Cheng Wan Grand Hotel

Hotels
8.8 (716 reviews)
No. 131, Shuren Road , Puli , tw

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service
Clean and spacious rooms
Delicious breakfast
Cons:
Limited parking
Some amenities unavailable during weekdays

Categories

Cleanliness
8.78
Most reviews highlight cleanliness as a positive aspect, with some minor mentions to be improved.
Service
9.25
Service is frequently praised across multiple reviews for being friendly and proactive.
Location
8.29
Location is mentioned as slightly inconvenient for those wanting to be in the city center, though considered decent overall.
Room Quality
8.74
Room quality is positively remarked upon with large, spacious rooms.
Amenities
8.27
Some amenities were noted as lacking, particularly on weekdays when some facilities are closed.
Value for Money
8.73
Some guests feel prices could be lower for a better perceived value.
Food and Beverage
9.28
Food options and breakfast variety received high praise in several reviews.
Overall Experience
9.05
Overall experience is generally very positive with many comments about returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 18:34

Property Description

Luxurious Amenities and Facilities

Cheng Wan Grand Hotel boasts an array of upscale amenities including an outdoor swimming pool, fitness centre, and a garden, perfect for relaxation and leisure.

Family-Friendly Environment

With a kids' club, children's playground, and activities like billiards and table tennis, this hotel is ideal for families looking for a fun-filled vacation.

Convenience and Comfort

Enjoy the convenience of room service, free WiFi, and a 24-hour front desk, while the well-appointed rooms with city views and private balconies ensure a comfortable stay.

Experience luxury and comfort at Cheng Wan Grand Hotel. Book your stay now for an unforgettable getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 716 reviews
Cleanliness: 8.78
Service: 9.25
Location: 8.29
Room Quality: 8.74
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 9.05
恩聖 • couple • tw
10
2026-06-27 • via Nuitee
恩聖 • extended_group • tw
10
2026-06-27 • via Nuitee
印涵 • extended_group • tw
9
Pros:

一進門，除了環境乾淨舒適外，地毯讓我比較驚艷！以前住宿的經驗..貴酒店的地毯又乾淨且踩起來的舒適度非常好，有點不好意思穿鞋走進去，怕踩髒了😆～

Cons:

唯一要挑缺點，應該就是因為住宿的孩子多…不知是樓上還是隔壁房？下午到晚上都有在跑跳的聲音！

2026-06-27 • via Nuitee
錫寶 • couple • tw
8
Pros:

早餐很棒

2026-06-27 • via Nuitee
恩聖 • solo_traveller • tw
10
2026-06-27 • via Nuitee
C
CHUNG YUAN • family_with_children • tw
1
非常差的體驗，影響整個出遊心情
Pros:

沒有

Cons:

本次入住期間，於清晨約 5:30 時，房間冷氣出風口出現明顯油煙味，影響睡眠與住宿品質。由於本人對氣味較為敏感，當下已無法繼續休息；後續同行家人也確認有聞到異味，並非個人主觀感受。

我當下向櫃檯反應此問題，得到的回覆是「目前沒有人反應過這個問題」，以及「現在能做的只有幫我們換房間」。我理解現場人員可能是依照當時可提供的處理方式回覆，但以住客感受而言，這樣的說法容易讓人覺得反應沒有被理解，甚至像是問題被淡化或被質疑。

此外，當時已接近清晨，同行成員包含兩位小孩，也有行李需要整理。若此時更換房間，對住客而言其實非常不便，且距離退房時間已不遠，因此「換房」並不是一個能真正解決當下困擾的唯一方案。

約半小時後，房內仍可聞到異味，整體住宿感受受到明顯影響。以本次房價與期待而言，這樣的住宿體驗確實令人失望。

我希望貴飯店能針對以下幾點進行了解與改善：

1. 請協助確認該房間冷氣出風口、空調系統、管道間或周邊排風是否可能有異味來源，避免後續住客遇到相同情況。
2. 若住客於深夜或清晨反應房內異味問題，建議現場人員可先表達理解與歉意，再進一步確認狀況，而非先以「目前沒有人反應過」作為回覆。
3. 若提供換房作為方案，建議能同時考量住客當下的實際處境，例如是否有小孩同行、是否已接近退房時間、是否有大量行李等。
4. 建議可提供多元處理方式，例如派員至房內或樓層確認異味來源、協助放置空氣清淨機、協助通風、保留備用房作為選項、延後退房，或由主管於退房前主動說明後續處理方式。
5.此次入住房間房號為512，如果此間房間有此不可逆的缺點，應該不能再提供給客人入住，除非已解決問題。

我提出此回饋並非單純想抱怨，而是真心希望飯店能理解住客在遇到問題時，除了需要實際解決方案，也需要在第一時間感受到被理解與被重視。好的服務不一定是不出錯，而是在問題發生時，能讓住客知道飯店願意主動確認、協助處理，並提供符合當下情境的選擇。

希望貴飯店能重視此問題，並作為未來服務流程與房務設備檢查的改善參考。謝謝。

2026-06-26 • via Nuitee
啟軍 • family_with_children • tw
10
2026-06-25 • via Nuitee
I
irfanbaykara • solo_traveller • tw
6
Cons:

Breakfast

2026-06-23 • via Nuitee
Y
Yi ng yang • extended_group • tw
10
Pros:

早餐好吃，設備佳，服務人員態度好。

2026-06-23 • via Nuitee
承霖 • couple • tw
10
很棒值得在入住
Pros:

都不錯

Cons:

沒有

2026-06-22 • via Nuitee
林 • family_with_children • tw
8
2026-06-21 • via Nuitee
文忠 • solo_traveller • tw
9
2026-06-20 • via Nuitee
P
Ping-Chung • solo_traveller • tw
10
2026-06-16 • via Nuitee
W
Wei Yu • solo_traveller • tw
9
2026-06-15 • via Nuitee
木先生 • family_with_children • tw
9
房間超大、有小孩愛的泳池、休閒活動設施，當然價格在當地屬偏高
2026-06-15 • via Nuitee
L
Liang Ying • solo_traveller • tw
10
2026-06-13 • via Nuitee
郁婷 • family_with_children • tw
10
2026-06-13 • via Nuitee
宥澧 • couple • tw
10
2026-06-12 • via Nuitee
美惠 • solo_traveller • tw
9
Pros:

滿意喜歡會在來

Cons:

無

2026-06-10 • via Nuitee
蔡 • family_with_children • tw
9
2026-06-09 • via Nuitee