Hotel Universal

Hotels
8.3 (615 reviews)
Avenida Manuel Francisco Da Costa 195 , Geres , PT

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Good cleanliness
Pleasant atmosphere
Cons:
Room quality issues
Limited breakfast options
Some amenities need updating

Categories

Cleanliness
8.05
Generally clean, but some reviews mention room quality issues that could affect overall perception.
Service
9.05
Staff often praised for their friendliness and professionalism, consistently going above and beyond.
Location
9.05
Centrally located with many positive mentions of its accessibility to local attractions.
Room Quality
7.55
Some rooms are dated and have noise issues; specific mention of a problematic room.
Amenities
8.05
Good amenities reported, though some mention that the pool is not exclusive to the hotel.
Value for Money
8.55
Generally a good price for the experience, but some guests felt minor amenities were lacking.
Food and Beverage
7.55
Mixed reviews on breakfast quality, with mentions of insufficient variety.
Overall Experience
8.55
Generally a pleasing stay with room for improvement in specific areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:11

Property Description

Luxurious Accommodations
Hotel Universal, nestled near the Spanish border in Peneda-Gerês National Park, offers bright rooms with floor-to-ceiling windows and modern amenities. The air-conditioned rooms feature satellite TV and a private bathroom, providing a comfortable retreat for guests.

Relaxation and Recreation
Guests can unwind by the outdoor pool surrounded by lush gardens or enjoy a game of tennis at the hotel's court. The poolside deck with ample loungers is perfect for soaking up the sun and enjoying the serene ambiance, making it an ideal place for relaxation.

Culinary Delights and Exploration
Indulge in a daily breakfast buffet and savor traditional dishes from Portugal's Norte Region at the on-site restaurant. The Jardim Bar offers a variety of lunch snacks and local wines. With its convenient location near Albufeira Da Caniçada Reservoir and a mountain shuttle service, Hotel Universal is the perfect choice for exploring the national park's wonders.

Book your stay at Hotel Universal for a memorable experience in Peneda-Gerês National Park.

Important information:

Please note that the swimming pool is located 656 feet from the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Mon, May 31, 2027
Bar is closed from 2027-05-31 until 2026-10-01
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 615 reviews
Cleanliness: 8.05
Service: 9.05
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 7.55
Overall Experience: 8.55
K
Karien • family_with_children • nl
7
Goede locatie, wel gehorig
Pros:

De locatie midden in Gerês is ideaal. Er zijn supermarkten en restaurants dichtbij. Ik kwam zelf met het ov, dus voor mij was het ook fijn dat er twee wandelroutes op loopafstand waren.

Het hotel oogt wat gedateerd, maar was zeer schoon. De kamer was best ruim.

Cons:

Het is vrij gehorig. Mensen in de kamers naast je en op de gang zijn goed te horen, en de rivier buiten ook. Als je gevoelig bent voor geluid raad ik aan om oordopjes mee te nemen.

Het was jammer dat het zwembad dicht was, maar dat was vermeld, dus wist ik van te voren.

2026-10-18 • via Nuitee
A
Alison • solo_traveller • au
8
2026-10-15 • via Nuitee
M
Michele • couple • ca
8
Great stay in Gerês!
Pros:

The staff were very nice and the hotel is gorgeous. It is well located and I love the fact that they have a private parking. Breakfast was very good.

2026-10-15 • via Nuitee
L
Luciana • family_with_children • pt
5
2026-10-14 • via Nuitee
S
Santos • solo_traveller • pt
8
2026-10-09 • via Nuitee
P
Paulo • solo_traveller • pt
8
Pros:

Localização, pequeno almoço, quarto, simpatia dos funcionários.

Cons:

Piscina, com vegetação muito alta, impedindo o sol, localização da piscina, fora do Hotel.

2026-09-19 • via Nuitee
J
Jose • family_with_children • pt
7
Pros:

Ótima localização, pequeno almoço de nível bastante razoável.

Cons:

Penso que uma remodelação no espaço e nos equipamentos, acrescentaria mais valor ao hotel. Com efeito encontrei praticamente o mesmo hotel de há vinte anos atrás.

2026-09-18 • via Nuitee
M
Maria Manuela • couple • pt
6
Foi tranquilo e dei para descansar
Pros:

A localização muito central

Cons:

Talvez por erro meu mas pensava que a piscina fazia parte das instalações do hotel
Viajei com a minha mãe de 81 anos quando lá cheguei vi que a piscina a que tínhamos direito ficava a alguma distância com uma subida agreste

2026-09-16 • via Nuitee
F
Francisca • extended_group • ch
8
2026-09-15 • via Nuitee
J
Jessica • solo_traveller • pt
5
Pros:

O hotel tem uma ótima localizaçao. Os funcionários são super prestáveis e simpáticos.
E o hotel é muito bonito.

Cons:

O hotel parou no tempo.
O pequeno almoço é muito fraquinho, e a comida nem sempre é fresca. Inclusive do restaurante.
A água da piscina é super gelada e as espreguiçadeiras estão em péssimo estado.
Apesar de tudo foi uma boa experiência, mas acho que deviam ter uma manutenção contínua e melhorar o que está desatualizado.

2026-09-14 • via Nuitee
L
Luis • solo_traveller • pt
10
2026-09-12 • via Nuitee
J
José • couple • pt
3
2026-09-11 • via Nuitee
P
Pedro • solo_traveller • pt
7
2026-09-11 • via Nuitee
V
Vítor • solo_traveller • pt
7
2026-09-10 • via Nuitee
J
Joana • solo_traveller • pt
5
2026-09-10 • via Nuitee
H
Hugo • solo_traveller • be
8
Pros:

Ideale ligging net voor de ingang van het natuurpark. Mooie omgeving. Vriendelijk personeel.

Cons:

Hotel is netjes doch ee´ beetje oudbollig. Dit is goed te zien aan de badkamer. Bad/douche met gordijn is niet meer van deze tijd.

2026-09-07 • via Nuitee
M
Marisa • solo_traveller • pt
9
2026-09-06 • via Nuitee
C
Carlos Alberto • solo_traveller • pt
9
2026-09-06 • via Nuitee
R
Rebeca • couple • ae
7
Pros:

Muito central e facil de estacionar.. Funcionários muito simpáticos. Acomodações simples, limpas mas não extremamente confortável.

Cons:

O conforto das cmas e haver mais opções no pequeno almoço, como ovos e bacon.

2026-09-04 • via Nuitee
M
Manuel • solo_traveller • pt
8
2026-09-03 • via Nuitee