Hotel Universal

Hotels
8.3 (615 reviews)
Avenida Manuel Francisco Da Costa 195 , Geres , pt

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Good cleanliness
Pleasant atmosphere
Cons:
Room quality issues
Limited breakfast options
Some amenities need updating

Categories

Cleanliness
8.05
Generally clean, but some reviews mention room quality issues that could affect overall perception.
Service
9.05
Staff often praised for their friendliness and professionalism, consistently going above and beyond.
Location
9.05
Centrally located with many positive mentions of its accessibility to local attractions.
Room Quality
7.55
Some rooms are dated and have noise issues; specific mention of a problematic room.
Amenities
8.05
Good amenities reported, though some mention that the pool is not exclusive to the hotel.
Value for Money
8.55
Generally a good price for the experience, but some guests felt minor amenities were lacking.
Food and Beverage
7.55
Mixed reviews on breakfast quality, with mentions of insufficient variety.
Overall Experience
8.55
Generally a pleasing stay with room for improvement in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:11

Property Description

Luxurious Accommodations
Hotel Universal, nestled near the Spanish border in Peneda-Gerês National Park, offers bright rooms with floor-to-ceiling windows and modern amenities. The air-conditioned rooms feature satellite TV and a private bathroom, providing a comfortable retreat for guests.

Relaxation and Recreation
Guests can unwind by the outdoor pool surrounded by lush gardens or enjoy a game of tennis at the hotel's court. The poolside deck with ample loungers is perfect for soaking up the sun and enjoying the serene ambiance, making it an ideal place for relaxation.

Culinary Delights and Exploration
Indulge in a daily breakfast buffet and savor traditional dishes from Portugal's Norte Region at the on-site restaurant. The Jardim Bar offers a variety of lunch snacks and local wines. With its convenient location near Albufeira Da Caniçada Reservoir and a mountain shuttle service, Hotel Universal is the perfect choice for exploring the national park's wonders.

Book your stay at Hotel Universal for a memorable experience in Peneda-Gerês National Park.

Important information:

Please note that the swimming pool is located 656 feet from the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Mon, May 31, 2027
Bar is closed from 2027-05-31 until 2026-10-01
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 615 reviews
Cleanliness: 8.05
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 7.55
Overall Experience: 8.55
S
Sophie • family_with_children • fr
10
2026-08-08 • via Nuitee
H
Helena • solo_traveller • pt
7
2026-08-07 • via Nuitee
F
Fabio • couple • be
3
2026-08-06 • via Nuitee
S
Sonia • extended_group • pt
8
2026-08-06 • via Nuitee
S
Serafim Manuel • couple • pt
9
Excelente estadia
Pros:

Piscina e salão

2026-08-05 • via Nuitee
A
Ana • extended_group • pt
10
2026-08-05 • via Nuitee
G
Grandal • solo_traveller • es
8
Estancia cómoda, y muy agradable en el centro de la Vila de Geres.
Pros:

El personal muy amable en todo momento. El hotel estaba muy limpio y era silencioso. Desayuno muy bueno.
Tiene una piscina a pocos metros del hotel que está genial, rodeada de naturaleza.
Tiene parking gratis para los clientes muy cerquita del hotel, además cuenta con algunas plazas justo delante para cargar y descargar el equipaje. Muy bien situado y con muchos sitios cerca donde poder comer.

Cons:

Las almohadas, eran pequeñas y algo bajas para mi gusto, pero esto es algo muy personal.

2026-08-02 • via Nuitee
S
Santos • couple • pt
6
Foi razoável podia ter sido inesquecível.
Pros:

Hotel tem uma boa localização.

Cons:

Pequeno almoço - simples, sem ovos, bacon, compotas e sem fruta fresca.
No quarto não havia água nem mini bar.
Casa de banho só com os mínimos exigíveis.
Por ser antigo podia ter tido uma renovação dos quartos. As camas eram individuais

2026-07-26 • via Nuitee
L
Luis • solo_traveller • pt
7
Conforto e simpatia.
Pros:

Conforto, profissionalismo e simpatia do staff.

2026-07-23 • via Nuitee
R
Rui • solo_traveller • pt
9
Pros:

Pessoas atenciosas

2026-07-23 • via Nuitee
M
MADALENA • extended_group • pt
8
2026-07-23 • via Nuitee
S
Suzette • solo_traveller • ca
10
2026-07-23 • via Nuitee
A
Ana Raquel • extended_group • pt
9
Pros:

Localização e conforto

Cons:

Tudo perfeito

2026-07-20 • via Nuitee
P
Pablo • family_with_children • es
10
2026-07-17 • via Nuitee
R
Rosemere • couple • pt
8
Momento agradável e para repetir
Pros:

Pequeno almoço bom, mas faltava ovos e frutas que não fossem de conserva.

2026-07-16 • via Nuitee
J
Jose • couple • pt
8
Estadia muito agradável.
Pros:

Pequeno almoço razoável. Um espaço muito vetusto.

2026-07-16 • via Nuitee
S
Sílvia • solo_traveller • pt
7
Pros:

Da piscina

Cons:

O acesso à piscina é mau

2026-07-08 • via Nuitee
C
Carla • couple • pt
8
Cons:

As funcionárias da limpeza deveriam ter o cuidado de guardar os pertences dos hóspedes esquecidos nos quartos para posterior devolução. Esqueci-me de um aparelho de contenção dentário no WC e quando liguei no dia seguinte, já tinham deitado fora. Estas contenções são extremamente caras. Tive que encomendar outro desnecessariamente.

2026-07-05 • via Nuitee
P
PedroSantos1958 • family_with_children • gb
8
Excellent
Pros:

Great AC in crazy hot weather

Cons:

Nothing to improve

2026-07-05 • via Nuitee
A
Ana • couple • pt
8
Foi curta mas excelente
Pros:

A localização e a disponibilidade do pessoal

Cons:

Ser um prédio “antigo”,

2026-07-04 • via Nuitee