi. Tuve que irme hasta el centro.

2026-10-07 • via Nuitee
L
LORENA • family_with_children • mx
10
2026-10-07 • via Nuitee
D
Domínguez • solo_traveller • mx
10
2026-09-17 • via Nuitee
I
Inci Karime • couple • mx
7
It was a good place, but it was not true that it has a parking place, my care suffered some damages while was parked not
Pros:

Location and price

Cons:

It doesn’t have parking place, just a common area shared with other hotel and some restaurants

2026-09-16 • via Nuitee
C
Carlos David • solo_traveller • mx
10
Pros:

La ubicación

Cons:

Subir escaleras

2026-09-12 • via Nuitee
A
Antonio Uscanga • solo_traveller • mx
10
Pros:

El trato el personal amable

Cons:

En las inmediaciones no hay mucho donde estacionar

2026-09-09 • via Nuitee
A
Anahy • solo_traveller • mx
8
Pros:

La ubicación

Cons:

La cama está muy dura y las almohadas muy altas, no se descansa muy bien :(

2026-09-06 • via Nuitee
C
Cruz • solo_traveller • mx
10
2026-09-02 • via Nuitee
L
Leon Casiano • solo_traveller • mx
10
2026-08-26 • via Nuitee
A
Aburto Solis • solo_traveller • mx
10
Pros:

La verdad todo estaba muy bien las personas muy atentas habitaciones muy limpias y cómodas en muy buen lugar cerca de todo muy accesible y económico.

Cons:

Que no tiene elavador

2026-08-25 • via Nuitee
S
Sergio • solo_traveller • mx
10
2026-08-25 • via Nuitee
E
Eduardo • solo_traveller • mx
9
Pros:

Todo muy bien. Buena atención

Cons:

Todo bien

2026-08-23 • via Nuitee
M
Martin • solo_traveller • mx
10
Pros:

La atención gracias

2026-08-20 • via Nuitee
P
Pedro • family_with_children • mx
7
Más o menos las cobijas mal manchadas duras
Cons:

Las camas

2026-08-20 • via Nuitee
H
Hernández Alvarado • solo_traveller • mx
10
2026-08-19 • via Nuitee
A
Angel • solo_traveller • mx
7
Pros:

Ubicación

Cons:

Tamsño del bañó

2026-08-17 • via Nuitee
W
Williams • solo_traveller • mx
6
2026-08-07 • via Nuitee
J
Javier Erik • solo_traveller • mx
9
2026-08-05 • via Nuitee
M
María del Pilar • family_with_children • mx
8
Pros:

Ubicación

2026-08-02 • via Nuitee