The White Hart by Innkeeper's Collection

Hotels
8.7 (1352 reviews)
London Road , Hook , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable and clean rooms
Cons:
Limited food options
Heating issues in rooms

Categories

Cleanliness
8.41
Most reviews indicated clean rooms, but issues with heating and maintenance were mentioned.
Service
9.18
Many guests praised the staff's friendliness and professionalism.
Location
8.72
Visitors found the location appealing for its proximity to local attractions.
Room Quality
8.67
Rooms were modern and comfortable, although some minor issues were noted.
Amenities
8.9
Guests appreciated the amenities, but some availability issues were noted.
Value for Money
8.86
Customers felt that the pricing matched the quality of service received.
Food and Beverage
8.21
Food received mixed reviews; some meals were unavailable.
Overall Experience
8.68
General sentiment was positive with occasional frustrations noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:54

Property Description

Charming Garden and Terrace
Enjoy the serene atmosphere and relax in the beautiful garden or unwind on the inviting terrace of The White Hart by Innkeeper's Collection.

Cozy Rooms with Modern Amenities
Experience comfort and convenience in our well-equipped rooms with en-suite bathrooms, complimentary toiletries, TV, and tea/coffee making facilities.

Convenient Location
Explore nearby attractions like Windsor and Reading, with London Heathrow Airport just 41 km away. The White Hart offers the perfect base for your adventures.

To book your stay at The White Hart by Innkeeper's Collection and experience luxury and convenience, visit our website now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 1352 reviews
Cleanliness: 8.41
Service: 9.18
Location: 8.72
Room Quality: 8.67
Amenities: 8.9
Value for Money: 8.86
Food and Beverage: 8.21
Overall Experience: 8.68
S
Scott solo_traveller gb
10
2026-08-22 via Nuitee
S
Samantha couple gb
10
Perfect
Pros:

Friendly and beautiful

2026-08-22 via Nuitee
V
Val couple gb
6
Basic!
Cons:

Quality of bedding isn't great, the duvet covers don't do up so the duvet ends up hanging out of it. Tiny, very poor quality pillows.
Inadequate hospitality tray, quantity of milk and sugar insufficient. A small fridge in the room would make a huge difference.
Poor drainage of en suite sink. Very very dusty walls but overall cleanliness acceptable. Very basic facilities for price point.

2026-08-20 via Nuitee
S
Stacey solo_traveller gb
10
Pros:

Ambience. .location...food was gorgeous...room was lovely

Cons:

Nothing not to like

2026-08-20 via Nuitee
J
Juliet family_with_children gb
8
Pros:

Exceptionally welcoming and helpful staff. Delicious dinner - sadly, didn't have time to check out the breakfast. Spotlessly clean and very comfortable bed! Beautiful old building and our rooms at the back were very quiet.

Cons:

My only very small niggle is that the shelf above the bathroom basin made it difficult to rinse your mouth out after cleaning ones teeth! It's not a deal breaker tho!

2026-08-20 via Nuitee
M
Mohua family_with_children gb
9
Lovely hotel and we'd love to go back.
Pros:

Excellent breakfast. The bed was comfortable. Room was cool despite the weather.

2026-08-19 via Nuitee
M
Mark Knight couple gb
8
Great location, plentiful parking, friendly, helpful staff, comfy room (huge bed) and great price!
Pros:

Great location (near family), plenty of parking. Friendly, helpful welcome and staff throughout. Spacious room, very comfortable bed and more than adequate bathroom.
Breakfast was adequate (see below) and nice to see that choosing a lighter, child's menu option was not 'banned' for an adult (and more than adequate BTW).

Cons:

Breakfast here has 'lost' the fruits, cereals, yoghurt options, which is a shame, On Sunday evening, when we returned from a local event, the bar was closing shortly, which was a shame - seemed unnecessary when guests staying are allowed drinks and there was a night porter on duty.

2026-08-18 via Nuitee
N
Nina solo_traveller de
6
Very cean but dark and stuffy
Pros:

The staff was very nice and the room was very clean.

Cons:

But the room was also very dark and stuffy. The windows only opened a tiny little bit and it was quite hot when I was there.

2026-08-18 via Nuitee
M
Marcin family_with_children pl
8
Pros:

Czysto, wygodne łóżka. Na śniadanie jest do wyboru kilka opcji z menu. My wybraliśmy full English breakfast. Jedzenie całkiem niezłe i duże porcje.

Cons:

Bardzo gorąco w pokoju, przez co ciężko było zasnąć. Być może na taki pokój trafiliśmy, bo u dzieci było nieco chłodniej. Brak klimatyzacji, ale jest wiatrak.

2026-08-18 via Nuitee
B
Bart solo_traveller nl
8
Gewoon lekker local, heerlijk!
Pros:

Dat er eigenlijk altijd iemand bereikbaar is, want de pub is open van s'morgens tot laat in de avond..En parkeerplek is er. Wel ff ter plekke registreren, maar top hoor.

Cons:

Niets.

2026-08-18 via Nuitee
W
William couple gb
8
Perfect location, service very good
Pros:

Staff are very nice, cleaners are very professional

2026-08-17 via Nuitee
J
Julien family_with_children be
5
2026-08-17 via Nuitee
I
Ingo solo_traveller be
8
Good traditional pub-style hotel (Innkeepers). Friendly staff.
Pros:

Good & comfy hotel room, clean. Great english breakfast in the pub. Good pub-life-vibes.

Cons:

No possibility for continental breakfast. Very small bathroom (but very clean, though). Not possible to put invoices from the bar on the hotel room.

2026-08-17 via Nuitee
P
pauline solo_traveller gb
8
Good value for short stay a fra imorivements needed
Pros:

Friendly welcoming breakfast slow and Croissant over warmed sent back still not great.

Cons:

All good except external door would not open from inside with exit button
Other guest experienced same issue.

2026-08-16 via Nuitee
K
Karen couple gb
5
I wouldn’t stay here again
Pros:

Lovely shower and great breakfast.

Cons:

There are 2 White Hartes in Hook, the postcode does not take you to it easily. We went to the wrong one to start with. Directions need to be clearer on Booming.com.
There was no A/C. There was 1 fan in the room and the curtains had been left open all day so the room was boiling hot. The window was tiny. We had to prop open the door to let a little air flow through. The young staff were lovely but the evening manager couldn’t be found to speak to on both occasions, it appears she was on a fag break both times & didn’t bother to bring us a fan when I asked her to do so. This resulted in an extremely uncomfortable night for my birthday. This is not the break I had hoped for.

2026-08-16 via Nuitee
H
Hesther solo_traveller nl
10
2026-08-16 via Nuitee
J
Jochem solo_traveller nl
8
Pros:

Lekker hotel bij een echte Engelse pub

Cons:

Niets

2026-08-15 via Nuitee
L
La Nene 😃 solo_traveller it
10
Pros:

La colazione era molto buona

2026-08-13 via Nuitee
C
Chloe solo_traveller gb
4
Unhelpful, rude staff at check-in
Pros:

Being close to the venue we attended

Cons:

The staff attitude at check-in, unhelpful too.
Food wasn't very good and unfair cost for what was served.
Had a quiz night on but failed to inform us on arrival so didn't enjoy the meal as had a quiz man shouting over the microphone at us!
Would not recommend staying.

2026-08-13 via Nuitee
M
Martin solo_traveller gb
9
Pros:

Good sized comfortable rooms and good breakfast

2026-08-11 via Nuitee