52 The Grace hotel

Hotels
7.1 (1231 reviews)
No.52 Pusat Komersial Sialin No.52 Pusat Komersial Sialin, Jalan Bakri Muar, Johor, Malaysia , Muar , MY

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Lift / Elevator
Ironing service
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Nice staff
Cons:
Noise from neighboring rooms
Some cleanliness issues
Limited food options

Categories

Cleanliness
6.68
Some concerns about lumpy towels and cleanliness issues noted in reviews.
Service
8.15
Positive mentions of polite staff and good service.
Location
7.69
Conveniently located near Muar center and 24-hour eateries.
Room Quality
6.64
Rooms spacious but complaints about size and noise insulation.
Amenities
7.67
Amenities are adequate with coffee machines and water dispensers.
Value for Money
7.13
Generally considered good value for the quality and location.
Food and Beverage
5.68
No breakfast service mentioned and some cleanliness issues with food areas.
Overall Experience
7.15
Overall satisfaction reported, but with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-23 08:56

Property Description

Convenient Location

Modern Amenities

City View Rooms

Experience comfort and convenience at 52 The Grace hotel in Muar. With a 24-hour front desk and room service, your needs are always taken care of. Enjoy modern amenities like free WiFi, air conditioning, and flat-screen TVs in every room. Upgrade to a city view room for a picturesque stay. Located near popular attractions, including Straits Chinese Jewelry Museum, your stay promises to be memorable. Book now for a delightful experience at 52 The Grace hotel.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.1
Based on 1231 reviews
Cleanliness: 6.68
Service: 8.15
Location: 7.69
Room Quality: 6.64
Amenities: 7.67
Value for Money: 7.13
Food and Beverage: 5.68
Overall Experience: 7.15
H
HUSAIN • solo_traveller • my
10
2026-09-19 • via Nuitee
R
Rozilah • solo_traveller • my
10
2026-09-19 • via Nuitee
J
Jaa4200 • solo_traveller • my
10
2026-09-19 • via Nuitee
S
Sofea • family_with_children • my
10
good gor
Pros:

will repeat again

2026-09-16 • via Nuitee
M
Mohd Faiezal • family_with_children • my
4
2026-09-16 • via Nuitee
G
Grace • solo_traveller • my
6
Pros:

酒店的柜台人员和服务都很好

Cons:

房间隔音没有很好、有些楼层的厕所没有很干净

2026-09-12 • via Nuitee
R
Rahimah • family_with_children • my
8
2026-09-10 • via Nuitee
I
illah affan • solo_traveller • my
6
Pros:

I really love that they have a lift for us to make it easy to carry heavy luggage to our room. The room was clean and the condiments at the lobby were good. Anyway i feel comfortable in the room

Cons:

On the night of merdeka day we were having some trouble with our access card which we couldn't open our room and we were really tired at that time. Just hoping that this does not happen to other guests however the staff on the night shift did well to help us open our room and repair the censor on the room.

2026-09-10 • via Nuitee
D
Dee • solo_traveller • my
1
2026-09-10 • via Nuitee
H
Hazwan • family_with_children • my
5
2026-09-07 • via Nuitee
N
nur • family_with_children • my
9
2026-09-07 • via Nuitee
D
Dee • family_with_children • my
1
Overall, our stay was disappointing due to poor communication, room condition, and customer service.
Cons:

Unfortunately, our stay was quite disappointing, particularly in terms of communication, room preparation, and customer service.

1. Room & Communication
We booked a Superior Family Room with two queen beds, but were only informed upon check-in that it was unavailable and had been changed to a Deluxe Room with one queen bed and two extra beds. No prior notice or confirmation was given.

2. Room Cleanliness
The room had a noticeable cigarette smoke smell when we arrived. Although reception sent staff to spray air freshener, we believe the room should have been properly checked and inspected before being given to guests.

3. Ironing Facilities
The ironing area was on Level 3 while we stayed on Level 2, with only one iron available. It would be more convenient to have ironing facilities on each floor.

4. Lobby & Waiting Area
The lobby was very hot and uncomfortable as the air conditioning was not turned on while guests were waiting to check in/out.

Overall, the experience was below our expectations. We hope the hotel can improve its communication, room inspection, facilities, and customer service.

2026-09-07 • via Nuitee
S
Suhaida • couple • my
9
2026-09-06 • via Nuitee
R
Ros • family_with_children • my
10
Pros:

My family and very happy and enjoy.

2026-09-05 • via Nuitee
N
Nurul Haliza • couple • my
5
2026-09-04 • via Nuitee
N
Norjazrina • extended_group • my
10
selesa untuk menginap. tilam best. cuma air paip kadang2 keruh.
Pros:

clean and new.

Cons:

air paip kadang2 keruh.

2026-09-03 • via Nuitee
M
Malek • couple • my
9
It’s been a really good experience nonetheless
Pros:

It’s clean and the location is strategic

Cons:

The staff openly argued with each other

2026-09-03 • via Nuitee
L
lia • solo_traveller • my
10
Pros:

nice place to stay ☺️

2026-09-02 • via Nuitee
T
Traveller • solo_traveller • my
10
Pros:

Spacious for couple and good service

Cons:

Bathroom quite small

2026-09-02 • via Nuitee
A
azman • solo_traveller • my
8
Good value for staying
Pros:

Overall ok

Cons:

Nothing

2026-09-01 • via Nuitee